Dear Sir,
I own a Nexon XZA+, which I purchased from your dealer Concord Motors in 2019. My vehicle had been delivered to me on 16th March 2019 and the invoice date is showing as 28th Feb 2019.
I had given my vehicle for service to your dealer Malayalam Motors on 09th March 2021. Upon checking they have said that there is a leak in the vehicle coolant and that the coolant water pump needs to be replaced and the same will be chargeable.
They have said that there the 2-year warranty has expired on the 28th of Feb 2021 as the invoice had been created on the 28th of February 2019, whereas the delivery of the vehicle has been done on 16th March 2019.
I had taken the AMC also which is expiring on 17/03/2021.
Why is there such a cheating being done, why I am being penalized for such a thing. Am I not eligible for the warranty as the delivery date is 16 days after the billing date.
Request an action on the same as this is misleading my trust in TATA.
Regards,
Biju Kuriakose
[protected]
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I had also spoken with Mr.Jithin (Mob: [protected] ) with regard to the above and he was not helpful in this regard.
Today, i.e on the 12th of March 2021 I had visited Sree Gokulam Motors to inquire about the same as old Concord staffs are working there. Sree Gokulam Motors has stated that they will not be able to help me out in this regard.
On hearing the above I had decided to carry on with the servicing of my vehicle at Malayalam Motors. I contacted the service executive (Malayalam Motors) to replace the coolant water pump. Unfortunately, the particular part was not available with them, on my enquiring, the service executive said that the said part does not get damaged and that it is a manufacturing defect which if had been under the warranty period could have been replaced at free of cost.
A manufacturing defect needs to be cleared by the company, please help out.
Regards,
Biju Kuriakose
[protected]