[Resolved] Tata Motors — tata tiago xz+

jayakrishnanpc

from Bengaluru, Karnataka

Address:

puthiyedathu,, Idukki, Kerala, 685605

Dear Team,
Recently I purchased a New Tata Tiago XZ+.
There is a Manufacturing issue in the car, the right-back side Door cladding is hitting on the front door when it is opening (only front door closed condition), I informed the service centre they are asking money for the part replacement and they are not ready to replace also. It's very sad to say that the vehicle build quality is not up to the mark. please share a Quality checklist along with the manual or Brochure if you don't have any Qc team or they are incapable of doing proper QC. images and videos are attached for your reference
The second issue is the left-front door is not locking properly. Need to apply tremendous force to lock the door. Especially for ladies, it's very difficult. same informed service centre and they couldn't able to resolve the issue.
Please resolve the issue immediately.
Purchased showroom:
Concorde Motors India
Thodupuzha

+3 photos

+2 videos

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Nov 14, 2019

Complaint marked as Resolved

resolved the issue by replacing the parts

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2019

Tata Motors Customer Care's response Hi Jayakrishnan,

We're disappointed to know about the experience you've had. Please share your contact information and vehicle chassis number via private messages, so that our team can connect with you for quicker assistance.

Regards,
The Tata Motors Team

Nov 06, 2019

Updated by jayakrishnanpc Alternate Contact Number:[protected]
Contact Number:[protected]

Chassis Number: MAT626294KKG49552

Verified Support

Nov 08, 2019

Tata Motors Customer Care's response Hi Jayakrishnan,

As per the update received from our team, we understand that they’ve contacted you and shared the necessary information regarding your concern. For any further assistance, we request you to get in touch with them and they will surely help you with it.

Regards,
The Tata Motors Team

Nov 08, 2019

Updated by jayakrishnanpc Thanks for your information. your service provider ordered the spare parts.I will get back to you once the issue resolved.