Tata Motors — Tiago delivery

Sir,

I booked a tata Tiago on 26th January 2021 from Nettor Shornour showroom, I got my delivered yesterday (14th July 2021) that too with a lot of defects. I booked the full option Tiago and transferred the full amount on the 26th of June 2021 and delivered my car after so long. While I completed my amount they said the registration will take more time, when call them they said they can't confirm the date. The response which I received from their side was really very harsh and bad. As per my knowledge, the registration can be completed within 2 to 3 days of amount completion and it really took 2 weeks to deliver my car.
They are not even responsible while registering the care and have done mistakes while doing the same for me.
When they applied for registered for my vehicle the mistake that happened while applying is mentioned below:

" Dear Applicant, Your Application KL[protected] is on hold due to HYPOTHICATION NOT MENTIONED IN SALES INVOICE, Please contact your respective Dealer/RTO. MoRTH"

Because of the quality of tata vehicles, I booked the vehicle, but the staff has no quality in customer services and also while booking they offered some free accessories but now they are telling me they didn't offer anything like that.

If you are not offering your customers anything, just don't tell them anything. Why give them false hopes while booking and delivering the car without any accessories!!
The service which I received from the TATA staff was very bad, the car which was delivered yesterday had rust within its disc. The image of the disc is attached with this. The disc is completely rusted and I need a replacement for the same.
The staffs in the TATA office, guess they are inefficient! The receipt which is received regarding the payment was completely wrong and the details were mismatched in the receipt.

The offers which they promised while canvasing, was not delivered at the time of delivery, the condition they stated was "it was not given as a written document", please don't offer your customers anything if not able to deliver the same.

My humble request is to take immediate action against this ASAP. I prefer TATA motors because of the quality that you deliver. Couldn't imagine this kind of action from TATA officials. Hope this will reach the concerned authorities for favorable actions.

Thank you

Abhijith KS

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