[Resolved] Tata Motors — Towing Receipt not Received since 2 months despite multiple complaints
I am raising complaint on behalf of my father Mr. Pramod Kumar Singh,
Complaint no.- [protected]
Vehicle Model- - Tata Nexon
Reg No.- BR 11 AU 2823
Our Vehicle met with an accident on 24th Nov 2021 and on 25th Vehicle was towed to service center at Purnea.
I have been told that they will provide the towing receipt but it has been more than 45 days since then, I have been waiting to het the Money Receipt for Towing.
I had also raised the complaint in this regard a month back and after that I have followed up with them numerous times and every time I receive feedback that I will be getting the receipt within 24 hrs.
My vehicle is ready for delivery and I have no clue whether I will be getting the receipt and by when.
This is the type of service Tata is famous for, and there are millions of complaints, The internet is flooded with service quality of Tata motors.
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Jan 17, 2022Complaint marked as Resolved
Dear All Thankyou for the response, My Complaint has been resolved today and i have received the vehicle as well, My Vehicle has been repaired and it is up to my expectation and i am satisfied by the work and support provided my Tata Motors Dealer Sankar Motors, Purnea. This is to reIterate that I didn't face any issue in regards to sales and service of Sankar Motors, Purnea, in fact I am very much satisfied by their work and service provided by Sankar Motors and their team. My complaint was on your Emergency Breakdown Services provided by "TVS Automobile Solutions Private Limited" They were not providing Towing receipt to us despite numerous followups, we were told that the receipt will be emailed to us by TVS if you will check my call log at tata customer centre you will find that i have been reminding they regarding the receipt on daily basis. Today when I became adamant that I will not disconnect the Call unless and until I get the receipt in my mail, after speaking to senior personnel of Emergency services, they provided me with the receipt This is again to highlight that the receipt date is of 15th JAN 2022, this means that they have raised the receipt just 2 days back and I have been complaining since last month on the same issue. Anyways now i have received that Towing receipt and also have collected the vehicle from the service centre. I would like to thank you all and specially tata sankar motors, purnea for the service. Please close the complaint from my Side. Complaint No.- 15525378559 Remarks- Complaint Resolved Feedback- Very much satisfied with Service of Sankar Motors, Purnea.👍👍 Additional Feedback - Very unprofessional approach from the Emergency Services Team of TVS 👎👎
Tata Motors customer support has been notified about the posted complaint.