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[Resolved]  Tata Motors — Unsatisfactory customer service and delay in delivery

Respected Sir,
I, Ex-Sgt Bharat Kumar Sarkar, have the honour to request you to look into this matter with utmost importance at your earliest.
Sir I had booked Tata Nexon XM petrol at TC motor, Rajarhat, New town, Kolkata on 15th November 2020 by paying booking amount of Rs.10000.00 and subsequently TC motors issued me a availability certificate and quotation of that same model on 18th November 2020. On 19th November 2020 I had submitted my application to STN CSD, Barrackpore with car loan disbursement letter and RTGS receipt. At the time of booking dealer's sales representative assured me that delivery will be processed within 4 to 6 weeks. Accordingly I arranged fund and paid the full amount to CSD end at my earliest. After 5th week I contacted TC motors for update but they told that you may get delivery between 7 to 9 weeks. After 9th week when I contacted dealership, they told me as and when your vehicle will come we will inform you. But now after 83 days I don't have any information from dealership or Tata motors regarding my car.
Sir, I paid Rs 10000.00 as booking amount to dealership and full car price of CSD rate to CSD by availing loan from bank with interest. Dealership issued me an availability certificate in the name of CSD in which they mentioned that the same car is available at their stockyard. I don't know on what basis they declare such things. At this moment I am frustrated about my money and the incurred losses bored by me every month. Dealership could have told me the truth regarding waiting period so that accordingly I could have arranged my fund for the same. Or I could have gone for other available options at that point of time. Most ex-servicemen are facing such problems at the dealer's hand. Even they do not disclose the waiting list. Tata motors customer care is also clueless on this matter. Tata motors have increased price of their most car models from 22nd January 2021. I don't know when I will be delivered with my car and what will be the condition regarding billing of my car at dealership at that time. As an ex-servicemen, I feel, am being cheated as because of availing CSD facility.
Sir I therefore humbly request you to look into this matter so that I get my best out of this without further delay.
Thanking you, .
Yours faithfully.
Ex-Sgt Bharat Kumar Sarkar
Mob no-[protected]
Encl : copy of quotation, advance booking receipt, availability certificate issued by dealership, official receipt of csd, purchase order, authority letter for collection of AFD category item etc.
Unsatisfactory customer service and delay in delivery
Unsatisfactory customer service and delay in delivery
Unsatisfactory customer service and delay in delivery
Unsatisfactory customer service and delay in delivery
Unsatisfactory customer service and delay in delivery
Unsatisfactory customer service and delay in delivery
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Feb 8, 2021
Complaint marked as Resolved 
My complaints is not resolved till date. It is wrongly marked as resolved. Please consider my Complaints as alive.
Feb 05, 2021

Complaint Status

Tata Motors customer support has been notified about the posted complaint.
Feb 05, 2021
Updated by Bharat Kumar Sarkar
Respected Sir,
I, Ex-Sgt Bharat Kumar Sarkar, have the honour to request you to look into this matter with utmost importance at your earliest.
Sir I had booked Tata Nexon XM petrol at TC motor, Rajarhat, New town, Kolkata on 15th November 2020 by paying booking amount of Rs.10000.00 and subsequently TC motors issued me a availability certificate and quotation of that same model on 18th November 2020. On 19th November 2020 I had submitted my application to STN CSD, Barrackpore with car loan disbursement letter and RTGS receipt. At the time of booking dealer's sales representative assured me that delivery will be processed within 4 to 6 weeks. Accordingly I arranged fund and paid the full amount to CSD end at my earliest. After 5th week I contacted TC motors for update but they told that you may get delivery between 7 to 9 weeks. After 9th week when I contacted dealership, they told me as and when your vehicle will come we will inform you. But now after 83 days I don't have any information from dealership or Tata motors regarding my car.
Sir, I paid Rs 10000.00 as booking amount to dealership and full car price of CSD rate to CSD by availing loan from bank with interest. Dealership issued me an availability certificate in the name of CSD in which they mentioned that the same car is available at their stockyard. I don't know on what basis they declare such things. At this moment I am frustrated about my money and the incurred losses bored by me every month. Dealership could have told me the truth regarding waiting period so that accordingly I could have arranged my fund for the same. Or I could have gone for other available options at that point of time. Most ex-servicemen are facing such problems at the dealer's hand. Even they do not disclose the waiting list. Tata motors customer care is also clueless on this matter. Tata motors have increased price of their most car models from 22nd January 2021. I don't know when I will be delivered with my car and what will be the condition regarding billing of my car at dealership at that time. As an ex-servicemen, I feel, am being cheated as because of availing CSD facility.
Sir I therefore humbly request you to look into this matter so that I get my best out of this without further delay.
Thanking you, .
Yours faithfully.
Ex-Sgt Bharat Kumar Sarkar
Mob no-[protected]
Encl : copy of quotation, advance booking receipt, availability certificate issued by dealership, official receipt of csd, purchase order, authority letter for collection of AFD category item etc.
Unsatisfactory customer service and delay in delivery
Unsatisfactory customer service and delay in delivery
Unsatisfactory customer service and delay in delivery
Unsatisfactory customer service and delay in delivery
Unsatisfactory customer service and delay in delivery
Unsatisfactory customer service and delay in delivery
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Complaint marked as Resolved
Feb 5, 2021
My complaints is not resolved till date. It is wrongly marked as resolved. Please consider my Complaints as alive.

Feb 08, 2021
Updated by Bharat Kumar Sarkar
Still my complaints is not resolved by Tata motors.
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    Tata Motors
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    Customer satisfaction rating
    40%
    Complaints
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    1481
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