[Resolved]  Tata Motors — Unsatisfactory Service

Address:

Darjeeling, West Bengal

I have Indica Terra Vista (Saffire Model).The number is SK 01 P 2268 Recently I got it serviced at Bajla Motors, Siliguri for some running maintenance. However, I found their servicing is very bad.. For example, they have made a bill for 6 litres of Coolant Thanda Raja., On coming back home, when I opened the engine compartment, I found that this is coolant region is half empty, and one full bottle of coolant has been left in my car's back seat. One wonders, if this is half empty then surely they could have put the content of that full bottle in the coolant, not throwing that in cars back seat. This puts a question marks on whether they have put all other lubricants in their right place. As a customer, I believed they will be doing their job, and I cannot be a policeman to what they are doing. Again, in last December (2012), after the service was over, I found after few days that Tool Kit (item no 8) pack was missing. In August, this year, when went there for some repairs, and pointed out this thing, I got a curt reply that this not much of importance to me, and I can purchase it from outside. There is no politeness in dealing with a customer. These people simply take customers as a ride. Perhaps I would think that next time, I need a state police or central team to get any sort of servicing of Tata Cars at any one of yours servicing centre.