| Address: | TAFE ACCESS , RACE COURSE , COIMBATORE, TAMILNADU |
I have booked a tata nexon car from Tafe Access, race course coimbatore. The showroom manager and all staffs are so unsupportive and shown a high degree o[censored]nprofessionalism regarding providing help in carrying out all sorts of proceedures starting from Insurance to delivery of car and documents that now I am in a situation of penalty from my Insurer (bank) and left with only 12 days to carry out my permanent registration from a place which is more than 1700 kms from my residing place. The matter has taken place as follows;
I received the information of my car reached the showrom on 5 Jun 22. but the insurance done on 21 Jun 22. The temporary registration has been done on 21 Jun 22. I requested the dealing agent for home delivery of vehicle as I had some work commitments but they denied with the excuse that drivers were not available. Any how I managed to receive the vehicle on 24 Jun 22 with the assurance that all the related documents would be handed over with in 3 to 4 days. . On repeated request for documents I got lots of lame excuses of not having the documents from RTO office. After a long 10 days gap i.e. on 4 Jul 22 received call from Mr Jayrajkumar (my dealing agent) regarding receiving the documents from showroom. Due a fractured leg I asked them to deliver the paper at my residence ASAP and I received them by courier on 6 Jul 22. When I visited the SBI bank for vehicle formalities I was being told that documents provided by the dealer were incomplete and no one from the dealer had paid a visit to the bank for paper work. Form-20 was not being signed by dealer, Annexure - 4 was not given, RTO authority letter not given, Invoice and cash receipt also not given. Even the Extended Warranty that I have paid for was not given. More ever the Insurance paper that had to be done on the name of the owner and bank(Financier) but it was done on the name of only owner. when I contacted the manager and sales person regarding why document that had to be accomplished by the dealer was being left to the customer to carry out, they started blaming the staffs for the inefficiency. Now I am left only with 12 days for my permanent registration process and 16 days for bank formalities (for which the brandh manager has warned me of penalties for any delay further). Due to the unprofessionalism attitude, negligence and irresponsibility from the showroom staff I am facing a lot of trouble.
My details are- AJAY KUMAR ROUTAR, AIR FORCE STATION SULUR, MOBIL[protected] Was this information helpful? | 
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