Tata Motors — up44 ah1840- customer harassment and insult

Address:

Faizabad, Uttar Pradesh

I have a zest, i m facing so many difficulties with your service from past 15days at sridev wheels faizabad, up.

1st case - last month i went to sridev wheels by 10am sharp for car service only covering distance 140km (Up and down both +rs.500 fuel) before the service they had a trial and found out that there is an issue with rack-n - pinion and bairing in front both wheels. They assured me that both parts are under warranty so no need to pay charge for that. They got barring fitment from outside and completed the car service. Apart from that i was told rack-n - pinion part is not available in the stock so that they have ordered for it, and they released my car by 7.30pm without having trial and closed their service centre.
After few minutes i derived the car and had problem with breaking system it was making huge noise every time while using it, note - this problem was not in the car before the service after the service done it was found and same was confirmed by the adviser and mechanic during my 2nd visit to workshop. I was unable to go to service center back as it was closed then i informed to mr. Vishal over phone about the same, he said come again in some days we will repair it.
After 4-5 days, i reached to workshop with my car by sharp 10am covering distance 140km (Both up and down+rs.500 fuel) and on that day they have found out that there is an issue with the wheel knuckle which requires a replacement, i asked the reason behind it they answered it may be because of wrong barring fitment which was done by outsider and other part got damaged. I came to know wheel knuckle part is not available in the stock so that they have ordered it and the person vishal and umesh assured me that when the both parts comes in stock we will get back to you. My whole day from 10 am to 7pm got spoiled.

I got call from vishal to come back with car as parts are now in stock.
On 9th sept agin i visited to sridev wheel at 10.30am, they replaced rack-n-pinion and did experiments whole day about noise problem from front wheel breaking system. I asked about wheel knuckle replacement they confirmed no need to replace it as it is correct, and by 7:30 pm they said we are unable to find out the problem so please visit again.
I searched the service manager but he was not there in the workshop. I clearly denied to take car as every time i spent rs.500 fuel per visit, waiting time from 10am to 7pm and distance 140km.

Apart from this adviser mr. Umesh and mr. Vishal accepted the problem in the car created by the mechanic as it was not existing problem. I asked for the same to get it in written to me and hold the car with dealer and customer will not pay any extra charge and resolved the issue asap. They got agreed to provide the same but their senior person (Don't remember his name) denied to do so, mention that part expenses i have to look after. Note - noise from breaking system created by mechanic as it was not preservice, the same confirmed by mechanic and adviser

During all these days none of the service department staffs have contacted me for explaining the situation.
I want to clearly state that during these 15 long days i was using a rented car which cost me around 700 rupees per day.
Request you to pick my car from my place bearing fuel expenses and resolve the issue asap.

Note - you are hereby required to give version on the above mentioned incident within 4workimg days and explain why legal action should not be taken against you, failing which would be deemed that you are accepting allegation against you and appropriate legal action as permitted under the terms and conditions.

Regards
Umashankar singh
[protected]