[Resolved] Tata Motors — vehicle delivery | |
I have a tata tigor xz+ delivered on 16th jan from concorde tata motors, guindy, chennai and all i have is complaints with the way it has been delivered. The brochure indicates that there is a key ring illuminator available in the vehicle but the vehicle provided to me didnt have that feature. When asked they said that only vehicles from dec making have this. I booked the vehicle only in dec still i wasnt provided with the specific feature. The vehicle on delivery wasnt even washed properly. Also regarding the mud flaps, they have used rubber instead of plastic. On contacting the sales rep, he is saying "we gave you offer right. This is how it will be. Dont make an issue of everything". We never asked him to discount and compromise on the quality of the parts. Is this how a customer can be treated? Was this information helpful? | |
Mar 1, 2019 Complaint marked as Resolved Tata Motors customer support has been notified about the posted complaint. Verified Support Jan 29, 2019 Tata Motors Customer Care's response Dear Customer, This is not how we want our beloved customers to be served. Please share your contact details and car chassis number via private messages, as it will help our team to get in touch with you and address your concern. Regards, The Tata Motors Team | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
5332
Pending
0
Resolved
1542
20th floor, Tower 2, One Indiabulls Centre, 841, Senapati Bapat Marg, Mumbai, Maharashtra, India - 400013
View all Tata Motors contact information
I am not sure where else they have compromised on the quality.