Tata Motors — warranty & servicing

Sandirassegar

from Pondicherry, Puducherry

Address:

Pondicherry, Puducherry, 605013

Since the delivery of a new bolt xms purchased cash on february 28th 2017, which is registered under py o5 b 8793 is immobile.

The vehicle delivered on march 3rd 2017 is not at all used for the reasons given below:

1) rc book issued after 5 months.
2) registration certificate contains error.
3) due to rc issues the vehicle has never been serviced.
4) the vehicle does not have proper warranty documents.

The vehicle has run 82 kilometers and remains immobile in my car shed for more than 6 months.

My complaints remain unanswered.
Neither tata motors customer care
Nor tata motors regional officials have found a solution.

I don't have any other solution rather than taking a judicial action.

Please consider my case.

Thank you,
Mr. Irissappane
(Retired audit assistant)

Mobile: [protected]
Email: [protected]@bsnl.in

Customer care complaint reference: [protected]
Regional official - chennai
Mr. V. Shanmugam

Chassis number:
Mat608074hpa03801

Car dealer:
Schakralaya motors
Pondicherry

Was this information helpful?

No (0)

Yes (0)

Sep 23, 2017

Updated by Sandirassegar Complainant:
Mr. Sandirassegarane IRISSAPPANE
N° 4 Sixth Cross Street
Brindavan – Pondicherry – 605013

Respondents:
SCHAKRALAYA Motors
431, Cuddalore Main Road – Nainarmandapam
Murungapakkam – Pondicherry 605004

And

Tata Motors Ltd.
Regional Office – Chennai
ASV Ramana's Towers - Venkatanarayana Road,
T. Nagar - Chennai - 600017

Vehicle : BOLT - XMS – Petrol – 2017- Sky Grey
Registration : PY 05 B 8793

Chassis number : MAT608074HPA03801
Engine number : REVTRN01ASYP01348
Car booking date : February 7th 2017
Date of delivery : March 3rd 2017
Payment : Paid Cash on February 28th 2017
Tata Customer Care : Complaint Reference: [protected]

I file this complaint for the reasons given below:

- There was a false reporting while booking the car, which delayed the delivery.
- RC Book has been issued after 5 months. It also contains error.
- Since the date of delivery, the vehicle is immobile due to RC and Servicing issues.
- As the vehicle is not moved for more than 6 months, there are residues.
- Tata Motors Customer care and Regional Office have neglected my complaints.

The vehicle manufactured in January 2017 has run only 82 Km.
As the new car has become unusable, I claim compensation for all damages caused to me.
The estimation of physical and financial damages is valued for more than ten lakhs.

I strongly recommend Tata Motors not to support incompetent dealers.

Mr. Sandirassegarane IRISSAPPANE
(Retired Audit Assistant)

Oct 09, 2017

Updated by Sandirassegar Sir,
Please let me know the status of the matter so that I could submit my complaint to the consumer court.
Thank you,
Mr. Sandirassegarane IRISSAPPANE