Tata Motors — wrong commitment and harassment

Address:	Mohali, Punjab, 160055
Website:	[email protected]

Dear concern,
I, kaif aslam owner of tata tigor xt d, regististration number - pb65am2723, i have a complain regarding the recent experience i had with your agency (Mohali automobiles b-16, mohali automobiles, phase -2, ph-ii, industrial area, ptl factory, mohali, punjab 160055 landmark : ptl factory). My car met with an accident on 26 september 2017 and i took the car to the agency and met mr kanwaldeep singh (Bodyshop manager). He assured me that car will be repaired within a week but after that when i went to take the car it was not ready and they said to give it after 2 days. When after 2 days i went to see the car it was not in a good condition like doors and mirrors were not repaired and they again delayed the delivery and when i asked about the bill they didnt gave me. After so much of delaying and full insurance coverage they said to pay different amounts ranging from 7400 to 6600 and then 5000 and they said that insurance company will not pay consumable bills like car wipes blades etc. But after that when i saw the bills the insurance company had paid for everything the only difference was of labour charges which was 18290 in the agency bill and 14891 in the insurance company’s bill (Please find the bill attached) but mr kanwaldeep singh did not understood the problem and he forced me to pay 6700 at last that was not acceptable for me and he was very unprofessional in his behavior. He was not ready to give the clearance then i had a talk to the md and after that i got my car back. The person dealing with all this was not doing the work properly and had not etiquettes of talking. I have wasted so much time in all this process. Please look into the matter and take appropriate action.
Thank you
Kaif aslam
[protected]