Tata Motors — Wrong Commitment Wrong Information Given

Recently I purchased new nexon ev prime xz+ lux variant from Sagar Motors Dilshad Garden, Delhi 110095. Before purchasing the vehicle I was having so many doubts about the range and charging stations and the salesperson Mr. Neeraj Thakur assured me that I will get a range of around 250-270 KM for sure on AC. I have driven this car for around 1400 KM and I am not getting a range of more than 170-180 KM on AC off and Regeneration level 3. Due to the false commitment, I am now in big trouble. Now my family wants to travel to Manali and I can see there are no charging stations between Manali to mandi and the distance between these 2 points are around 230 KM. I asked the concerned person in TATA MOTORS Mr. Pawan he told me not to plan any trip to Manali as of now.

So my question is when you are promoting your product and selling this product to the customer why you guys are not providing enough charging stations? So now after spending 19-20 Laks rupees I have to tell my family we can’t take this car to Manali because we can’t charge this car anywhere. Where ever your charging points are most of the time I face issues with the chargers they are not working most of the time. How can an EV owner drive his/her car if the chargers are not available?

I need proper justification on this and why I am getting only 160-180 KM of range on a full charge. This is a very serious matter

At the time of delivery there we some other issues as well with Tail Gate Paint so the showroom guys assured me that they will replace the entire tailgate.

My Car Registration Number is DL5GD3343
My Contact Number is +91 [protected]
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Tata Motors customer support has been notified about the posted complaint.
Dec 16, 2022
Updated by sgpocket
can i expect a faster reply...???
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