[Resolved] Tata Photon Max WIFI — Not able to access internet | |||
Hi - I have taken a tata photon dongle on Capgemini corporate offer and the connection got activated. But, when verified to connect the dongle to my laptop and try accessing internet I am unable to access it and neither the customer support or technicians were able to resolve the issue. Neither I am able to access internet on my laptop from any where in Hyderabad and they ultimately updated of not having a network access in the area I stay - Jouranlist colony which is very near to Gachibowli -IT hub.Service is really pathetic and neither they are able to rectify. In case if this is not getting resolved I would want the amount invested to be refunded. Tata Docomo # - [protected] My Alternate # - [protected] Mail ID - [protected]@hotmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Hi - I have taken a tata photon dongle on Capgemini corporate offer and the connection got activated. But, when verified to connect the dongle to my laptop and try accessing internet I am unable to access it and neither the customer support or technicians were able to resolve the issue. Neither I am able to access internet on my laptop from any where in Hyderabad and they ultimately updated of not having a network access in the area I stay - Jouranlist colony which is very near to Gachibowli -IT hub.Service is really pathetic and neither they are able to rectify. In case if this is not getting resolved I would want the amount invested to be refunded. Tata Docomo # - [protected] My Alternate # - [protected] Mail ID - [protected]@hotmail.com
Reply
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally over the call. However, the same was not possible as the call was not answered.
In this regards, we would like to inform you that as per the registered complaint on connectivity related of your device with docket numberr:[protected] your area falls under out of coverage and for the same you have requested for refund of device amount. Hence, we request you to kindly visit the Tata Docomo outlet for better assistance.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally over the call. However, the same was not possible as the call was not answered.
In this regards, we would like to inform you that as per the registered complaint on connectivity related of your device with docket numberr:[protected] your area falls under out of coverage and for the same you have requested for refund of device amount. Hence, we request you to kindly visit the Tata Docomo outlet for better assistance.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Tata Docomo.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
1010
Pending
0
Resolved
540
2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
View all Tata Photon contact information