| Website: www.tatacliq.com |
I am writing to formally lodge a complaint against TataCliq regarding a highly disappointing online shopping experience.
Order Details:
Order ID:[protected]
Date of Purchase: 29 Jan 2025
Product: Adidas Originals Superstar White Sneakers
Amount Paid: ₹4862.76
I had ordered a brand-new pair of White Adidas Shoes through TataCliq's online platform. However, upon receiving the package, I was shocked to find that the box had someone's torn and dirty old used shoes instead of what I had ordered, which is completely unacceptable and a violation of basic consumer rights.
Despite reaching out to TataCliq’s customer service and requesting a return/refund, my concerns have not been addressed properly, and the issue remains unresolved.
My Grievances:
Delivery of a used, damaged junk product
No satisfactory response from customer service
Delay/denial in initiating a refund or replacement
This act amounts to deficiency in service, unfair trade practices, and causes mental harassment to the consumer.
Relief Sought:
A full refund of ₹4862.76
Compensation for mental harassment and inconvenience
Assurance of stricter quality checks to prevent such incidents
Attached are pictures of the received product, order details, and screenshots of communication with TataCliq support.
I request you to take strict action against TataCliq and ensure justice is served.
Thank you.
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