Taxi For Sure — Cancellation of the booking

Address:

Mumbai City, Maharashtra

I would like to make an strong complaint against taxiforsure for my booking id TFS-PP-C26072415 Dated : 23rd July 2015 . I had made this booking for 1800 hrs for pick up from my residence for my old father and grand father as had to travel to Panvel for their doctor appointment .At 1735 I received a call from your team’s executive that there are no taxi available in your areas and to make your arrangements. Its was raining hard and I could find a cab for them as a result they had to miss the doctor appointment . I want to know and understand WHY was the booking accepted in the first place by you if there were no cabs available .When you cudnt find a cab how do you expect me to find a cab for my old father and grandfather . The cancellation policy for taxiforsure if a customer cancels the booking made 1 hour before the cancellation is free and anytime after that will cancellation charges …WHAT NOW ??? I have made 2 calls since morning one at 10 AM and spoke to Sayali at your call center who assured me a clarification on the above with a call back by the afternoon ..i have also left my number [protected] with her for a call back but I didn’t hear anything from you .I made a second call on this complaint at 1630 hrs again at your call center and spoke to Mr Kapish who again assured me a call back within 1-2 minutes from your team I HAVNT RECEIVED ANY CALL FROM YOUR SIDE AFTER I CALLING TWICE AND COMPLAINING . I also have sent them a written complaint in writing on email today Rgds Pankaj Murarka [protected]