TaxiForSure Complaints & Reviews

We had booked a cab from them for 4 days all jyotirlinga trip. I had sent my parents for this trip and discussed with them beforehand to send a good driver who can support my parents during the trip due to their old age. Sachin from forsure taxi committed on that saying that he will treat my parents like their parents. I trusted him and that was my biggest mistake. Their service was worst and pathetic. Driver (Aniket) was drunk, car with liquor smell, old and unclean car, driver who would not adjust anywhere, argue with my parents at every point, keep on asking money every day, immature driver. I faced issue with the cab at every possible step and when I contacted Sachin he also supported cab driver. Me and my parents have travelled in various states but this cab experience was the worst. At some point I was scared if the driver will cause any problem to my parents since they were alone. So don’t expect good service from them and the only thing forsure is that they will ruin your trip for sure, lie to you at every point for sure, give you bad driver for sure. They also know this and hence they have not listed their business on google so that people can not rate them and give reviews.

Hi,

I was using the taxiforsure cab facility via mobile download, added rs.500 in wallet via TFS date 11/06/2016, I called TFS to know about satuts they said its linked to OLA and I don't see the amount in taxiforsure e-wallet, as well checked in OLA Money too its not added there too,

I spoke to customer care both to OLA/TFS, OLA says its responsibility of TFS to give us all details and TFS says send mail to customer care its almost 3 months now am calling and following up no solution

Can you please address this issue to get back my amount rs.500 back, its been long am not getting any response.

Please help.thanks

Note:I tried reaching customer care many times no response from both TFS & OLA

Need response !!!

I was travelling from mysore, i thought to take a taxi from nayadahalli - mysore road to bangalore airport for 7:15 am. i booked the same online, i got the confirmation of my booking & driver details they said will be on your mobile 15 minutes of your journey.

My booking details was - tfs-at-c80756307

Bot these guys have cancelled my booking at last minutes!! somehow i managed to reach airport before the departure of my flight. this was such a horrible experience.! i will never suggest any one to go for taxiforsure.

These are non trust worthy guys. you may miss your flight for their suddent cancellation of your pre booked confirm planned.

I am very upset with the kind of service i got yesterday from Taxi For Sure. I had booked online cab for Bangalore Airport transfer (June 29th 1:45 pm), on Jun 27th and got confirmation SMS. On 29th on got an SMS at 1:35 PM that we are not able to send the driver. But actually the drive was waiting outside.

I went ahead in the same car, Cab driver's number-[protected], his name is Dasharath and car number KA-51-AF9958. He told me his meter is not working and I negotiated for a fix charge of 1200. When I reached airport and asked for bill, he said you will get it on email from Taxi for sure. I checked my email and also my account, but the trip was cancelled.

Now I will have to pay Rs 1200 from my pocket as my company will not reimburse this amount with out a bill.

This is really disgusting the way Taxi For Sure people operate. When I reached out to customer support they said the cab was cancelled and we cant provide invoice. Trip ID # TFS-AT-C80473630 from global village to Bangalore Airport.

I booked the cab for 7.45pm in jaipur on 17th june 2016 . as i was supposed to reach railway station . Train departure to indore was at 9 pm. Booked the cab in noon as the email confirmation is shown in the pic . But can and drivers details didnt received so called customer care and they sent the details and assured that ill receive cab on time . Next second i called that number but the drivers phone was switched off. Called the same call centre number from where got the assurance but there also call was not through. At the end i was not in the position to wait for the cab as i would have missed the train. Left with no other option i took my car and there i parked and spent 450/- . Besides drove in hurry with all risks to reach station in time .

I really want to express my frustation on your inability to arrange cabs on time and above all you don't have accountability

1) you missed to arrange a cab on [protected]@7am to airport and i had a flight miss because of you.

2) today (Ref: booking with taxiforsure tfs-pp-c[protected],
I booked a cab at 8:30 am for a cab pickup at 11:30am. This is for an emergency to arrange food for a critic family member at hospital.

At around 11:20, you respond with your inability to arrange for a driver. Thanks to your irresponsibility, food got delayed.
The biggest concern is that you don't feel regret other than a mention of that word and you don't own it to make alternate arrangements!!

I really cant understand your inability!! Please change your name from 'taxi4sure' to may be 'taxi-if-possible'

Don't just respond with a sorry post and your standard templatised responses!! Your sorry calls won't help without taking corrective steps! You will lose client credibility and above all trust

Thanks
Charan

Your cab drivers do not pick calls, when they do they ask us to wait and then after a few minutes they cancel it on thier own and we get a message. it is a regular affair now to have atleast 4-5 cancellations befpre we get a single cab. firther most cabs are dirty downright not worth paying even rs. 100 but when you are stuck and u expect an ac cab 99% no ac is working in any of your cars. and we still pay the full amount . this is called harassment and torture of customers and literally being taken for a ride.

one in 10 cars is probably neat and those drivers are by default very pleasant and courteous too. but AC is bad in all your cars. they must be intentionally not using it.

they dont care if we complain, they dont care for sentiments, its a foolish intolerable system that you have . you are taking all yoru customers for granted. it is an unacceptable and shameless habdling handling of customerrs.

I booked a cab on 31 May 2016 from sector 38 chd to sector 20 pkl. It was an easy route but he took the longest way despite of knowing the shortest route and when I asked for this he said he doesn't know any other route. I asked to use the GPS navigation he denied and said he'll handle(he was becoming James Bond). Pathetic is a very small word for these people. They are the one's who are spoiling the company's reputation.

I am really disapppointed with the service
I am a regular traveller from tfs
But i have never faced price issue before this is the first time i am facing this kind of issue.
Yesterday itself i booked a cab from moti nagar my drop destination was janak puri
Pickup was from moti nagar when the driver dropped me near janakpuri (east) metro station and he asked me to pay the amount i was literally surprised it chrged me Rs.142 which was unexpected.Send me the details how n why you charged much.
Resolve my problem asap.
Kindly revert me back as soon as possible to avoid the loss.
Thanks.
Your regular customer.

Today i booked a car whose details are as follows. I am shocked after booking i call the driver he told me that i will have to pay rs. 40/- for car parking, (Otherwise cancel the booking insetently) which one is not connected to me because i was suppose to take cab from brabourne road. I told him i will complain against your to the company. His reply was very rudely what ever you want to do you can do. I never expect this type of reply. I hope your company will defiantly take the action and revert back me. I am regular traveller from tfs. Wating for your reply.


Thanks! Booking tfs-pp-c76556741 confirmed for may 26, 2016, 7:40 p. M.. Driver: pranay kanti biswas - [protected] (Hatchback, wb23d4873). Fare:rs.35.00 rs8.00/extra km rs.1.25/min.. Toll, prkg, tax extra. Track taxi: track : http://tfs. My/48gzsg. Service tax extra. Minimum fare is rs. 45

Dear m. Kapoor, we are extremely sorry for not serving you for booking tfs-pp-c76556741. Try booking after a while.

M. Kapoor
(C) [protected]

I'm writing this mail to be compensated for the damage that happened to my car because of the reckless driving by your cab driver, the cab trip details are attached below.
The customer of the trip was let off at site by the cab driver and the dab driver fled from the scene, when i tried confronting him.

I'm expecting the company to compensate for the damages (Whatever money is not covered in the insurance) either by paying from self or retrieving from the cab driver. The driver was careless and at the time of incident as i was just discussing with him, he got into car and fled the scene.

I will let you know the amount (Payment to be done by me after insurance claim) with complete billing and incident related files that i can share with you.

I have the snapshots of the damage, and will be provided as proof when required.

Please provide your reply for me to take further course of action.

The customer of your trip also agrees to my version of the incident, which cannot be refuted by the cab driver who fled the scene.

The incident happened on 22nd may 2016, between 2:40 pm to 3:00 pm.

Name of the cab driver (As per billed by): thapa nandu:
Car registration number: ts09adtr5270

Pathetic service and very unprofessional behaviour from taxi for sure...
Taxiforsure booking no - tfs-pp-c[protected]nd may2016, 7pm hyderabad)
Receive booking confirmed message and got a message at 7pm that driver might come late but after that no one came. I have tried to contact customer care and they told that they are going to send a driver very soon. But i have been waiting about one hour and no one came neither any message.

Don't ever book taxi for sure..
Pathetic service...

I had booked taxi to airport on 1may at 6:00 am.
However taxi was not sent till last moment and i have to struggle and reach airport via alternate arrangements.
Kindly let me know why was the booking taken and a confirmation given that they would be sending the taxi in time?

Also i want it to escalate and post where it reach the maximum users if they don't come back with proper justification.


Thanks,
Annappa.
Wipro ltd.
Bangalore.

I was busy booking cab for my aunt yesterday (13/05/2016) through TaxiForSure from 5:30 PM to 7:30 PM and was pretty frustrated with the drivers' ill treatment of confirming bookings and then cancelling the booking from their end after speaking over phone with us and promising that they are coming to pick us up. I will be attaching all the relevant sms's from TFS of booking confirmation and the driver initiated cancellations. Please note, all the drivers listed with their names and numbers are to blacklisted as they are frauds, wasting our time and cancelling the booking without turning up. I had registered a complaint on TFS website as well, and no response from them have been heard.

On 6th May, 2016 we ordered a cab from taxi for sure. Driver name: Deepak Ghadi. Booking I'd: DIPAK GHADI- [protected] (Hatchback, MH50424. Booking TFS-PP-C73572416 confirmed for May 6, 2016, 7:16 p.m. But the driver came in indica vista(last digit of car number is
MH###192; Indica Vista. He explains that the mentioned car had an accident so I am coming in this car. We agreed!!

Unfortunately I left my power bank in the cab. And after being dropped off at my destination in Kandivali east, I immediately called the driver (name mentioned above), he accepted that the HP power bank is left in the back seat and he will keep it with him and return. Upon calling him consistently and n number of times, there is no response from his side, instead just excuses were made.

We are regular customers of taxi for sure and this kind of behaviour from the driver is just not acceptable. It defamed the Taxi for sure as a company. We want our HP power bank back ..soon. And a resolution.

Expecting a strict action immediately!!!

Aditi Khajuria
[protected].
[protected]@gmail.com

This is the case regarding the cab booked on 5th May '16. I had just selected the pick up point and the drop off was not mentioned. The driver picked 70+ yrs of lady and she had to go to the school to pick her 3 yr old grandson.
The driver was so much un-professional that he ended the trip before asking the customer. And also, abused and asked an old lady along with 3 yrs old baby to go out of the car in the mid of the trip. The outside temperature was 40 degrees and this would have affted the health of an old lay who is 70+ and a child who is 3 yrs. old. When they refused, he started abusing. Then she called me and I asked her not to pay to the driver and ask him to drop home, but the driver refused. When I spoke to driver, he also started talking in foul language.

They, then had to take taxi to reach back home.
This shows the attitude of the driver towards his customers.
Driver Name: Sukhwinder Singh (PB01A7989)

request you to take a strict actions against such drivers

I booked a tfs (Tfs-at-c[protected] yesterday (01/05/2016) for a drop to igi airport from noida sector 20. We were 3 people having two strolley bags and two backpacks.

The driver just on seeing the luggage said that he will charge 50rs. Per head per baggage extra after 2 luggage. That very moment i called up tfs customer care and asked about it. Tfs said they do not charge anything for extra luggage. After that, i took the driver in conference call with tfs customer care guy, there said clearly that "i have taken extra money for two baggage". All was clear, driver accepting that he took extra money but still tfs did no action against him and his behavior rather than blamed me and refused to return back my money.

Rather than returning my money back to me, tfs is just bragging words and nothing else. Even they bluntly told me that they won't refund back the money.

Driver name :harendra kumar ([protected])
Car number : dl01rta1018
Bill fare generated :rs. 392
Fare he took : rs 492
Complaint number : tfs-at-c72853828

This is complete "fraud" done by tfs. Illiterate driver at tfs customer care just for name sake.

I will post the issue i faced on social media as well.

Hope you look over this issue and respond back to me at the earliest.

Thanks,
Atanu rakshit

At april 16, I booked a cab in taxi for sure and after my trip completion, i paid the money also 800 rupees. But after only I noticed that for 30 kilometres they imvoiced as 68 kilometres.
I suddenly droped a mail and they agreed to refund my money but still now my money is not refunded. Days gone more than 20 days.
still now you guys are saying that finance team I not giving approval and it wil take another 48 hrs.
I need my money back. Please resolve as soon.
U guys cheating the customers

Hi Team,

This mail is WRT to Adverse Behavior of your Driver Mohammed Shareef (AP 28 TV 4428), I have booked my cab & he has come to the location during the drop time i asked him to pick my friend who is near-by location he said its okay & the moment he reached my friends place he started playing dramma & threatened me ie he will cancel the ride & started abusing me ie he will loose the incentives etc.., He demanded & took 50 Rs from me .

--
SAGAR
+91-[protected](AP)

I was facing issue in booking cabs from my app, after clicking the pick now button it takes a long time to get loaded and finally it a " your trip boils not be confirmed " I was facing this issue three weeks before and when I called the customer care they said, I had blocked the taxi for sure app and I explained them I have not and even I don't have any idea how to block the app and customer care guy told I have to send a mail to the technical department saying that I have not blocked my app and tell them to unblock from their side and I had sent the mail too and he also said that it will get resolved in 24 working hours and i will be getting a call back from them but i didn't got any response from your side and when I tried booking a cab today I had the same issue and when I called the customer care service and explained the whole thing from the start and the guy just said to try again and to send a mail to the same mail id [protected]@taxiforsure.com and disconnected my call this very much to be ashamed on the customer care services and the service given by the taxi for sure to the customers