[Resolved]  Taxiforsure — Bill details not provided correctly

Address:

Gurgaon, Haryana

On 23.03.2015, i had booked a taxi from TAXI FOR SURE from Gurgaon cyber city to faridabad. The driver asked us to check the car meter which he turn to zero at the time of start. After reaching Faridabad the total distance travelled as per the car meter was 39 Kms which is actual.However the phone network available with the driver was showing 21 Kms. I immediately got the SMS to pay as per 21 Kms . But the driver told me that as the car meter is showing 39 Kms u need to pay for 39 Kms only which i agreed. I just asked for the bill for 39 Kms which the driver denied. So i called up the call centre No.[protected] to get the bill for 39 Kms, the guy at the other end told me to pay for 29 Kms as it was as per their network calculation. Driver and the call centre argued for around 45 mins to get the bill copy on my E mail id or at least provide an SMS so that i could pay for 39 Kms. But all goes in vain and the problem was not sorted out, the driver left without taking the payment in anger. At around 10.10 PM i got a call from the customer care asking about my drop status, i told them that i reached my place but the driver didn 't took the payment and i have not received any SMS or mail for the correct bill yet. Then within 10-15 mins i received the mail for 39 Kms and the amount was Rs. 603 and i was told that driver is standing outside my house to take the payment. Is this the kind of service you people provide to your customers, how could you send the driver back to my place to get the payment what about my security. Why the SMS or mail for bill was not sent at that time only which could have avoided the whole situation. Also seats of the car which we got were wet, driver told us that seats got wet while washing...I mean this all ridiculous. I want an answer to my complaint, i would seriously not recommend any body to use taxi for sure. DRIVER NAME WAS - JITENDER SINGH CAR No. - HR 69 BT 8547