Taxiforsure — Booking Accepted but Cab not send

Mayank91

from Kolkata, West Bengal

Address:

Mumbai City, Maharashtra

I booked cab for on 12th sep. for airport drop on 14th sep. at morning 4:30 AM. Booking confirmation no. is TFS-AT-C31350385. No cab was allotted to me and when I called customer care the told me that no cab were available in your area because all the cabs are busy. Even they don't send any message that they will not send any cab. Customer care told me tat book another cab but no cab was available at that time. they were not taking any responsibility. They simply told me that your booking automatically cancelled without any prior intimation. I attached the photo of my booking through app showing that no trip was board and no receipt was generated. Please take some stringent

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Comments

Venudp

Hi I have booked a cab with you on 17th night 8 pm for travelling on 18th morning 5.15 to Chennai Internationl airport from Mylapore. Booking ID is TFS-AT-C32144529. On 18th we did not receive any phone calls from driver and through your app we found out the driver name and the number. (Damodaran [protected]) When called him he does not aware of the trip and he refused to come to pick up also.. we tried the help line of taxifor sure but no use... with lots of tension we managed to catch an auto in the road and some how reached the airport just on time... Just imagine of the last minute tension, very uncomfortable journey by auto and the money waste. This is the second time happening for me with you and it is very clear that you people dont have a proper system to manage. I started telling all my friends in India and abroad not to use your sevice since it is a very substandard service ever had.. Sorry to say that now your service name you can change it to Taxi For NOT Sure..

The best joke in this without doing service you have sent me a Trip bill also.. (May be booking cost?!)

Frustrated customer..
Venugopalan From Muscat