Taxiforsure — Booking got cancelled - after confirmation sms received

Address:	Bangalore, Karnataka
Website:	www.taxiforsure.com

My parents had to move from Pune to Pune airport on 21st Dec @ 20:30. I made an advance booking in 'Taxi for Sure' around 17:40; and received a confirmation SMS. At 20:15 I got a call from 'Taxi for sure' customer care stating: they could not provide a desired vehicle (hatchback); so they offered me a sedan. I accepted and confirmation message with driver details was sms-ed to me (at around 20:17). When I called the driver; he said that he had cancelled the request; and that he could not come for pick up. When I tried to reach the 'customer center' again; they informed me that: the booking has been cancelled - "due to no response from you." I explained to them that I had received a confirmation status through sms (and call); just few mins back. But they just said "SORRY". They informed that I need to initiate a fresh booking again for another cab. This is ridicules. Finally We had to take alternate means to reach the airport. But this incident created deep hurt towards 'Taxi for Sure' service. We had done prior planning to reach some spot on-time; and a cancellation like this; affect the plan deeply. How could I get a call at 20:15 from same 'Taxi for sure'; and a rejection status in 3 mins. The worst part is: I have BSNL connection; and I was standing in BSNL office at that time-slot (I cannot believe that I missed your call). I have all the call time logs & sms logs to substantiate my complaint. Please strive hard to improve your service and customer confidence; and don't do such cancellation; without call confirmation (try few more calls; if you could not reach the customer). Atleast in the cases; where advance booking had been done. Complaint raised by: M.Suresh Ph: +[protected]