Taxiforsure — Cab confirmed by the company - Never arrived on time - Customer care has no idea

Address:

New Delhi, Delhi

I booked a cab on 20th January TFS-PP-C8712831 for 9:15am for 21st January. I have an SMS and a confirmation booking Email from this company. According to the SMS, the cab details should have been confirmed 15 minutes before. When I realized its 9:14am and there's no SMS, I called their customer care. Call #1: someone picked, kept me on hold for more than a minute and disconnected Call #2: someone picked, kept me on hold, no solution Call #3: someone picked, kept me on hold, says, no cab available, shall I forward the call to my senior, I disconnected Its 9:45am right now and I just got a call from a cab driver who said, I just got your details and Im coming to pick you. I have promptly said no to the cab as my wife who had to board the cab had to leave for her office at 9:27am, since the promised cab never arrived. I want punitive damages from Taxi For Sure. 1. A no show notice must be served to the company 2. My wife got delayed for her work due to TFS promised cab not being there 3. A strong monetary penalty, which will ensure that TFS does not take customers for a ride