Taxiforsure — Cab did not arrive Despite Confirmation

Address:

New Delhi, Delhi

I Booked a Cab from Taxi For Sure on 14th April 2015 Evening to travel at 5:15 am on 15th April 2015. Got an email confirmation ref TFS-PP-C14355007 and a message for the booking. I also called on the number provided on the website to confirm the booking. Got a message at 5 am saying the cab driver might be late so they are trying to get me another taxi and if i cant wait i can get it cancelled by giving a missed call on [protected], this is the number of the driver which i received as a message at the same time.When i called the driver he totally Lied to me by saying that he just just spoke to me and i told him that i am going on my own so i don't need a cab!! When i got irate he said he is coming in 5 min.When i called the TFS call centre they told me that they are trying to arrange another cab in 5 min but when i called after 5 min they said they cant provide the cab!!They wasted my whole one hour and i missed by train because of the mess up created by them.In the evening they sent me a message by offering a 100% discount on my next ride.why would i like to take another ride on this good for nothing taxi service.I would like to complain against Taxi for sure for Ditching the customer at the last moment and causing harassment and loss. Jasjit Singh [protected]@hotmail.com