Taxiforsure — Cab not arrived on time & cancelled by driver

Address:

Ghaziabad, Uttar Pradesh

Dear Sir/Madam, I have made the booking for the first time from your mobile app yesterday at around 11 pm for pick up from Indirapuram, ghaziabad for today 8th sept'15, 9:45pm. Booking id: TFS-PP-C30878245. As per your t&c driver details will be shared 30min before the pick up time or maximum 15 min prior. But i didn't received any driver details & called up your customer care @ 9:28am. Executive informed me that in maximum 5-10min you will receive the driver details. I got the details by 9:37am & called the driver Dilip Thapa, he said he is just coming. But he didn't arrIved at the scheduled time & i have to leave for an interview. Again i made 2-3 calls, he said he is coming from noida sector-62.I waited for about 25 min & got a call from driver that he is stuck in jam in indirapuram itself & he cancelled the booking. He said he has informed the customer care & they will send another cab. This is so disgusting. I received the message stating that your cab is upgraded & driver ashok will pick up. I again called the new driver & asked him where is he, to my surprise cab was again coming from noida sector-62. I told the driver that how will he reach in 5-10 min when first driver is coming from the same direction & told him not to come. The problem is you guys are fooling the customers. We book the cab a day in advance it is your responsibility to assign the driver on time & not when we call the customer care. Also if you know that it is the peak time office hours & it will take time. Such a worst experience that too first time. Because of your stupid mistakes customers suffer & because of which I had to cancel my job interview today. I need a compensation for the inconvenience caused by your company or else you are forcing me to write on social network. Really bad service, we don't need upgraded cab guys, but atleast send the cab which we booked that too in advance. Need urgent action from your side on this today. Regards Isha Gupta