Taxiforsure — Charging for wrong distance

Address:

Hyderabad, Andhra Pradesh

I usually travel to and fro between my home and office using taxi for sure. it is below 4 km journey between pickup and drop point. Everyday charge comes between 60 to 65. But recently for some trips the charge is coming 76+. I dont understand this as neither my house moved away nor my office is shifted from its place. I have complained several times to taxi for sure customer support, but they never responded except one time. And the one time they contacted me they asked my trip details and said will get back to me after checking with their supervisor. And never heard back from them until now. This is not about the money but how their service is.