Taxiforsure — Company ditched at last minute

Address:	New Delhi, Delhi, 110085
Website:	www.taxiforsure.com

On 13th December 2015 I book a cab on taxiforsure mobile app for 7 :30 PM.At 7.08pm I received a sms with driver details (mobile # [protected], Vidhya Sagar ) thereafter I called him up 3 times and he didn’t pick It up. At 7:20 pm he picked my call and asked for the details (destination details, pick up location and time for pick up).He said “Sir I am at Rani Bagh and will take another 10 to 15 minutes to pick you up” then I said that first you didn’t pick it up my call and now you need another 15 minutes to pick us up anyway come as soon as possible” At 7:35 pm I again called him up to check the status like where he was but he didn’t pick it up. At 7:38 pm I called taxiforsure Customer care up and explained him everything that we are waiting for your driver and now he is not picking up the call. Customer care executive said that “Sir let me check and can I place your call on hold I said that yes then after a long hold (7 minutes) he said that “sir I am sorry cabs are not available”. I asked him that I have spoken to your driver, he said that he would be coming, and I have said no to other taxi also as he was coming. Now you are sorry what does it mean? Are you making fool out of me? If your driver doesn't want to go then either he or your company should have informed me earlier then I was told that “sir let me put your call on hold and ask my senior to talk to you. Again after long hold (5 minutes) he said sorry sir our management is busy but they will call you back in 5 minutes. That’s.That’s 5 minutes never come till today. On 14th December 2015 I register a complaint on taxiforsure website (under contact us) but till now they do not come back as if they don’t care