Taxiforsure — Complaint against this tfs better if we can cancel its license

Address:	New Delhi, Delhi, 110085
Website:	www.taxiforsure.com

Dear Forum members, I would request you to please take necessary action against Taxi for Sure Taxi Service Provider. As they are just playing with sentiments of Customers. They don't care how urgent Customer require the Service. They just wanted to earn that's their moto. Today on 27th of Dec 2015, I booked a Cab from Taxi for Sure which was confirmed and I received mail and SMS for that as well. Just after receiving the SMS, I called Driver. He said that he will reach at my Pickup point within 10 mins but when I called him again after 10 mins when I did not receive any call back from him. He said that Booking has been cancelled by him or Taxi for Sure ( I don't know why but they did). After it I called Customer care immediately and Informed him that I need to reach Airport till 7:15 PM and max by 7:30 else I will lose my Plane he replied that Cab is still booked but after taking 2 minutes he said that he is booking another Cab and that will reached at my Pickup Point within 10 mins. I asked him to provide Driver Number but he did not provide and assure me that I will get it thru SMS. After waiting another 10 mins, I called Customer and said that I did not receive any Call from Driver and even I am getting late So, he again assure me that I will Driver details within 10 mins. I again called Customer after waiting 10 mins CCE said that I will surely get a call back from Driver and I do not require to call Customer again but even after 15 mins, I did not received any call... finally when I called them at 6:59 PM Customer Care executive said no one can reach at my Pickup Point. That is too much, even this is not first time. I can serve many of evidence from my own. If they cannot provide Service which is committed by them then they should have to leave this business. Sir:- I request you to please be involved into this and take necessary action. So, that they can understand urgency of Commutator.