Taxiforsure — Complaint regarding non reliable service & deduction of money from Wallet

Address:

New Delhi, Delhi

Dear Taxiforsure, I'm regular custome of Taxiforsure, I always use your service for outstation and Delhi transportation. I used to book through mobile app using mobile no.[protected], or by calling your customer care by using my mobile no. [protected]. But in my last booking which was done through mobile app using no. [protected], I had face such a bad experience, I'm afraid to use Taxiforsure in future. I have booked taxi from airport to Burari, booking confirmation no. TFS-AT-C10357464, for pick up at 9:45 from Terminal 1D. My booking was confirmed, enclosed your e-mail for reference. On not receiving any update on the driver details or the cab number, I called the taxi firm. On asking whether the booking was confirmed, they provide me driver no. I called driver so many time through my personal no which was used for booking as well from my other no but he didn't picked phone. Then I called customer care and informed the current situation then they assure to resolve in 5 minutes but i didn't any feedback from customer care as well as driver. I have waited more than 45 minutes and after no response from your side. Ihave taken private taxi available from airport for which i had to pay extra money.Then after 30 minutes, i got a call from driver around 11PM, I informed him about booking time at 9:45PM and he was calling after 1:15 minutes. He was making excuses.Somehow it was bad night, i went home and try to forget all thing. Next day I received massage from taxiforsure that they have deducted Rs.49.00 from my wallet account. I was surprised and shocked to receive such message. I called customer care and complaint regarding the same. He asked me to hold down and he was transferring my call to his senior. They put me hold for more than 6 minutes but no one respond from other side. It was so bad experience that I afraid to use taxiforsure in future and also not going to recommend to any friend & relative and for my corporate tie-up. I'm also planning to put a complain in consumer court. I want a Compensation for this ride, AS YOUR COMPANY HAS CHEATED/BETRAYED in providing the TAXI at the Last moment, bad customer care experience and I waited for more than 45 minutes at Airport and even you deducted Rs.49 from my wallet.You can contact me to resolve the matter. Regards, Mukesh Singh [protected] / [protected]