Taxiforsure — Confirmed Booking But last min no cab provided

Address:

Bangalore, Karnataka

This cab service should change its name from taxiforsure to TaxiForNotSure as they always they give confirmed booking and the last moment they never have a cab. Even they don't have the courtesy to call passenger and informed the about the unavailability of cab. Their cab drivers are highly unprofessional and liars. Last Friday a booked a cab from BEML layout to majestic for 630 however cab driver called at 715 regarding pickup by that time i was in auto and this driver rather than informing about his delay, he informed their control center that travel has been completed and they sent a bill for 106 rupees. I have attached the screen shot for same where the drop location is Majestic and the actual drop location they have shown as Marthahalli. Again today i booked in one day advance and i got a confirmed booked however at last minute they didn't have any cab. I complained with cust care and they said they will take action against driver however no feedback yet. I know all this complain with go unheard and there will be no action as India has quantity and due to that no body cares about quality and customer satisfaction. I m just writing to take out my frustration. Thanks, Vikas