Taxiforsure — Deliberate Cancellation/Delays in pick up from specific area of nagpur

Address:

Nagpur, Maharashtra, 440015

I am submitting this complaint after allowing them to give same excuses 7-8 times, so at the outset, dear taxi for sure guys, please read it seriously, 7-8 times cant be co-incidence.

I live in Chinchbhuvan area on the outskirts of Nagpur (nearly 3-4 kms from Airport). I have this specific complaint about taxi for sure... If a customer books a cap from taxi for sure within city limits, its easily available.. but the moment I book a cab and pick up point is chinchbhuvan, the following childish excuses are given from taxi for sure :

1) 'Ohh... it seems driver will get delayed... you may cancel the trip by giving missed call on **** number' - What non-sense you taxi for sure... its a clear deficiency in service and how it can be that whenever i give pick up from chichbhuvan, your driver gets delayed and while picking up from the city area, you are on time.

Now to add to the agony, drive delay I may understand... but the problem is neither the driver comes whether you wait for 1-2 hours nor any call from customer care comes informing about the reasons.

This is happened with me two days back, I booked a cab for my parents for the Chatrapati Square from Chinchbhuvan so that they can move comfortably to catch the bus... the same happened... we got a message at 5pm (for the cab booked for 5pm) that drive will get delayed... we waited for 15 minutes but no call/drive came... so I had to rush to make an alternate arrangements as bus was to leave at 5.45pm... You guys dont even have courtsy to call and inform.

2) I get a call from customer care and they inform me that my booking is cancelled because I booked from internet whereas they accept bookings only through mobile.. - What you taxi for sure are into.. first you are presuming that every one on the planet uses an android phone... second what if an elderly person cant handle android phone but want to make a booking ??? and thirdly.. which world are you all cab operators living in... its a clear cut cartelisation that all cab companies are making it mandatory to book through mobile... why ??? because the margin is high... thats why...

Its only a matter of time that either competition commission of India or any such esteemed consumer forums take conginzance and initiates action against you.

3) I dont either get any sms or call... its just a suo motu cancellation from the taxi for sure gues on their own...

I urge this consumer forum to please take this matter seriously as there must be many like me in other cities who are facing similar problems...

These taxi cab waala are becoming as arrogant as auto drivers... we need to teach them a hard and permanent lesson...

I hope my grievance reaches the concerned person at taxi for sure and they stop these non-sensical and unfriendly practices...

we hire a taxi for comfort.. dont make it an irritation for us...

by saying consumer is a king you wont achieve anything.. you have to treat us like one also...

Aalhad Mahaba
CS, CA, LLB, B.com
Chinchbhuvan, Nagpur
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