Taxiforsure — Disgusting and pathetic cab service

Address:	New Delhi, Delhi
Website:	Www.taxiforsure.com

I booked a cab for my parents on the 28th of September 2015, from Malviya nagar to T3 Airport for next morning on 29th at 9 am sharp. I had specifically asked the call centre representative for the largest car they had with a carrier on top as I told him there were 4 large pieces of checkin international luggage and 2-3 pieces if cabin luggage and 2 passengers. The man assured me that all the cabs at Taxiforsure have carriers fixed on the top. Next morning, the following happened. The taxi arrived 15 minutes late. The car had no carrier on top. On top of that, the dicky/trunk of the car had a large geyser and a spare tyre in it leaving hardly enough space for one bag. When i voiced my concern to the taxi driver, he said it was not his problem and drove off without informing us and did not pick up our calls. If it weren't for a close friend who provided us an ecosport within 10 minutes, my parents would have missed their flight. The mental and physical harassment caused by this incident to me and my family is beyond compensation. Taxiforsure is a fraudulent and substandard company preying on unwary and helpless customers. It is highly unreliable and full of cheats trapping gullible customers who are made to suffer through their pathetic and below par services. On top of that their customer representatives blatantly lie about the services they provide or are so retarded and ignorant about the services they provide. I want the people responsible for this fiasco i.e Taxiforsure punished and compensation for the mental and physical torture that my entire family including aged parents went through or else I'm definitely suing.