Taxiforsure — Double charged for my ride and no poper response from the call center

Address:

Bangalore, Karnataka

Dear Concerned, This is regarding the trip taken under the booking id TFS-PP-C5970751 from Jeevanahalli, Maruthi Seva Nagar to HSR Lay out. Once the cab reached the destination around 8:10 am and the drive closed the trip, there was neither a message for the drive nor a message regarding the debit of my Wallet. The server seemed to be down and even the call center number was not working. As a result of it I was forced to pay the driver Rs. 145, the actual bill by cash. To my shock I got a SMS around 11:30 that Rs, 145 has got debited from my Wallet for a bill already paid. I raised the issue up with the call center around 12 pm and have not even got a proper response till now after calling them for 6-7 times from yesterday. Adding more agony, they cut the call smartly saying that they will transfer the call to the concerned team. It is a very simple issue to solve. If the driver is contacted, he is going to confirm that he received cash and the amount can be refunded. A 2 mins job has not been completed by them for almost a day now. Is this new way to loot money? How different TFS is from the rogue auto drives? They are rough on your face and loot money and TFS is doing the same thing in a different way? Rgds Nageswar [protected]