Taxiforsure — Excess amount charged

Address:New Delhi, Delhi

I booked taxi on 20st of July 2015 from Shahdara Delhi to Puspanjli Hospital, Gzb for my parents with booking no TFS-PP-C25843828. This is the frequent root of my parents as they had to go thrice a week and charges comes around Rs 210 to 230. This time I already have Rs 200 in my wallet. At the time of charges the driver took Rs 178 from my parents and also my Rs. 200 was deducted. As per the bill provided on mail total charges is Rs 227 from which i had to pay Rs. 27. Seen all above Rs 151 should be credited in my account. For that i raise a mail also on 21st July 2015 but no response.
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TFS replied back with unjustified response. How its possible with no discounts, same type of service and same route, one operator is charging Rs 350 and the other Rs. 225. Its a very bad experience using TFS. I think I should forward their mail to Delhi transport department.

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