Taxiforsure — First Delay... Finally Did Not Arrive

Address:

Chennai, Tamil Nadu

TFS-PP-C6005003 I booked a cab for 5:15 pm (10th Dec) from olympia tech park. I didn't receive any call from driver. When I called him @5.15 pm, I was informed that I should call back to the office and he won't be coming. I again called the customer support and I was informed that I will get a can in 21 mins. I didn't get cab on time again. When I called back again I was informed that I will have to wait for another 15 mins. I asked for an escalation. Then they engaged a lady who apoligised and she told that she is looking for the nearest cab. She told that she is filing a complaint on the driver and the customer care support person for their negligence. She asked me to stay on hold. In the mean while, I received a call from the driver stating that he is on the way and he is in velachery right now. I asked him not to come. when this lady finallly came online after hold, I informed her that I need a driver who is nearby and reach asap. And i informed about the call from the driver who is from Velachery. She informed she is looking for the nearest cab and informed that I will get a cab in 15 mins. Finally when i called the driver after waiting for 10 mins, I was informed that I asked him not to come. Thats why he didnt come. So finally they have booked the same driver for me, who is far. After waiting for 1.5 hours. I didn't get cab at all. Later I called the customer care support and informed that I want to talk to the escalation support immediately. I was informed that I can't talk and they are so busy on other calls. Does that mean taxi for sure has more escalations? He also informed that I will receive the call back. When I asked him to give the time within which I will receive the call back, I didn't get any definite other than "you will get a call back". When I demanded to let me know the deadline, the call was cut by the representative. Is this the support they provide? Poor Management!! Poor Customer Support!!! When we cancel the cab after the arrives, we will have to pay fine. Will I get paid now for wasting my time? Will they pay my phone bills atleast? What will be the compensation?