| Address: | Hyderabad, Andhra Pradesh | | Website: | www.taxiforsure.com |
As mentioned in the Subject matter I have booked the Cab through Phonobooking in Taxi For Sure twice on Dated[protected] and[protected], both times they have confirmed bookings(as attached ) and as per their policy they send me the details of cab 30 mins prior to ride.But the mischeiveness starts[protected] when I called the sent driver details and he refused to come and said I am far away from your pick up point and can't come, than immediately i called back within few minutes to Taxi for Sure and asked that your Driver is telling that he cant come, than I got a assurance that we will confirm one more vehicle within10-15 Mins, I got a message after 15 min and called back on that driver details, the same reply i got from the 2 nd driver and Then it was almost 08 45 PM, i have to rush to the bus stop as it was far way from my pick up location and i rushed back and went through a Auto and reached the stop.
At around 0900 Pm I got a call from Taxi for sure for confirmation on the pick up for 2 nd driver which i have not responded as I was in hurry and already discussed with the Driver and he has confirmed that he cant come but Taxi for sure customer was not aware of this situation and repeatedly was sending messages to confirm the booking when I was about to start my Bus Ride(which I Should have missed if on Taxi for Sure beleive)
On 2nd instance that is on 22nd, it was a surprise for me, the same thing happens as explained for the first ride but in addition to that you see the Driver and Taxi for Sure staff negligence without riding I got a bill and statement that thanks for riding and please pay Rs.140 to the driver, I mentioned the same to the Taxi for sure customer care but without correcting the same process they were trying to convince that you have cancelled the booking,
Request consumer forum to look into the matter seriously and provide assurance from Taxi for sure not to repeat this in future.
If possible request to fine the Taxi for sure my Entire Journey expenses (starting from Auto to Bus Charges and booked hotel expenses) Was this information helpful? | 
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