Taxiforsure — Inconsiderate Customer Service and cheatingly EXPENSIVE

Address:

Bangalore, Karnataka

Booked a cab in Bangalore TFS-PP-C25952425 and was informed that my cab was upgraded to Sedan from hatch back. While I called the driver, phone was constantly unreachable and switched off. I called the customer care repetitively and they did absolutely nothing even if they promised a revert call. They are simply not bothered about the customer and do not care about other's valuable time. Again I booked a nano using their app and a driver was allocated stating he will reach destination in 6 minutes. Even after 15 minutes, driver was unable to locate ITPL which is the hub for cab pick ups. Their cab drivers do not speak Hindi or English. Its difficult to communicate with them. He reached ITPL is 20 minutes instaed of 6. The booking id is TFS-PP-C25976779. Another surprising fact was this re-booking was on my own, customer care did not bother to give a call and ask me if I boarded their cab or try to re-allocate another cab for me. The driver asked me if I knew the road to Marathalli, arent they supposed to use GPS? After repeatedly asking him to switch on the GPS, he did so and asked me to enter the address. After repeatedly asking him for AC, he did not do so as he said, fuel was less in the vehicle. I had an urgent appointment, still he stopped to fill fuel. He kept on switching the AC on and off and I just gave up arguing on the same. He charged me 338, inspite of taking the long route as hi GPS was acting crazy. Ideally I should have been charged the price of a hatch back as initially I booked for the same, which was much lesser than of the Nano. Isnt that strange? I will never ever book from TFS for sure.