Taxiforsure — Irresponsible team of taxi for sure

Address:

New Delhi, Delhi

Dear Concern, I wanted to complain against Taxi for sure services. Last Saturday I have booked a cab in the morning itself to get a cab for evening. The time pick up time was 7PM evening. Taxi for sure confirmed me regarding booking and as per service they have sent the driver's no. I waited till 7:05 but I didn't get any call from driver's side. Then I called up on given number. the driver's mobile was switched off. I then called up taxi for sure, they said they are sending another cab in 15 mins. and they sent me the driver's details. When I called up on the given no. driver's phone was in waiting till 10-12 min. I was calling him again and again. and when my call was received then driver's response was that he will come in 2 hour as there is jam. I then again called up taxi for sure, they apologize and sent another driver's no. and assured me that this driver is nearby only and will come in maximum 10 mins. same thing then I received a message of driver's no. And when I called up on that no. the driver very rudely said that it will take me 2:30 hr to come for pick up and therefore he won't come and hung up the phone. when I again called up taxi for sure my call was not going. I was continuously calling the company. after few minutes my call was received. I was exhausted from anger and shouted on the executive who received my call. then he said sorry and ask me to hold for a minute. after a minute I have got a response that sorry we cannot provide you cab as it is not available. I asked him- if you cannot provide a cab then why did you wasted my 1:30 hr. the time was 8:30 PM. and they had no answer except saying sorry. Booking up a new taxi from another company was not genuine because obviously they will take some time. Anyhow I managed somehow personally after that. Cancelled the booking from Taxi for sure after that. I have booked TFS in the morning just not to get any kind of hindrances. The company is very irresponsible in there services. -- First, if they have hired a driver for any particular ride. the company should at least know the status of availability of the driver half an prior before pick up time. But company hardly bother whether the driver is available or not. They randomly send any no. I think. because I have called up the 1st driver after these all mess. The driver's no. was switched on and the call went. The driver's statement was - " I have not got any intimation for your pick up. Please talk to the company". And the company had no response for this question. That's all I want to say. I request you to please enquire against this. If a company is serving to a customer then they should have responsibility too. That's it. Thank you!!