Taxiforsure — Missed my flight due to bad services

Address:

Bangalore, Karnataka

I'm sorry to say but I'm extremely disappointed with Taxi For Sure services. I missed my flight due to you guys. I had my flight @ 11.20 AM and I had booked cab for 9:30 AM ( Booking reference TFS-AT-C[protected] from Hormavu ( airport is some 30 min distance from here). Despite of other people doubting about TFS, I took a leap of faith and got into such situation. I had received the message the driver and cab detailed will be messaged to me 15 min prior to the arrival time. When I did not get any message by 9.15, I called the customer care and they informed me that message will be received in 5 min and driver is on the way. Unfortunately nothing happened like that. When I called back @9.30, receptionist told me that she did not realize that it's already 9.35 ( which shows how pathetic service is). In the end, I did not get any cab and could not book cab from other operators as it was already late. Anyhow I reached airport but boarding was closed and I did not get any refund for the ticket. Despite of other people warning me, I took a leap of faith and cross checked @9.15 AM. My airport ticket was around 10000 Rs and and had paid 850 Rs in advance to TFS for this booking. I sincerely request you take actions against this complaint.