Taxiforsure — Missed my flight due to no show - Denied a refund too - Please avoid it for Airport/Station travel

Address:

New Delhi, Delhi

I booked a cab for pickup on 18th June 2015 for 3.30 AM from Dwarka sector 22 to Terminal 1 Airport, New Delhi as I had to catch a flight at 5.10 AM to Hyderabad ( details of which was sent at [protected]@taxiforsure.com.) Booking reference - TFS-PP-C22256921, Driver name - Kuldeep Kumar, [protected], DL-01-RX-7162. After the calling the driver (at 3.10 AM), he confirmed that he will arrive at the pickup point on time ( 3.30 AM). After that he did not pick up the call even after trying for 10-12 times. I called TFS, where they provided me another car - OM Prakash Dubey, [protected], DL-01-YC-0490, he said that he wont be able to reach on time as he was far from the pick up point. Again i called TFS where they assigned another driver Akash Yadav, [protected], UP-14-ET-4996, who reached at 4.25 AM, approximately one hour late from the original pickup time.I was able to reach Airport at 4.45 AM which resulted in me missing the flight when i reached the departure gates for the flight..I lodged a complaint in TFS at 6-6.30 AM on same day. To ensure i reach Hyderabad I had to reaccomodate my ticket and book a flight at 7 AM same day. When i lodged the complain, someone from TFS contacted me on 19th June 2015 and asked for the details for the payment made On Saturday 20th June 2015 around 2-2.30 PM i received the call saying that I am not eligible for the refund as i did not book the pickup 3 hours before the check in time of the flight. He said that it was clearly mentioned in the terms and condition in the TFS App. I found this condition really absurd. But after going through the terms and condition regarding reimbursement I realized that the person from TFS told me half baked truth about the terms and condition or he himself was not totally aware of the terms.