Taxiforsure — Not providing the taxi after confirmation

Address:

Bangalore, Karnataka

This is regarding not providing me with the TaxiForSure cab for 13 april 2015 at 08 30 am. Although I got the confirmation message for this same booking at 8 am on 13 april 2015. The driver details are as follows:- Driver name:- Kanthappa Mob no.:- [protected] Car no. :- KA-04-D-9942 But after all this I didn’t get the taxi for the same timing. First of all the driver didn’t call me for asking the pickup point. I called the driver several times he did not receive my call, nor reverted me back and I got the message confirmation of completion of trip message. This is height of irresponsibility from the company’s side and practice of providing worst service to the customer. This is the first time I have experienced this kind of irresponsible service provided by a company. Its really very annoying from the customer’s perspective. Due to this I have been late for the work which I was initiated for and it was the worst experience which I have come across till date. If I compare your service with your competitors service you stand nowhere in the market for growth with providing such an irresponsible and horrible service to the customers. I want to know one thing how come without me travelling in your taxi for sure it was confirmed that my trip was complete? I will make sure that I will drag this matter to higher authority and inform my friends, family and society members not to board any TaxiForSure for any sort of travelling purposes. The name “TaxiForSure” does not relate with the services rendered by you to the customers instead the name should have been “NOTAXIFORSURE”. Request to you to please take this complaint very seriously and revert me back with a positive feedback.