Taxiforsure — Taxi did not reach

Address:

Gautam Buddh Nagar, Uttar Pradesh

I booked a taxi from Taxi for Sure, referce confirmation no - TFS-AT-C20010841. Booked the taxi on 2nd June for requirement on 3rd June. The pickup was from my residence to Airport at 4:30 a.m, While the confirmation mail and sms reached promptly, but no Taxi came! It was sheer nuisance to follow up with the call centre in the wee hours. More difficult was to get an alternative at such short notice. I, along with my family were close to missing the flight. No one bothered to inform that there is a problem with the cab availability and after repeatedly calling call centre I finally managing to speak someone at 3:45 a.m. He promised to revert with status and taxi details, but was only followed by a 'Regret SMS', that the taxi driver was unreachable. It is highly unprofessional of TFS to operate in such chaos. Had I missed my flight that day, I would have a suffered a substantial loss of Rs. 30 k. Thank god for the local neighborhood taxis, without which one can be completely left stranded at the hands of operators such as TFS. To top it all, they send an apology message with a discount of Rs. 100 for my next trip!! How utterly callous and un-customer friendly can one get! Most unreliable... and highly avoidable service