Taxiforsure — TaxiForSure - Pathetic & Unreliable Service

Address:

New Delhi, Delhi

I had booked a taxi from TaxiForSure from Janakpuri, Delhi to Gurgaon through booking number TFS-IN-C14261350 on 13/April/2015 for the same day for pickup @ 9:45 am. I asked customer care executive twice for the confirmation of taxi while booking taxi on call & also received the message on my mobile number that your booking is confirmed and drivers and vehicle details will be sent to me 15 mins prior to my departure. At 9.55 am, when I didn't received any call or details of driver & vehicle from taxi for sure, I called them up on the number[protected] and inquired about my booking, I was shocked when they told me that your booking is cancelled due to non-availability of taxi. I really felt cheated & disappointed from the service of Taxi for sure and it was very difficult for me to arrange alternate taxi within a short period. They tell you every single charge like waiting charges, service tax, toll tax etc but they don't tell what one should do in case they themselves cancel customers taxi request without informing him prior cancellation. It was a very bad experience for me booking taxi from such a unreliable company. I am also going to report this matter to different platforms. Also, It was my first booking with TaxiforSure & I won't recommend & suggest it to any of my colleague or friends ever. They should change their name to "TAXI FOR UNSURE OR TAXI FOR NOTSURE".