Taxiforsure — Trip is started well before I board the Cab

Address:

Bangalore, Karnataka

This is really horrible. Recipt says Time fare as 76 min. There was not so much waiting in the traffic. When I boarded the cab and asked him he said he has started. I thought he has started after boarding. But Im sure he would have done that well before. This is something un acceptable. Please check and let me know how the waiting time has crossed more than 1.15 hrs.. I need explanation for this. Trip details: TFS- PP- C25476370, KA-08-6420.