Taxiforsure — Unethical Behaviour

Address:

Bangalore, Karnataka

May 24, 2015 I booked for a cab in taxi for sure for (24/5/2015 - 9am). I booked it the previous day (23/5/2015) to avoid non-availability. I got the confirmation message in my phone and through mail. I modified the booking to 9.30am on 24/5/2015. I got a confirmation message for the same. I got a message stating that the driver is waiting in the given address and not to be late whereas I did not get any call or message from the driver as to where he is. He was not found to be near my address too.. I called the driver's no which I got in the message and he did not pick my call even after repeated attempts. I called taxiforsure and they assured I will be provided with another cab in 10mins. No call.. No message.. I called back stating my issue again and again as each time a new person picks the call. After a struggle of 30min I got a confirmation message of another cab driver. I called him to confirm when he said he is not aware of the booking and he is in another service already. I again called taxiforsure for the 7th time where i had to state the whole issue again only to put me in hold for 10min. I again called where they said another cab will come in 10mins. This went on till 11:00 am (My booking was at 9.30) . I called again only to now that my number is blocked and they are ending my call.. After repeated attempts I called taxiforsure from another number stated my issue and asked for a reasonable service the person hung up on me just like that. I realized this will not work and i got a different cab at 11.30am (2 hours wasted, imagine if I had to catch a flight) ! Well, the highlight is after this I get a bill at 12:00 noon for their service which is been sent to my phone and mailed asking me to pay as soon as possible. I did not pay as i dint get any service but they keep sending me messages about offers and their review which is irritating now after their poor service.