Taxiforsure — Unreliable Service,Never got cab after refilling wallet with 4 K.Plase dont refill your wallet anytime

Hi There, I recharge Taxi for sure wallet with Rs.4K in November for some function in my house.So that relatives who are coming they can utilize the cab's easily. But I feel its a Biggest Mistake I did, on 23 november 2014 .I Booked 4 cabs from that only 1 turned up and the one which came, for that also cab driver was not ready to give my luggage after finishing a ride .Stating He wants money.He don't know any Wallet refilling and all.Afte 2 hours discussion in front of all guest he aagreed, It was very disappointing Situation i faced. And after that whenever i tried to book my cab (i.e after november) I never got a cab.I booked a cab almost more then 20 times.Most of the time i get response no Cabs or if by mistake Cab is booked then driver calld me most of the times to cancel the cab.(The recent details of booking is: TFS-PP-C[protected] This is how Taxi for Sure provide service, Is it my mistake that I refilld a wallet. OR they don't entertain people once there wallet is full or they don't provide service. Is this there strategy? I requested team to return my wallet amount which is more then 3K, But they deny.I want my amount to be back.Because i tried more then 10 times after refilling and never got cab.SO know i cant trust Taxi for sure.