Taxiforsure — worst ever service

Address:

Gautam Buddh Nagar, Uttar Pradesh

This is to notify you that I used your service on 1st July'15 first time in my life and experienced that this was my worst trip I have ever had. Below are the sequence of events and the issues I faced during the booking and arrival of cab : * I booked a cab at 2:13 PM & they assured me through and also SMS that taxi will reach by 2.30 PM. When i called driver at 2.30 pm he said that my car got punctured & it will take more than 30 min to reach there. * Then I called your booking office at 2:32 PM and they felt sorry and confirmed me that they have upgraded my trip at same rates & taxi will reach by 2:45 pm. Again when I called driver at 2.50pm he said he was informed about my booking just now & when I called him again at 3.05 pm he said he will not come. * I called again your booking office for the issue at 3:10 PM and they again felt sorry & third time I got message at 3.11 pm that taxi will reach within 15 mins. * Finally taxi reached at badarpur border toll at 3.45pm instead of badarpur toll faridabad which was approx 2 kms from the place. Then I took auto to reach the place where taxi was waiting because I could not afford any more delay in waiting for the taxi. * I boarded the taxi at 3.50 PM which was hatchback rather than the Sedan which was committed and upgraded by the booking office . I lodge the complaint at[protected] at 4.08 PM and talked to Mr.Ajay, reported to be some senior officer, He also felt sorry and assured me to compensate me for this harassment & waiting on road side at temperature of 42-43 degrees for 90 minutes. It is very much clear from the facts given above harassment i have been given by your company.You can very well understand how a person felt while waiting for the taxi for 90 minutes in this extreme hot temperature at roadside and that too when you are in hurry. What about your slogan /Ad " 15 minutes guaranteed service"? What about your commitment for upgraded my tour at same rates? When i borded from Badarpur border metro why the toll charges levied from me without giving me receipt for the same that too Rs.100/-Please give me detail how 100/- charged to me where as from boarding station to Sector-61 Noida no toll was given by driver. Who will be responsible for wasted my 90 minutes? Also this was week day and I have gone for some official duty and I have to return back to my office as early as possible for that only i planned to hire a cab. i have already lodged complaint through email on 02.07.2015 but till date no response. I have attached snapshots of SMS I have received during booking and cab arrival.