[Resolved] Taxiforsure — Wrong Information and Extra Charge

vidis92

from Chennai, Tamil Nadu

Address:

New Delhi, Delhi

i was informed abt APP100 coupon to be applied while booking through mobile app. Once i had completed the booking, I called up the customer care executive to confirm abt the Rs. 100/- discount. The same was confirmed agin when the TFS customer care executive called me to confirm the booking. However, the driver did not give me the discount. I spoke to your Team Leader - Rinni Gaur, Inder and kartik. Ms. Rinni promised me a call back within 2 hrs which I have still nt received (its been 48 hrs). On top of that, Kartik now says that i was provided the wrong information by your customer care executive.

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Complaint marked as Resolved

TaxiForSure customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2014

TaxiForSure Customer Care's response Please share your Booking ID with us over Facebook, Twitter or you could even just drop us an email and we'll look into this for you and call you back to address the concern.

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Comments

TaxiForSure Customer Care

from Bengaluru, Karnataka

Verified Support

Hey, We are sorry to hear about the experience and would like to make this right by you. The APP100 code is applicable on App bookings and is reflected in the bill we send you via SMS and email.
Please share your Booking ID with us over Facebook, Twitter or you could even just drop us an email and we'll look into this for you and call you back to address the concern.