Tbz The Original — recently purchased necklace got damaged

I purchased a necklace from sv road, santacruz west on 16th jan'2018 - b-916402 / invoice no. Gs00049302 & within a month it got damaged. I am totally surprised and shocked about the workmanship of such a reputed tbz jewelers.

Kindly provide a resolution for returning the product as it is not advisable to repair & reuse and i lost confidence on this product.
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Feb 19, 2018
Updated by Gayathri Ananthakrishnan
added the invoice copy
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