Tci Express — I have received a damaged product in-spite of clearly mentioning at package that product is FRAGILE

Address:

TCI House 69, Institutional Area - Sector - 32 Gurugram - 122001, Haryana, India

The item (Incubator) I have received with Docket no.[protected] is damaged at the edges. It was clearly mentioned on the package that the product packed inside is fragile and needs to be handled with care. I also received the product after 09 days of delay (19/10/2021 instead of 11/10/2021) which I had to collect myself from godown bearing extra expenses on transportation and was not delivered at home/door-step delivery as promised. I am attaching the image of the product and receipt with this mail. I have also made a video while unpacking the product which I can share if required. The customer care no.[protected] also do not respond. The people/staff at the TCI Express office in Ranchi also do not respond. Kindly help me for claiming against the damages occurred with my product during transportation.