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TCI XPS Complaints & Reviews

3.8
Updated: Jul 26, 2024
Complaints 561
Resolved
405
Unresolved
156
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TCI XPS reviews & complaints page 6

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M
Manjeet Kumar Surya
Jul 21, 2021
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Address: Gorakhpur

Mera parsal Delhi se Gorakhpur aaya hai 3 dino pahle se par wo delivery nahi kar rahe hain bol rahe hain ki abhi aur parsal aayega to saara ek sath jayega aur aapko 3 se 4 din wait karna padega
TCI XPS customer support has been notified about the posted complaint.
Very poor service aur agent bol raha hai ki agar aapka parsal jayega to aap kuch kharcha paani ya kuch paise bhi de dijiyega
Dear Sir,

Greetings From Tci Express Ltd.

Thank you for writing to us. We regret the inconvenience caused.

We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such a problem will not occur in future.

Please share with us docket number, so that we will check and arrange delivery accordingly.
.

Thanks & regards,
Tci express team.
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    yuvaraj8121
    Jul 19, 2021
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    Missing of package and still it has not reached

    Im receiver of gc no :[protected]
    which was booked on 28th of june 2021 and was expected to be received by 5th of july 2021.there was a missing item with this gc number this is not the first time even my last gc no:[protected] i had the same problem missing of package.i dont think tci express is capable of shift the packages properly and correctly deliver the packages to the correct delivery address, may i know who is responsible and...
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    J
    Jailaxminvs
    Jul 17, 2021
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    Address: C- 30 Udyognagar, Vijalpore , Navsari , Gujarat. 396445

    We had booked Express delivery of our goods on 2nd July via TCI XPS at Navsari, DWB No:[protected], we had to deliver goods to Vatva, Ahmedabad and we were informed that our goods would be delivered within 3-4 days, now it has been almost 15 days and still goods hasn't been delivered to its destined location.

    When asked to the representative about the status of our Goods we are getting irresponsible answers from them, like they dont have time to deliver, they dont have time to Talk, the papers went missing and now they cannot do anything about it.

    They have been keeping on giving numbers to talk with different personnels, and we are following as per their instructions, still the task assigned is not completed

    This is very Irresponsible of a company bearing such a big name

    And we are paying Interests to our party for this delay

    Kindly look forward towards the matter as a Top most priority
    TCI XPS customer support has been notified about the posted complaint.
    Dear Sir,

    Greetings from TCI Express Ltd.

    Thank you for writing to us. We regret the inconvenience caused.

    We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such a problem will not occur in future.

    Please share with us docket number. So that we will arrange your delivery accordingly.

    Thanks & regards,
    Tci express team.
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      S
      somldh2021
      Jul 17, 2021
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      Address: 224-B,INDUSTRIAL ESTATE, LINK ROAD, .

      GR no no[protected] we received material 22 nug out of 23 nug
      one nug is missing
      material receiving date 9/7/2021,
      in this regard we talk at mob no-[protected], [protected] at ludhiana
      and at ambala mob-[protected]-[protected] but we not received any
      satisfactorty ans from them. you are requested to look into matter and
      try to solve the problem
      thanks with regard gaidu electricals pvt. ltd
      som dutt
      contact no-[protected]
      TCI XPS customer support has been notified about the posted complaint.
      Dear Sir,

      Greetings from TCI Express Ltd.

      Thank you for writing to us. We regret the inconvenience caused.

      Please share with us docket number.So that we will check and arrange your delivery accordingly.

      Thanks & regards,
      TCi express team.
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        yuvaraj8121
        Jul 13, 2021
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        Im receiver of gc no :[protected] which was booked on 28th of june 2021 and was expected to be received by 5th of july 2021.there was a missing item with this gc number this is not the first time even my last gc no:[protected] i had the same problem missing of package.i dont think tci express is capable of shift the packages properly and correctly deliver the packages to the correct delivery address, may i know who is responsible and what action they are going to take.atleast no one is responding
        TCI XPS customer support has been notified about the posted complaint.
        Dear Sir,

        Greetings from TCI Express Ltd.

        Thank you for writing to us. We regret the inconvenience caused.

        We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such a problem will not occur in future.

        Please share with us docket details. So that we will arrange your shipments delivery accordingly.

        Thanks & regards,
        Tci express team.
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          S
          sandeepk1983
          Jul 13, 2021
          Resolved
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          Resolved

          Address: TATA PROJECTS LIMITED GHAVP, NPCIL, Village & P.O.: Gorakhpur, Teh. Bhuna, Dist.: Fatehabad, Haryana–125047 Mob.: 9996633319

          Hi,

          We had booked one consignment vide docket number[protected] on 07.07.21. I am writing this email after fed-up with the response and services of TCI XPS ( An international renown brand) . We found following things which is not at all looking like a professional :

          1. No One is responsible – Hisar Team saying talk to Rewari, Rewari team saying talk to Pune team and Pune team saying talk to Rewari team.
          2. We had booked 6 Nos of Pkg but in system it showing 2 Nos yet to be delivered – No one knows where the pkg is .
          3. No Responsible person from TCI XPS side.
          4. Material is required at site on urgent basis but still we are in dark.
          5. Consignment booked on topay basis and entire payment taken before delivering the material.
          6. Material was booked on door delivery but some after receipt of material at Godown they refused to send the material on door delivery basis.
          7. Customer care : Poor Response from customer care and no one picked up the call.

          Still we are seeking help for our material required at site on urgent basis.

          Thanks & Regards

          Sandeep Kumar
          Supply Chain Management
          TATA PROJECTS LIMITED
          GHAVP, NPCIL,
          Village & P.O.: Gorakhpur, Teh. Bhuna,
          Dist.: Fatehabad, Haryana – 125047
          Mob.: [protected]
          Email : [protected]@tataprojects.com
          Website: www.tataprojects.com
          Sep 6, 2021
          Complaint marked as Resolved 
          TCI XPS customer support has been notified about the posted complaint.
          Verified Support
          Jul 26, 2021
          TCI XPS Customer Care's response
          Dear Sir,

          Greetings from TCI Express Ltd.

          Thank you for writing to us. We regret the inconvenience caused.

          We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such a problem will not occur in future.

          The shipments has been delivered successfully.
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            S
            Sanajykgupta
            Jul 12, 2021
            Resolved
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            Resolved

            Address: 146 Garhwali basti Bhauwala

            Docket arrived 10 July from Ambala to Dehradun .expected date of delivery was 12 July ...but not delivered to destination and they return decket Dehradun to ambala without any assistant
            Aug 31, 2021
            Complaint marked as Resolved 
            TCI XPS customer support has been notified about the posted complaint.
            Verified Support
            Jul 26, 2021
            TCI XPS Customer Care's response
            Dear Sir,

            Greetings from TCI Express Ltd.

            Thank you for writing to us. We regret the inconvenience caused.

            We request that you please share with us docket number. So that we will arrange your shipments delivery accordingly.

            Thanks & regards,
            Tci express team.
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              S
              Sali Sali
              Jul 7, 2021
              Resolved
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              Resolved

              Address: Kovai engineering agencies Coimbatore

              We have booked 10 generators from Coimbatore to Kashmir on 03/June/2021 with DWB NO :[protected]. After 10 days it delivered to Kashmir, once customer received our product from TCI EXPRESS the products of 10 Generators value of Rs.270000 (Two lakhs seventy thousand ) was broken. I will attach details please do needful.
              Sep 1, 2021
              Complaint marked as Resolved 
              TCI XPS customer support has been notified about the posted complaint.
              Jul 07, 2021
              Updated by Sali Sali
              Generators Broken Please do the needful.
              Verified Support
              Jul 29, 2021
              TCI XPS Customer Care's response
              Dear Sir,

              Greetings from TCI Express Limited!

              Thank you for writing to us. We regret the inconvenience caused.

              We have noted the highlighted concern and have taken up the same with our team.

              Our team is working on the same and we are prioritizing to resolve the issue as soon as possible.

              Kindly allow us some time, thank you for your ongoing support with us.

              Thanks & regards,
              Tci express team.
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                S
                suha9946
                from Coimbatore, Tamil Nadu
                Jul 6, 2021
                Resolved
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                Resolved

                My parcel was booked from Ahmedabad on 25 june. It reached designation place on 5 july only. But still they didn't deliver. If i called they said with irresponsible answer. And they replied it will deliver after two days.
                This is very worst parcel service i have ever seen. Customer care number also not provide proper details.
                Jul 6, 2021
                Complaint marked as Resolved 
                I just need the immediate delivery as soon as possible
                TCI XPS customer support has been notified about the posted complaint.
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                  Pinaki Basak
                  Jul 6, 2021
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                  Address: Serampur west bengal

                  Consignment no
                  [protected]
                  [protected]
                  Till date it is not delivered.
                  It's urgent medicine. Plz deliver Today positively.
                  TCI XPS customer support has been notified about the posted complaint.
                  Dear Sir,

                  Greetings From Tci Express Ltd.

                  Thank you for writing to us. We regret the inconvenience caused.

                  Please share with us docket number.So that we will check and arrange the same accordingly.

                  Thanks& regards,
                  Tci express team.
                  TCI XPS Customer Care's response, Jul 29, 2021
                  Verified Support
                  Dear Sir,

                  Greetings From Tci Express Ltd.

                  Thank you for writing to us. We regret the inconvenience caused.

                  As discussed with you, The shipments has been delivered successfully.

                  Thanks& regards,
                  Tci express team.
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                    M
                    Mayankbh
                    Jul 5, 2021
                    Resolved
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                    Resolved

                    Consignment sent from Panipat to Mumbai on 30 June with delivery on 5th July I.e. today. The courier is still in transit and when you call customer care they inform that the response time is 24 hrs.

                    Mayank
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    TCI XPS customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 12, 2021
                    TCI XPS Customer Care's response
                    Dear Sir,

                    Greetings From Tci Express Ltd.

                    Thank you for writing to us. We regret the inconvenience caused.

                    Please share with us docket number. So that we will check and arrange the same accordingly.

                    Thanks & regards,
                    Tci express team.
                    [protected] it got delivered on 7th afternoon of follow up. Response time is very poor. It has to be 2 hrs not 24 hrs. Also there was never call back each time a new time was given. The store manager at kandivali east was very rude and he was bold enough to tell customer can't you wait for 1 extra day delivery. You have not bought us and if you can't wait don't use our service in future.
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                      B
                      babuali28
                      Jul 4, 2021
                      Resolved
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                      Resolved

                      Address: Anpara, Dist- Sonebhadra, UP- 231225

                      My shipment booked from Bangalore to Anpara (UP). As per booking details it was to be delivered of 2th of July but still not delivered. It was very important materials of Power Plant. And we losing heavy financial losses. request all concern to delivered tomorrow e.i. 5th of July any how. Please take matter is very very much important.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      TCI XPS customer support has been notified about the posted complaint.
                      Dear Sir,

                      Greetings from TCI Express Ltd.

                      Thank you for writing to us. We regret the inconvenience caused.

                      The shipments would be dispatched tomorrow for the next destination. Please wait, once reached your shipments in the same destination then we will arrange your shipments delivery on priority basis.

                      Thanks & regards,
                      Tci express team.
                      TCI XPS Customer Care's response, Jul 29, 2021
                      Verified Support
                      Dear Sir,

                      Greetings from TCI Express Ltd.

                      Thank you for writing to us. We regret the inconvenience caused.

                      The shipments has been delivered successfully on 10-July-2021.

                      Thanks & regards,
                      Tci express team.
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                        E
                        EMINENTLIGHTING COMPANY
                        Jul 3, 2021
                        Resolved
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                        Resolved

                        We obtained our goods in poor condition, we are dissatisfied with TCI's service and we also obtained our product in damage condition. Most of the package where tier out. Bad to see such a company do not care for customer goods.
                        +5 photos
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        TCI XPS customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 05, 2021
                        TCI XPS Customer Care's response
                        Dear Sir,

                        Greetings from TCI Express Ltd.

                        Thank you for writing to us. We regret the inconvenience caused.

                        We have escalated the matter against the concerned hub & branch for resolution. Your comments will be used for coaching & training our staff.

                        Please share with us docket number. So that we will investigate the issue.

                        Thanks & regards,
                        Tci express. team.
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                          balin1438
                          Jun 28, 2021
                          Resolved
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                          Resolved

                          Address: [email protected]

                          Dear Sir

                          Al tough we deliver stores regularly through your Organisation, but in recent past we had to lodge several complaints due to irregular delivery
                          related services.

                          Please note that, as on 180621, we booked consignment DWB No.[protected] dt. 180621 for KHARAGPUR RAILWAY WORKSHOP,
                          from your end, but surprisingly MATERIAL NOT YET DELIVERED. till DATE.

                          As per Tracking report, Material reached KHARAGPUR as on 200621 BUT REASONS BEST KNOWN TO
                          YOU FOR NOT MAKING THE DELIVERY.

                          For your Local delivery Agents irresponsibility in completing the Delivery formalities, we are to borne LD Charges
                          for delayed delivery.

                          When contacted your office, casual response received from your desk official as on 260621 at 15.25 Hrs.

                          Please conclude the delivery formalities by 290621 without fail, else delivery date will expire.
                          [ WORKSHOP REMAINS CLOSED ON MONDAY]

                          Hope, you will honour the request of your customer.

                          Regards

                          S.Ghosh / Partner

                          /- balin & company
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          TCI XPS customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 05, 2021
                          TCI XPS Customer Care's response
                          Dear Sir,

                          Greetings from TCI Express Ltd.

                          Thank you for writing to us. We regret the inconvenience caused.

                          We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such a problem will not occur in future.

                          The shipments has been delivered successfully.

                          Thanks & regards,
                          Tci express team.
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                            Yash_201
                            Jun 17, 2021
                            Resolved
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                            Resolved

                            Address: TCI EXPRESS-AGRA 73, SECTOR-3, TRANSPORT NAGAR, AGRA AGRA – 282002, UTTAR PRADESH , India

                            My docket[protected], is lying in the final delivery station since 13/6/21. The expected delivery date was 15/6/21. I have not received any updates regarding the reason behind the delay or when it may get delivered. I keep sending their customer care emails but they never reply.
                            Jun 18, 2021
                            Complaint marked as Resolved 
                            Package Delivered on 18/6/21
                            TCI XPS customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 05, 2021
                            TCI XPS Customer Care's response
                            Dear Sir,

                            Greetings from TCI Express Ltd.

                            Thank you for writing to us. We regret the inconvenience caused.

                            The shipment has been delivered successfully.

                            Thanks & regards
                            Tci express team
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                              V
                              Vijaykumar Trambadia
                              Jun 16, 2021
                              Resolved
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                              Resolved

                              Address: ONGC Petro Additions Ltd. Dahej SEZ-1 PIN 392130

                              My docket number[protected] expected delivery 16.06.2021 but still it is not moved from your Ahmedabad kheda hub
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              TCI XPS customer support has been notified about the posted complaint.
                              Dear Sir,

                              Greetings from TCI Express Ltd.

                              Thank you for writing to us. We regret the inconvenience caused.

                              Please share with us docket number. So that we will confirm the same asap.

                              Thanks & Regards,
                              Tci express team.
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                                hko
                                Jun 5, 2021
                                Resolved
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                                Resolved

                                Address: Kolkata

                                Dear Sir,

                                We are facing material delivered raw material.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                TCI XPS customer support has been notified about the posted complaint.
                                Dear Sir,

                                Greetings from TCI Express Limited!

                                Thank you for writing to us. We regret the inconvenience caused.

                                The shipment would be delivered by today.
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                                  rajendra2406
                                  May 17, 2021
                                  Resolved
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                                  Resolved

                                  Address: Rajendra Singh Rathore Purchase Incharge Priyadarshini Sahakari Soot Girni Limited Village : Tande, Taluka: Shirpur-425405 Distt. Dhule ( Maharashtra

                                  Dear Sir/Madam,

                                  We have been troubled by the Tcixps, Dhulia branch for the past several days because our remote delivery materials do not deliver on time.We do not even receive calls, our material is lying in your Godwan every single week.We are very upset with the staff of TCIxps Dhulia, please either get some solution or else we will stop all the consignment booking.

                                  Rajendra Singh Rathore
                                  Purchase Incharge
                                  Priyadarshini Sahakari Soot Girni Limited
                                  Village : Tande, Taluka: Shirpur-425405
                                  Distt. Dhule ( Maharashtra)
                                  Cell No [protected]
                                  Email Id : [protected]@pssgl.com
                                  : [protected]@gmail.com
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  TCI XPS customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  Greetings from TCI Express Ltd.

                                  We apologize for the inconvenience this may have caused to you.

                                  Please share your docket number. So that we will resolved your issue as soon as possible.

                                  Thanks & regards,
                                  Team, Tci express
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                                    Saikarthik royal
                                    May 13, 2021
                                    Resolved
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                                    Resolved

                                    Address: Kadapa

                                    Delevery too late and delevery persons speaking too harsh and not given response also and I will wait for 3 days for boxes kadapa to reach me.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    TCI XPS customer support has been notified about the posted complaint.
                                    Dear Sir,

                                    Greetings from TCI Express Ltd.

                                    We apologize for the inconvenience this may have caused to you.

                                    Please share your docket number. So that we will resolved your issue as soon as possible.

                                    Thanks & regards,
                                    Team, Tci express
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                                      Prèét Bhårdwåj
                                      May 13, 2021
                                      Resolved
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                                      Resolved

                                      Address: Jaivik City Farm 1 Near Water Supply Muradnagar

                                      My consignment is book on 28 April 2021 & didn't even track till 12 may afterwards I visited tci XPS office & there saw my consignment in a worst situation around 60% goods are damaged and kept in very bad way
                                      This is not expected by such a brand in [protected]@ tciworst
                                      +1 photos
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      TCI XPS customer support has been notified about the posted complaint.
                                      Dear Sir,

                                      Greetings from TCI Express Ltd.

                                      We apologize for the inconvenience this may have caused to you.

                                      Please share your docket number. So that we will resolved your issue as soon as possible.

                                      Thanks & regards,
                                      Team, Tci express
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