OYO Rooms Customer Care
OYO Rooms Pvt. Ltd.
Customer satisfaction rating: 83%
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647
COMPLAINTS

OYO Rooms Customer Care

OYO Rooms Pvt. Ltd.

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Address
325, Spaze I Park, Tower B, Sohna Road, Gurgaon
NA
India - 122002

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
83%
Complaints
647
Pending
66
Resolved
519
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

OYO Rooms Complaints & Reviews

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Oyo Rooms — proper gst invoice not given by hotel as well as oyo rooms

 paresh_dec on Jan 23, 2018
I booked oyo rooms thor booking id ehau6503 for hotel leroi raipur. Stay was from 15/1/18 to 16/1/18
I was informed at hotel reception that invoice for stay will be provided by oyo rooms
As i work with a company my company demands proper invoice copy with it;s gst # of our company mentioned in it

Neighter company nor oyo rooms have provided this inspite of repeatedly reminding...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — oyo rooms provide different hotel booking on the arrival day saying maintenance issue.

 Jyothi12 on Jan 22, 2018
I had very terrible experience with oyo homes booking for goa. My booking id otgr0613, i had bboked this property 3 months before on 10th oct 2017 for 18 jan 2018 to 20 jan 2018 dates and property name is "oyo 9286 goan heritage 2 bhk villa calangute". This property booking confirmed and paid all amount i. E rs 8292 for 6 members on 10th oct 2017. On 18-jan-2018 morning i have received hotel details and contact person name details for this property. I have replied back saying we will reach in night around 11 pm to 12'c.
Same day after noon i got one call from oyo saying there is problem with...
Complaint comments  Read comments Complaint category Home & Garden

Oyo Rooms — i'm complaining about my recent bitter experience at oyo hotels

 Lucky.moon on Jan 21, 2018
I'd like to mention i'm a little disappointed with oyo rooms in ghaziabad. I booked a room with oyo yesterday for the very first time with hotel city garden at gt road, ghaziabad and i enjoyed my stay. But due to some discomfort i didn't want to extend my stay there so i chose to book other oyo room for 2 in same locality. I wanted a room for 2, my partner and i booked 3 oyo rooms via oyo app and had to cancel our booking because we denied entry there. I'm complaining about hotel atithi at choti bazaria, hotel redbury at ambedkar road and oyo flagship hotel opulent mall, all three hotels are listed...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — oyo room staff and hotel internal dealings

 bornfire on Jan 19, 2018
Hi

I booked a room through oyo in le tara residency, dwarka sector 12, new delhi but the hotel staff told me to cancel the booking and get the room from them at rs 100 cheaper at similar facilities and later misbehaved. Kindly ban these hotels who are getting brand name of oyo and doing cheap stuff. Also look into staff behavior too. They were literally goons...
Complaint comments  Read comments Complaint category House, Apartment Rental

Oyo Rooms — overcharged for a room key

 Himanshu_0512 on Jan 18, 2018
I lost my room key of the room 105 of the hotel pride homes-phg (No. 6 & 7 dodennakundi, behind total mall bangalore 560037- karnataka - india) on 9th january, 2018. While checking out (On 11th january, 2018) the receptionist asked me to submit an amount of rs. 500 which they promised to return once they got back the key. I provided them with the number of the uber driver of the cab in which i left my key. Due to not being familiar with kannada language i requested the staff to contact the driver for the key. I also took a written note from the receptionist for the same.in case the hotel says that...
Complaint comments  Read comments Complaint category Unauthorized charges

Oyo Rooms — worst experience

 Ajith kb on Jan 16, 2018
I had the most terrible experience with oyo ever. Booking id - mdia5932, i did a booking at oyo hotel mysore for 13th january to 14th january after seeing the hotel facilities and made full payment of rs 2980online. But the doors for bathrooms are not working and we have booked can facilities from same hotel which was worst than ever..
We have waited for the cab driver after visit mysore zoo and he went for picking another passenger in middle. So we have waited almost 1 hr for him and complaints to hotel staff to arrange alternate cab...

One thing i have to highlight here as...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Oyo Rooms — lost my apple headphones in room and hotel denied to help

 Guneet kaue on Jan 14, 2018
Booked a hotel from oyo for the first tym away from the home city which is in kolkata as i always book through goibibo who always amaze me with their superb services. First experience with oyo and the worst experience ever. Starting from check in to check out and post service the experience was worst. Room was not ready was not oyo property. The property offered waa non oyo and hence did not hv wifi facility, the washroom had water leakage. Next mng got the room changed to oyo property but the breakfast was only south indian everyday. Charged extra for 1 hour late checkout. Then last but not least...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — harassment

 avantikasingh1992 on Jan 14, 2018
I visted gurgaon last week with my sister and mom, there is a mismanagement of oyo room, a staff shahbaz haider in gurgaon he was misbehave with us. He dont know how to talk with the girls. This type of peoples ruined the reputation of brand. I strictly complained about him. Please trained your staff how to behave with the peoples. We never book room from oyo in future....
Complaint comments  Read comments Complaint category Online Shopping

Oyo Rooms — misbehaviour in puri hotel

 Barnik on Jan 13, 2018
I went to puri on the 7th of january. My girlfriend had her periods and so the sheets were stained and we asked the person at the reception to change the sheets. He said that they change sheets only once in two days and so we didn't pester him any further and cleaned the stain with soap and water which obviously left a decolourisation on the sheet and would go away if put in a washing machine. Anyway, on the day of checkout, they found the stain and on being asked how the sheets got the stain, we said it was food because obviously it was embarrassing for us to tell them my girlfriend was on her...
Complaint comments  Read comments Complaint category Sexual Abuse

Oyo Rooms — didn't get the cashback from paytm as promised

 Sonu Vijayakrishnan on Jan 10, 2018
I have booked oyo room on 09-01-18 and paytm has promised that they would give 50% cash back if we do the payment through paytm.. And i did, waited for more than 24hours.. Nothing happened in my wallet..! I wonder why the paytm is offering if they cannot give us!
Here is my booking id of oyo room : pbsx6084
And paytm wallet transaction id : [protected]
Here's my email address : sonuvijayakrishnan@gmail.com...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — room service and misbehave of hotel staff

 amit2254 on Jan 9, 2018
I booked hotel details are given below:-
Oyo 601 hotel shalimar
Booking id: lzqw3762
Check-in - 7th jan'18
Check-out - 8th jan'18

At hotel staff are misbehave with us to parking of my car and they didn't provide basic use of product like soap, water, slipper very poor service i'm not expecting these kinds of service disgusting improve your service or do black list of these hotel from your portal...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — oyo rooms cheating in mysore.

 indian868 on Jan 8, 2018
Oyo rooms is fraud company, simply cheating people with hotel photographs. Worst experience we had during the stay at hotel aavaas inn paradise, mysuru. Below are the concerns.

Booking id : (Qldt2398)

1. Pics posted in site and original pics of the rooms are not matching at all.
2. Room is untidy during our check in no facilities have been provided until we ask them
3. No toilet rolls no curtains in washarea for bathing.
4. No kettle has been placed
5. Bed lamp was not working. The wire has been worn out and is been sticked with plaster....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Oyo Rooms — regarding misbehaviour of staff

 Poonammehta7 on Jan 8, 2018
This is to inform you that me and my husband had stayed in dwaper hotel, mussoorie from 05.01.2018 to 07.01.2018 through oyo rooms. My husband got sick at very first day. Hotel persons has misbehaved with us instead of helping and also has taken 500 rs from us in order to take us to the hospital.
Now my question is that if someone got sick in the hospital then there is no responsibility of hospital.
Also i am not sure if my my husband got sick because of hotel food....
Complaint comments  Read comments [4]Complaint category Unauthorized charges

Oyo Rooms — check-in

 Snitin007 on Jan 8, 2018
I have book a room by seeing free sunrise check-in but the hotel person and your customer service executive is saying that i have to pay 30 %for sunrise check-in already i have don't with payment on oyo. The hotel name oyo 5012 lake view residency. Powai mumbai. Date 18 -19 (Jan) 18. My registered phone number is [protected] i have booked by seeing free so i want it free and it effecting your brand equity. This is totally wrong be on your commitment this is fraud and a bad impression of your company so it's my humble request do the needful....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Oyo Rooms — regarding my booking

 Siddhi Kashyap on Jan 6, 2018
Firstly i regret i couldn't take your call. Secondly i will try to word out my experience to you as its not for the first time that i did the booking through oyo and personally i never had such a shameful experience. I have been vouching for oyo from quite a long time now.

1. The name of the resort that i booked showed the name as 'la flora' on the oyo website while the name that was displayed on the signboard read as 'robbin hills' due to which even the localites didn't know about the way to the resort. We can file a complaint against false representation.

2. I along...
Complaint comments  Read comments Complaint category House, Apartment Rental

Oyo Rooms — oyo rooms - non availability of room even after confirmation, shifted to 3rd class hotel

 Anindita1 on Jan 6, 2018
I had the most terrible experience with oyo ever. Booking id - acyl0324. I did a booking at oyo 8389 hotel temple citi in kanyakumari for 6th january to 8th january after seeing the hotel facilities and made full payment of rs 5248 online. On reaching the hotel, i was told that the booking was not reflected in the hotel database. I called up oyo customer care (Krishnan) who told because of some issue, my booking could not be completed in that hotel and he was shifting me to another hotel (Oyo 5620 c gate residency). I was assured that the new hotel is equally good and i would be facing no issues....
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — not allow check-in on booked date

 neerajk9980 on Jan 5, 2018
I booked panasonic sea resort at allepey for 31 december2017 to 2.1.18 by paying rs. 12385 but when we reached at 12 pm in 31 dec they did't allow us to enter the resort. Because they have gave our booked rooms to another person in higher rate nd shifted us to another hotel away 2km from beach. We pay 3000 for each room but they provide us room worth rs.1500 on 31st after spoiled our new year they shifted us to panaromic resort on 1st jan 2018 around 1 pm again they spoiled our another half day. Then we again booked by paying 4072 rs. For another day. We waited outside the resort till 1 pm at night...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — rooms was not available in hotels

 rahul raja Bundela on Jan 5, 2018
I am sharing my terrible experience with booking experience with oyo rooms. I was searching for a hotel with a family room in puri because we are six adults and 2 small kid. I found hotel baikuntha palace on tripadvisor. Reading reviews about hotel and specially ignoring the reviews regarding rude and unprofessional behavior of hotel staff. When i reached in hotel for checkin rooms was not available and staff's behavior is worst. According to staff our booking was cancelled by oyo we had suffered with family all the night. Oyo's customer care was not attending our call
My oyo booking id is...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — confirming hotel booking for which they are not even tied with

 Debraj Chakraborti on Jan 4, 2018
While trying to book room for hotel prabhupada in puri as advertised through their website they confirmed my booking. Then as we called the hotel manager directly he said that the hotel was not even tied with oyo.
So when i called back the oyo contact number they said they will be looking into the matter.
After 15 minutes i get an sms that my booking have been cancelled. The exact sms is pasted below.
This sort of harassment is not at all acceptable and i am at a lost of word on how much further i would have been harassed if i had not called the hotel in advance. I will be travelling...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — being cheated

 prashant 2011 on Jan 4, 2018
Hello sir /madam,
Hi this is prashant ashar from mumbai, we 10 days before were on a rajasthan tour and had booked 20 rooms at maharani prime jaipur (Booking id msij693) via your agent ovo pvt ltd (Cheaters).
The thing is that 5/6 days prior to our check-in we asked for cancellation of two rooms but were denied by ovo pvt ltd (Vijay sharma chor) stating as it can't be cancelled as the booking was a group booking n the current prevailing rates will be applicable for all the rooms if we cancelled the rooms now so we agreed to keep 20 rooms and i did rechecked with oyo people they gave...
Complaint comments  Read comments [1]Complaint category Other

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