OYO Rooms Customer Care
OYO Rooms Pvt. Ltd.
Customer satisfaction rating: 81%
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1458
COMPLAINTS

OYO Rooms Customer Care

OYO Rooms Pvt. Ltd.

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Address
325, Spaze I Park, Tower B, Sohna Road, Gurgaon
NA
India - 122002

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
81%
Complaints
1458
Pending
161
Resolved
1142
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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OYO Rooms Complaints & Reviews

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Oyo Rooms — our stay in hotel crystal inn, lucknow

 Bnddn1977 on Jan 19, 2019
Hi, we stayed in hotel crystal inn Lucknow on 17th night. Hotel was booked by my brother in law and payment was already done, so we have no option but to stay there.
1.locality of hotel is very pathetic. Garbage was here n there at hotel nearby.
2.Bedsheets wasn't changed and were dirty.
3.Blankets we're smelling badly.
4.washroom wasn't clean and latch got broken when I tried to lock it.
5.most disgusting was complimentary breakfast, only toast was available and that too was of poor quality with poor tea.
What is the criteria of OYO Rooms for selection...
Complaint comments  Read comments Complaint category Restaurants & Bars

Oyo Rooms — not giving rooms. and booking is confirmed

 raghav agrawal 133 on Jan 19, 2019
QHWY9276..
my id is this..in mathura
i have booked my rooms for[protected]
and[protected], but hotel authority is saying they will not provide any room as they r having there marriage function
i have call and complained many times but no proper and legal answer has given to me for this aspects
tell me how to resolve this issue
or otherwise tell me the legal action yo be taken for oyo for this regard...
Complaint comments  Read comments Complaint category Family & Relationships

Oyo Rooms — refund against booking id vfeg5140

 Venkata N. Yarlagadda on Jan 19, 2019
I booked OYO rooms on 30 November 2018 for my stay during 23 to 27 December 2018. As the hotel could not accommodate all the guests, I have cancelled the booking on 5 December 2018. Then after I made multiple calls to the customer care regarding the refund. I was told that the refund is in progress and refund will take place within 7 to 14 working days. But, refund did not happen. So, I contacted OYO by email and requested for the refund. I called the customer care again on 18.01.2019 and they have told me that refund is in progress. Customer care person said that he will send the refund ID immediately...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — amount deducted and not giving invoice

 mohitsharma0319 on Jan 19, 2019
Dear Management

I did a booking through OYO against booking number BOWR7823 and in that they dedcuted my Rs 649 and they are not giving me invoive.

When i contacted with customer care they accepted and said that its technical error and we will refund amount or adjust in next booking but nothing happen and disconnected call.

Again when i contacted they said that we cannot do anything

They are cheating customers...
Complaint comments  Read comments Complaint category Unauthorized charges

Oyo Rooms — hospitality services

 Anurag359 on Jan 19, 2019
I visited this propety OYO 12337 Hotel Rupashi Bangla in Puri today. While checking out of the Property, The receptionist and one more guy together harassed me for giving a single (*) rating. The rating is personal between customer and OYO as a service provider. They even misbehaved with me and in the video you can see a man trying to snatch away my phone suspecting me making a video out of the incidence. T...
Complaint comments  Read comments Complaint category Products & Services

Oyo Rooms — no show case at oyo 22099 while the money was collected at counter by hotel.

 Omeera21 on Jan 18, 2019
Dear sir,
I have not found any action taken from your end so far. I have told you my incident of 28th and 29th dec 2018, where i booked oyo 22099 wastewood hotel. I had the following suffering:
1. They have cheated oyo by texting “no show” and collected booking money of 3000/- (Actually 2949/- for 2 classic room) at the time of check in. The manager - harsh bhawnani (Mob.[protected]) and one rajasthani person was present.
2. On that day we were not provided clean bedsheets and towels on repeated request.in fact i and my wife had to sleep without bedsheet. This is very poor...
Complaint comments  Read comments Complaint category Unauthorized charges

Oyo Rooms — dirty room at 12:30 pm.. no one to help us

 Namanpreet Oberoi on Jan 18, 2019
Hi, i have to check in to room no. 2209 riviera foothill goa.. It was checked out at 12:15 pm by 5 boys... The room is in worst situation... So messed up... I have made a video and will be posting soon... Worst oyo service... I am standing outside the room with soo much of luggage... No one is ready to help us... Our oyo capitan said to us that he can’t do anything to help us.. It was very in appropriate on his part.., it’s about to get 1’o clock... Cleaning staff has not arrived yet.. We have called oyo service so many times for help.. But they don’t respond properly... My family with me...
Complaint comments  Read comments Complaint category House, Apartment Rental

Oyo Rooms — hotel not letting me check in, even after paying complete amount in advance

 Mohit Dhankani on Jan 17, 2019
I booked a hotel - hotel genx aravali in alwar rajasthan for 1 night and made complete payment to the website - make my trip
Booking id - nh[protected]

Even after paying, i was not allowed to check in because oyo did not generate my booking in hotel.

It's been more than 2 hours and i am still waiting at the hotel reception to get the confirmation of my booking, but no action is been taken from oyo or make my trip side....
Complaint comments  Read comments Complaint category Other

Oyo Rooms — gst invoice not providing by oyo after giving several reminder

 Subhajitdutta08@gmail.com on Jan 17, 2019
Booking ref: dxjh9871 (Hotel pentagon residency, bhubaneswar) (From 7th jan 2019 to 9th jan 2019)

In referance to my booking id, i had stayed hotel pentagon residency. During booking i have added my company gst no. But till we have not received any invoice from oyo against my company gst no..

I have informed oyo several times through their phone and mails, till they are not at all provide gst invoice.

I am very much confused about oyo whether they are depositing gst to tax dept., if so then they must provide gst invoice to their all customers which mmt...
Complaint comments  Read comments [2]Complaint category Other

Oyo Rooms — flight tickets

 sheshagra verma on Jan 17, 2019
We have been waiting for 3 days to get the flight tickets after confirming the payment of 84000/-... But there isn't any reply from the oyo travel expert, mr. Narender singh. Narendersingh. Igs@oyorooms.com
Contact no. [protected]/[protected]
We have been trying to get to him via these above mentioned numbers, but he is never available there as mentioned by his assistant, gaurav. Kindly look into it, and get us our tickets!...
Complaint comments  Read comments Complaint category Airlines

Oyo Rooms — third quality service at hotel ganpati, bhopal

 Jagannath Shukla on Jan 17, 2019
Horrible experience with the hotel. No wifi, no breakfast, id not given at the time of checkout. When asked for a manager, not there, even they don't have no.

Booking id: spdo7843

Check-in - 16th jan'19

Check-out - 17th jan'19

Address - 256, zone-2, no.256, habibganj rd, near sargam cinema, zone-ii, maharana pratap nagar, bhopal

Its only oyo room name by which i have booked. I have not expected from oyo that why you tie up with these unprofessional hotels....
Complaint comments  Read comments [1]Complaint category Other

Oyo Rooms — for returning the identity card from oyo hotel season grand, pitam pura, new delhi

 drfatehsingh on Jan 16, 2019
Dear sir/ madam

This is bringing to your kind notice that i stayed in oyo hotel season grand at pitam pura new delhi from november 02-04, 2018. The receptionist asked me for my identity card as proof so i gave him my identity card issued from the office of my employer. At the time of checkout on november 04, 2018, the receptionist did not return my identity card. I came from the hotel without receiving my identity card. When i called in the hotel, the receptionist told me that he will send my identity card by registered post. Since the last two-and-half months and despite dozens of...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — oyo b2b representative complaint

 Naman khetarpal on Jan 16, 2019
Hi team

I am calling from skygo travels & i am a b2b agent member of yours. My sales agent who introduce me to oyo does not respond me regarding any booking. Neither he is picking my phone nor replying to emails. I want to dis continue my with oyo. He said he is on leaves after so many dates and will not help me

Agent name : surya gadepalli
Email id : gadepalli. Surya@oyorooms.com
[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Oyo Rooms — not allowing to del my account

 Sasha1 on Jan 16, 2019
Hi,
I had registered to oyo in order to book the hotel rooms and i also enjoyed the service.
I could always use oyo when in need that's nice but the worst part is there is no option to del my account when i don't need i tried many ways but nothing worked out and just bcoz there's no option to del my account i don't want to hate the service of oyo
And since i won't be booking any rooms as of now i would like to delete my account permanently but there is no option which is provided in order to delete so i kindly request you to help me out and i will be very thankfulfor you if...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Oyo Rooms — hotel

 Pramod hg on Jan 16, 2019
I booked a hotel room for 20th jan to 22nd jan for hotel highland dalhousie. The payment got debited from my icici account but the confirmation is not received. I have checked with my bank that the payment is already debited successfully but oyoroom people they are not helping me out with the confirmation for that booking. The amount debited on 15 jan at 3 pm...
Complaint comments  Read comments [2]Complaint category Other

Oyo Rooms — fake promises and not helping when facing issue with the hotel

 Drgokul Raaj on Jan 16, 2019
My booking id : gxsf3174 i had booked room for 1 nights stay at hotel pmr bangalore with my family. It was a horrible stay at there as the hotel room was so dirty. There were lots of hair on the bed as they might have not cleaned the room earlier.
Telephone of room was not working.
There was no electricity in the washroom
Flush of the the washroom was not working, there was no cold water in the tap, and you want believe that scolopendra was there in the room.
This hotel is worst hotel and i have to checkout before.
Attitude of hotel staff was not supportive in...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — worst behaviour

 vivaciousarchit on Jan 15, 2019
Respected sir, I booked a 2 rooms in Hotel Ranthambhore Resort in Ranthambhore, Rajasthan using OYO, usind ID sakshirastogi22@gmail.com Phone no. [protected] on[protected] . The hotel was confirmed and the payment of rs. 2357/- was done through paytm. I reached there at 7 P.M. there and the manager in the hotel refused to give us room, while the prepaid payment of Rs. 2357 was already done to OYO. After heavy discussion of 1.30 hours you shifted me to another Hotel Saif. Our hotel Saif also refused to give room. After discussion with hotel manager and OYO helpline for 1 and half hours no solution...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — oyo 17167 flagship abalone resort goa bed bugs

 Hemant-1 on Jan 15, 2019
We checked in on 29dec 2018.in the night time around 11 30 pm or so some thing bite checked properly found 5-6 bed bugs roaming underneath and over the bed sheet. Immediately reported to the concern person of oyo as the hotel care & maintenance taken care by oyo. Shown them the bugs on bed. Shifted to different room absolutely no clean & hygienist as if the room was maintained as a spare without any proper lightnings water leakage. Informed hotel person they just listened & ignored as if like nothing has happened.
Spent rs.6142/- for one day and this is the treatment recd from oyo. Spent...
Complaint comments  Read comments Complaint category House, Apartment Rental

Oyo Rooms — unfit to consider that as an oyo room

 Ashok Da Local Powerstar on Jan 15, 2019
I had checked in to an oyo room in corpo suits which gave me the worst experience ever in my life.. Coming to room it is not at all clean and no one cares too.. Second thing as soon as i went in to the room i saw the condition of the room i didnt like it so i asked them any other room they said they didn't have, i said i didnt like i am going to cancel as i didnt get the feel that i am in a oyo room.. As soon as i cancelled my booking, one of the room maintenance boy came and directly told "samaan leke bahar chal" to me which means he asked me to get out of the room.. I paid 200 in cash and they...
Complaint comments  Read comments Complaint category Unauthorized charges

Oyo Rooms — not providing rooms after accepting online payment

 ramachan0394 on Jan 14, 2019
Hi,

My oyo booking id is xcld 2736, i went to stay in the oyo 26854 in pondicherry on january 12th, 2019 night. I paid online in advance for two rooms/4 people. When i tried to check into my rooms at 6pm, one of the two rooms was occupied by someone else, the oyo property manager did not allow entry to the room at 6pm. I have paid to enter/occupy the rooms from 12pm on january 12th, 2019. The service was very poor & the manager told that he could give only one of the two rooms now. I called up oyo call center, oyo told us that their other properties in pondicherry were occupied at...
Complaint comments  Read comments Complaint category House, Apartment Rental

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