OYO Rooms Customer Care
OYO Rooms Pvt. Ltd.
Customer satisfaction rating: 79%
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3228
COMPLAINTS

OYO Rooms Customer Care

OYO Rooms Pvt. Ltd.

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Address
325, Spaze I Park, Tower B, Sohna Road, Gurgaon
NA
India - 122002

Customer Care Phone Numbers and Contacts

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427
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343

Customer satisfaction rating
79%
Complaints
3228
Pending
270
Resolved
2473
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

OYO Rooms related photos (800)

OYO Rooms Complaints & Reviews

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Oyo Rooms — nt getting any response

 DrTasmin Ahmed on Oct 21, 2019
Oyo wht abt my complaint against u.. Jst give me 500 rs doesn't mean u done ur duty.. I don't need ur 500 rupees.. After complaining 3 times no ans from ur site.. Because u give me a hotel which doesn't exist I had to roaming around streets of Delhi paharganj with my parents on 5 am morning.. After complaining by mail also no calls from ur side. Wht kind of service u give to ur coustomer.. I recommend ppl do not book oyo.. They r jst making money by fooling ppl....
Complaint comments  Read comments Complaint category Other

Oyo Rooms — not providing service & guest check in denied on the spot

 richlife travels on Oct 21, 2019
This is reference with this Booking, we made this booking on #NIBV2513 on 17 Sep for our client . the Check in date were 9th Oct to 11th Oct (2 rooms) . when our guest going to check in the hotel (star Glory Resort) denied to check in. they said they don't have the Contact with Oyo. we didn't get any information (massage/ call/ email ) regarding this.
My client is waiting since 2 hrs there. when we called to your customer support from there we didn't get any answer. Now I requested to Hotel to take the booking. After Our request the hotels agreed to give the check in and we paid to the hotel...
Complaint comments  Read comments Complaint category Travel Agents

Oyo Rooms — unpleasant experience with manager mr.sai at malkajgiri/hyderabad oyo

 suresh venk on Oct 21, 2019
Hi,
Good Afternoon,
I would like to register a complaint against a manager at Malkajgiri, Hyderabad OYO rooms. He mentioned his name as Sai and refused to provide his complete name.

My brother-in-law booked 6 rooms for a function for my family from chennai, When my family arrived I took them to check in to the rooms on 11/10/2019. Following scenarios happened while checking in :-

1. Met Rajendiran a gentlemen at reception and told about bookings and he took a tab and confirmed the booking and kept the room keys ready to handover it to me. Mr.Sai sitting...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — issue regarding hotel service

 Pankaj1409 on Oct 21, 2019
HOTEL NAME- STAR HOTEL LOTOUS (OYO 7145)

1) It is the worst hotel of Oyo which I have ever visited

2) Following are the issue which I have faced with this with this Oyo Hotel

a)I Checked in Hotel at approx 12:30 Pm, 19-Oct-19

b)When I reached the Room, the condition of bed is wrost and condition of room is also not as per oyo standard, regarding this I called the Hotel staff.

c) The response I get from Hotel staff is unexpectable, she is saying we can't do any thing reading you have to stay only in this room, no other room...
Complaint comments  Read comments Complaint category Products & Services

Oyo Rooms — unauthorized charge

 AllyKat Albert on Oct 20, 2019
I was charged $41.97 this was not authorized and i was asked to email a screen shot of the charge so i can get my money back. This is the third time that i am having to search why oyo keeps appearing when i make sure to put that i want to apply at the motel. Now at this point i am really livid that my money keep disappearing without my authorization. I want all my money back and in the future i may not be using your services online anymore because obviously oyo cannot be trusted with personal information!...
Complaint comments  Read comments Complaint category Unauthorized charges

Oyo Rooms — bad service, bed bugs, pathetic manager

 sidpch on Oct 20, 2019
I have used oyo many times in my travel, but never have experience such a pathetic stay.
Yesterday i stayed in hotel staya villas in bhopal (Habibganj) via oyo.

The lady at the reception is pathetic, no manners of customer dealing, no management, no issue addressing, and when i told her about the bed bugs and that she should give me some compensation, she said you can ask oyo about it.

Seriously, i am not going to let this go....
Complaint comments  Read comments Complaint category Health & Beauty

Oyo Rooms — this is regarding water wastage

 Ashishpaulz on Oct 20, 2019
I m residing in a oyo hotel red carpet o 30039 in noida sector 79 there is continuously tank overflowing more than many days since i have come here they have wasted a lakh of litre water running continously because there is an plumber issue so this is purely unethical.. Water is for all if we can't save we shouldn't it waste oyo must care about this please please consider it...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — room not given on confirmed paid booking

 PSidh on Oct 19, 2019
Two confirmed bookings done through makemytrip in oyo hotel at nagpur on 19 oct 2019 at hotel oyo 24924 krishna kunj. However on reaching the hotel they rudely refused to give room stating that neither oyo nor makemytrip has confirmed the booking. This is inspite of booking those hotels long back making full payments. The oyo helpdesk person did not give any solution and cut the call....
Complaint comments  Read comments Complaint category Other

Oyo Rooms — unethical booking at a hotel which is under construction

 Arpit_B on Oct 19, 2019
Booked an oyo room at oyo 9019 - golden park kirti nagar on 15th october 2019. It was a prepaid booking without a refund option. The pictures shown on the mobile application were decent and hence, i made the full payment for the room beforehand.
After reaching the hotel we found that the reality is far from the truth, the building had no oyo banner or logo, the people at the reception were rude and unprofessional. The complete hotel was in ruins and dirty. There was garbage in the common room floor, tabacoo stains on the room walls, rooms were not cleaned used cigarette buds were lying on...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — regarding oyo booking

 Naveen Havali on Oct 19, 2019
My booking i'd tykc9683
Before booking hotel we spoke with mr. Rajesh while booking the property (Green valley residency). We conformed our booking after getting the assurance of the elevator facility in the property. We were surprised to find the elevator is not equipped and had to suffer lot of inconvenience. Telephonic conversation with pamela, she apologized & assured of shifting to the property equipped with elevator as one of our persons was disabled and hence we were particular about the elevator availability in the property. After the assurance of pamela about shifting at no extra...
Complaint comments  Read comments Complaint category Travel Agents

Oyo Rooms — refund of security deposit

 Blueb on Oct 19, 2019
I moved to oyo life nod697 on 15.10.2019. The booking id is 55647. For certain reasons, i am leaving the city and going back to my hometown.

I have paid rent for the month of october and the security deposit, which amounts to the rent of a month.

I am leaving on 20.10.2019. I am not bothered with a refund of rent for the rest of the days after 20.10.2019 irrelevant to the fact that i have stayed in the property only for 5 days. The refund policy is worded arbitrarily and in no interest of the guests, who come to oyo life for a week on the assurance that there is no...
Complaint comments  Read comments Complaint category Real Estate

Oyo Rooms — not accepting oyo bookings - refund with compensation - reg

 PrakashS13121987 on Oct 19, 2019
I have made a room booking in hotel sree savana bhavan at namakkal dt, tamil nadu, india on sat, 12th october vide booking id: tsve5067 in the name of veenu.
But the hotel management not accepting oyo booking services and they not provide room. Hence i contact your area agent and he insist me to contact customare care. I make repeated call to your cc, and there is no response your end.
Further i going to another hotel and stay through my own arrangement.
Hence i asked you to refund of my paid booking with suitable compensation because of the inconvenience made by you within...
Complaint comments  Read comments Complaint category Travel Agents

Oyo Rooms — refund not given even after 15 business working days

 Gautham cool on Oct 19, 2019
Booking id - kuow4617
They cancelled the room i booked
Still they are not giving my money rs1755
They told that refund initiated 2 times, but till now didn't got single paise from them
I have all their mail and call recording
Even after providing enough amount of time, they didn't refund

They are fraud, they didn't refund money, even after several calls and twitter reply's...
Complaint comments  Read comments Complaint category House, Apartment Rental

Oyo Rooms — booking in oyo aeaw

 Vagisha123 on Oct 19, 2019
I booked a room on double occupancy through oyo under my budget and was highly satisfied with the results. But just a day before checking in, i was notified that my booked hotel has been changed and i was asked to choose from number of options given. Did that. But within an hour i get notified again that the hotel has again been changed and this time according to them and even the total bill surpassed my budget. It was done after 4pm because of which i couldn't even cancel my booking because i was said i'd be charged a night's price as cancellation fees. I now am on my way to a completely new city,...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — information regarding refund is not being shared and also refund is not received

 Sandra John on Oct 18, 2019
Hi,

This is regarding my booking with oyo that i had canceled, the booking id is whuf8351. The booking was canceled on 23rd september, i assumed the refund was initiated but i did not receive the refund amount rs 11797.

I called back on 9th october, the refund was processed but i still have not received the amount back. I was informed by a cse that the refund was done but the bank did not process it and he will be sending a transaction id for me to check with my bank, but i did not receive that as well.

So, i called back and the lady told me that the...
Complaint comments  Read comments Complaint category Travel Agents

Oyo Rooms — check-in denied at oyo 60463 the pulick stay [Resolved]

 Sahil Kushwaha on Oct 18, 2019
I had made one oyo room booking in oyo 60463 the pulick stay with the following details:

Booking id: ugql4135
Check-in - 15th oct'19
Check-out - 17th oct'19

I had also done online payment through oyo app.
When i went to the hotel, hotel personnel denied check in and said that they don't accept pre-paid bookings and i have to cancel the booking and take room by paying in cash. I had no other option but to cancel the booking and paid him in cash as it was late night. Oyo charged me cancellation fees of price of 1 night. I request oyo to refund my...
Complaint comments  Read comments Complaint category Unauthorized charges

Oyo Rooms — about the bad rooms

 Indu Ganapathy on Oct 17, 2019
I am very sorry to say that, we had booked a room, at "town house 108 reva university" the entrance of the hotel was so conjested that we were unable to reach the place by car because 2 wheelers were parked both the side, with notorious students from the college. With great difficulty we reached the property, and we checked into the room no.103, where the lenin was not clean (Used) with blood stains, the bathroom was not totally fit for use, the helthforsate and the flush of the bathroom was not working, we complained the property manager about the issue.
After 2 hours of struggle we were...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — false claims of full refund initiated

 deepak murali on Oct 17, 2019
I had booked a room in oyo rooms at Soubhagya residency on 3rd September 2019. The full payment was made through my HDFC debit card. I got a confirmation mail from OYO confirming the status of my booking(will send copies of the same via mail). On 9th September 2019(6 days after initial booking was made and 5 days before actual plan date), i got a message from OYO that my booking had to be cancelled due to unavoidable circumstances. I called OYO and got informed that I can either avail alternatives or opt for a full refund. Also, when I checked directly with the property, they informed me they weren't...
Complaint comments  Read comments Complaint category House, Apartment Rental

Oyo Rooms — properties id 41362 does not exist, but online booking continue

 snjhaciphet on Oct 17, 2019
The oyo signed agreement for the property id subjected above was from my rentee/lessee (For which he was not authorized). When i cam to know this wrongdoing, i objected and the lessee mr. Ajeet singh stopped and vacated the house. He, as per his version, wrote to close oyo booking, but in vain. Even after 3 months bookings continues, the guests reaches and create nuisance. I am the property owner writing since a week, talking to various available phone nos, email ids, including captain of the region mr. Puskar tyagi, but in vain. They should remove our property from oyorooms booking website instantly,...
Complaint comments  Read comments [1]Complaint category Other

Oyo Rooms — oyo spot on projapoti guest house jhargram

 Akanksha modak on Oct 17, 2019
I am staying at spot on projapati guest house jhargram. The owner of this oyo hotel extremely misbehaved and hassased me. He pressurized me for early departure and cancel my upcoming booking. Me and my husband faced a lots of problems for this. I never seen such a rude and mannerless man. So i want to launch a complains against the owner of this oyo hotel. Thank u....
Complaint comments  Read comments Complaint category Other

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