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OYO Rooms Complaints & Reviews

3.7
Last updated May 12, 2024
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OYO Rooms reviews & complaints(6584)

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P
Pankaj@123456789
May 12, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Service matter

Address:D-1/258 sultanpuri delhi

Name - pankaj kumar
booking id - ILM93199
phone num - [protected]
sir aj maine 12 may 2024 ko OYO k hotel mai booking karwai jo ki Super OYO flagship SK Residency Rohini near rithala metro station mai tha maine 12 pm par cheakin kra lakin jo muje room mila uss m na to AC chl raha tha na proper TV phir maine recipition par bola to unhone muje bola kii apka basic room ki booking hai to usme AC nhi chalaga phir muj sa...
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P
Prasad Misal
from Ahmedabad, Gujarat
Apr 6, 2024
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only partial refund initiated for double payment - booking id is vcxz564

Address:I-503, Trillium, Magarpatta City Hadapsar Pune 411013

I am writing to address an issue regarding my recent booking with Oyo rooms. My booking ID is VCXZ564. I had made the booking over the phone with Oyo Customer Service and made the full payment through Gpay, as suggested by the customer service representative.

However, despite the payment being debited from my account (Gpay Transaction ID[protected], Amount – Rs. 4022), it was not reflected in the hotel's account. As a...
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S
sufi1511
from mumbai, Maharashtra
Mar 26, 2024
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Oyo Rooms Refund Not Initiated as Promised via Official Twitter and Phone Call

I'd booked a hotel for 5 dec 2023 to 9 dec 2023 at noida, but when I reached the premises, the manager told that there is no such booking and I was asked to find another hotel. The OYO customer care assisted me and told that our contract with hotel ended and not updated on oyo app so will initial a full refund and assured that this amount will be refunded within 7-14 days. I also have a written confirmation from them via their twitter ID....
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N
Nicky_rao_99
Mar 17, 2024
Mar 17, 2024
This thread was updated on Mar 17, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Forced to pay again at hotel

I have made additional payment of 700 at oyo reception in front of cctv.
They receptionist mentioned that they do not see booking id at their end and can't let me check in. This went onn for like 10 mins and then I was asked to pay. I was scanning a QR named as oyo at property but then, they forced me to scan another qr on a paper.
Before paying them I asked them to write on a paper to give me proof that they do not see a...
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I had booked a room at Hotel Savasi Puri for one day from 6th March to 7th March 2024.
1.Reached there at about 3.30 PM on 6th march.
2.It was the most shabby hotel with dirty bathroom near reception,
3.The person had to be called by phone as there was no body in reception.
4.He told me to first see the room before check in as the cost of my booking was much higher then his offer rates.
Went to the room,...
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I
Imlijamir
from Pune, Maharashtra
Mar 6, 2024
Mar 9, 2024
This thread was updated on Mar 9, 2024
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Money deducted twice

I booked oyo room and paid ₹4, 573 through google pay but the payment was pending/ cancelled and I was told to pay again. Hence I paid ₹4, 573 twice....
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P
PratikBora
from Nagpur, Maharashtra
Mar 5, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oyo rooms is charging extra money

I booked a room in oyo hotel london street on 2nd march through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 700₹ apart from 500₹ which I paid while booking, so total bill was summed up to 1200. They also refused...
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I have done a booking Through the customer care number. And I got the room finalized. And when it comes to the amount the executor told me that it is INR 858. then i got this email Which I've attached below.
Then I saw an Additional INR 42 off on the booking and I decided to pay the full amount. which is INR 816(Below I have attached the payment proof)
Then I got a Confirmation mail in which it was mentioned that I still have...
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A
Amiya Pradhan aiDJVHxPpB
Mar 3, 2024
Mar 3, 2024
This thread was updated on Mar 3, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My payment on Google pay was successful but on oyo it is failed

4 payments were done to oyo rooms from different google pay accounts
All were done on date -12/12/2019
Till date refund is not yet initiated...
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T
Tarun Mukhopadhyay
Mar 1, 2024
Mar 1, 2024
This thread was updated on Mar 1, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount Deducted But Booking Not Confirmed in oyo rooms

I have paid rs.768 through paytm to oyo app on 29.02.2024 to book hotel in Jodhpur. My money got deducted but booking not confirmed by oyo app. On calling customer care of oyo they have booked hotel on pay to hotel basis and i have again paid in cash and money paid through is still not refunded.

I have called customer care of oyo today and talked about the issue to the lady picked up the call and she transferred the call to...
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R
rajan warrier
from Thiruvananthapuram, Kerala
Feb 16, 2024
Feb 16, 2024
This thread was updated on Feb 16, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I did not get refund for my cancelled booking

Website:OYO

I had booked room in OYO flagship West Mambalam for 3 days from 25 January to 28 January 2024. But when we entered the room, it was very dirty and poorly maintained. We immediately tasked the receptionist for cancelling the booking. She agreed upon cancelling the booking and told that the refund (after deducting charge for the time we stayed: 1 hour) will be credited in 15 working days after the scheduled checkout date. But till now, we did...
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Gajendran suresh
from Chennai, Tamil Nadu
Feb 16, 2024
Feb 16, 2024
This thread was updated on Feb 16, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non alloting rooms

Address:No.15/6, ARUMUGANAR STREET ANANDAPURAM EAST TAMBARAM CHENNAI 600059.

Re: Ticket ID: [protected] | BOOKING ID: S0H53525 and Y3A10682. Can you share the link for the OYO policy where the client has to pay to OYO even if he’s not provided the service either by OYO or its affiliates, in this case, the hotel owner.

Strange it may seems, I was on call with OYO rep at the time of trying to locate the hotel and even the OYO Customer care rep was unable to connect with the hotel owner. The same was...
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S
Sesha_sai_yelchuri
from Vinukonda, Andhra Pradesh
Jan 26, 2024
Apr 6, 2024
This thread was updated on Apr 6, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not providing invoice for the money we paid

Last week we booked oyo hotel and stayed their for 4 nights.
But they are not providing it and we need that to submit to our company.
JRZ35345
SXMN4200
WR535058
These are booking ID....
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S
simpson kore
from HYDERABAD, Andhra Pradesh
Jan 19, 2024
Jan 20, 2024
This thread was updated on Jan 20, 2024
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Shifting the hotel without customer approval

Address:hyderabad

Hello,

i have booked a room in OYO suncity vijayawada for 2 days i.e., 20/01/2024 to 22/01/2024, i made the payment of 1271/- through online ref#[protected].
without my approval OYO team shifted my hotel from suncity to Adiya grand, I called the OYO customer care team, no one is responding for this,
I spoke to santosh verma, tasleen, manisha, juhi, srikanth verma and many many more. they are do not take any...
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S
sarojsrk88
Jan 12, 2024
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OYO Charged Me Twice Online and Offline Both

Address:Gurugram, Haryana, India
Website:www.oyorooms.com

Hello Sir,

This month on 2nd of Jan I booked one Hotel in BBSR from OYO.
They Charged me Online first and then did again offline while doing checkin in Hotel. Since I reached Hotel a bit late around 8pm I was not in a condition that time to check with anyone as I Was too tired and had to pay offline since they didn't allow checkin without paying.

Since then I tried multiple time to reach Oyo customer...
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K
from Navi Mumbai, Maharashtra
Jan 11, 2024
Feb 29, 2024
This thread was updated on Feb 29, 2024
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Refund against my booking on 19th dec to 23rd dec

Address:Bhumiraj Hermitage

I had booked a room for my uncle and it was really very pathetic and no good service provided as i had booked for Check-in Tue, Dec 19, 2023 Checkout Sat, Dec 23, 2023,
Super OYO 75954 Neelkamal
27, Vn Purav Marg, Swastik Park, Chembur East, Mumbai. p=the amount full paid bt card 14419/- Booking details (ID: H88I6966).Since i talked to hotel people they were very rude to gesture anyone. my uncle left from the hotel and accomodate...
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S
sudipt@9334
from Adityapur, Jharkhand
Jan 10, 2024
Jan 11, 2024
This thread was updated on Jan 11, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund against cancel room

Address:325, Spaze I Park, Tower B, Sohna Road, Gurgaon,India 122002

Hi,
I had prior booked two rooms for the dates, 26th-29th Dec 2023 at Hotel Dream Palace, New Delhi. I have completed my booking before 4 months ago i.e. 8th of August 2023. For the room confirmation I have paid an advance as a partial amount i.e. Rs. 5038.38. On 23rd December 2023 I got call from Oyo customer care that the hotel I booked are under maintenance and we have shifted your hotel Dream palace to hotel city plaza. I have...
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S
Saraswati Mohanty
from Rourkela, Odisha
Jan 6, 2024
Jan 7, 2024
This thread was updated on Jan 7, 2024
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Not supplied room after payment

Dear Sir i booked a room from oyo having booking id XFOF8352 on 4/1/24 my husband is a disabled person but when reached the hotel he refused our booking then we just take shelter in the hotel gate please give me justice...
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A
Abhishek279
Jan 6, 2024
Jan 13, 2024
This thread was updated on Jan 13, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Hotelier denied to provide room

Subject: Complaint Regarding Denied Room Reservation at Hotel Collection O 3340 Ashirwad Regency, Near Bhopal railway station

Dear Sir/Madam,

I am writing to bring to your attention a concerning incident that occurred at above mentioned hotel.
I had a confirmed booking for a room from 5th Jan to 6th Jan, for which I paid an advance of 174 rupees, contributing to the total booking cost of over 700 rupees.br...
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B
Binu Somarajan
from Adoor, Kerala
Jan 5, 2024
Jan 6, 2024
This thread was updated on Jan 6, 2024
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Fake Hotels Bookings are listed and accepted

OYO app is listed with many properties that includes fake properties and customer support receives the call and puts you on hold with no further response or update.

I made a booking and I cannot reach the property with the given phone number and alternate number provided was also a wrong number.

then OYO customer care suggested to cancel the booking as there was a technical glitch in OYO systems which resulted...
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