OYO Rooms Customer Care
OYO Rooms Pvt. Ltd.
Customer satisfaction rating: 83%
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1063
COMPLAINTS

OYO Rooms Customer Care

OYO Rooms Pvt. Ltd.

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Address
325, Spaze I Park, Tower B, Sohna Road, Gurgaon
NA
India - 122002

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
83%
Complaints
1063
Pending
80
Resolved
860
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

OYO Rooms Complaints & Reviews

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Oyo Rooms — regarding refund initiated

 Raghavendra Chauhan on Oct 15, 2018
As per my booking ID SYIB8973, i had payed Rs.1405 three times at the time of check in. In which 1405 is initiated in my bank account another 1272 is back in my card rest Rs.133 is refunded in my wallet. But i had paid that amount through my card and i need that much amount in my card only not into any wallet.

Booking No: [protected]
Email: raghavendra.singh@jakson.com
Booking ID : SYIB8973
Booking Date : 11.10.2018...
Complaint comments  Read comments Complaint category Credit Cards

Oyo Rooms — they have taken money from me for cancelling because of their mistake

 jivan jyoti Ghadei on Oct 14, 2018
I booked one hotel in bhubaneswar for 1735 and then it was showing extra 400 you have to pay, so i have to cancel that. Then same hotel i booked in 1689 and upon reaching property the property manager told they will not received prepaid. You ha e to cancel. So i cancelled it again. So total 3424 they took from account. After calling again ana again to the customer care they are saying they will resolve but not doing a single thing. They are saying the payment is not showing in their system. I will add one image of payment to them....
Complaint comments  Read comments Complaint category Other

Oyo Rooms — regarding refund

 Sonali359 on Oct 14, 2018
Oyo promised me refund of rs. 2612 on 3rd october, and still i have not received it. They took my bank details n all but did not provided any refund. 10 days have gone. Still not received refund. They always say that refund is initiated but i have not received my refund for booking id nwvm2016. They asked for my bank details and mayank promised me for refund and they asked to leave positive feedback for unresolved issue. They always ask for feedback but do not give resolution....
Complaint comments  Read comments Complaint category Travel Agents

Oyo Rooms — irresponsible customer care

 Praneet Nagdev on Oct 13, 2018
I have been waiting for the past half an hour just to talk to the customer care they have kept me on hold for some booking i wanted. I am still on hold. I was 20 years onld when i called i am 60 now. It has been forever. The call is going on since last 32 mins. The guy picks up the call again and tells me i talked to the hotel in varanasi and guess what? I had enquired for a hotel in ahmedabad....
Complaint comments  Read comments Complaint category House, Apartment Rental

Oyo Rooms — worst oyo service

 Soma Guha 1973 on Oct 13, 2018
We booked hotel annapurna inn in puri but when we checked in at the hotel at morning today we saw that the hotel has just no electricity. Whereas nearby all the hotels had proper electric supply.

On noticing that we contacted oyo service centre from 11 a. M in the morning till 8 pm at night. We spoke to over 12 customer care managers requesting them to shift us to another hotel and over 4 complaints were filed but none action was taken.

On calling the oyo attenþdant of hotel annapurna inn in puri 'hrusikesh sutar' he literally misbehaved with us and adamantly asked...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo — poor service and misbehaviour

 Soma Guha 1973 on Oct 12, 2018
We booked hotel annapurna inn in puri but when we checked in at the hotel at morning today we saw that the hotel has just no electricity. Whereas nearby all the hotels had proper electric supply.

On noticing that we contacted oyo service centre from 11 a. M in the morning till 8 pm at night. We spoke to over 12 customer care managers requesting them to shift us to another hotel and over 4 complaints were filed but none action was taken.

On calling the oyo attendant of hotel annapurna inn in puri 'hrushi sudha' he literally misbehaved with us and adamantly asked us...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — about hotel and oyo customer care executive fake promises

 abhijeet choubey on Oct 12, 2018
Hi all,

I have booked one hotel 12115 raghuraj place, but very disappointed with hotel room, i have decided to move to other property of oyo, i have booked one another hotel oyo 9649 hotal rnb at in between jaipur location but again i am facing same experience with oyo hotel, romm is too much smaller than service are too much bad hotel area is not good, also i have talked with oyo executive no of time, they haven’t resolved my concerns just suggest to change other properties..! Which very bed hospitallaty experience received by oyo service!!
The name of 2 oyo customer care...
Complaint comments  Read comments Complaint category Health & Life Insurance

Oyo Rooms — oyo 2346 dreamland

 dhans0308 on Oct 12, 2018
Worst/ shady!!! I had a training program from 5 to 8 at s>g road on 9th oct and next morning at vastral so had booked the hotel close to it for the 9th night..

This hotel is located on the highway near vastral ring road circle. I was really disappointed when i found out how the hotel looks from the outside as compared to the one shown in the photos. It was in an under construction building and looked like a red light area.

And it was worst than disappointed when i reached the 4th floor there was no proper entrance a shady, broken sad reception directly when you out...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — oyo holidays - bali - not supporting customers

 Rahul Yerramareddy on Oct 12, 2018
I booked a honeymoon package to bali from 8th to 13th november and paid 32000 amount. But sadly bali is suffering with earthquakes and tsunamis. I requested them to change the destination or change the dates considering position at bali. They are saying no problem over there but complete world knows the problem. Either i want to change destination or cancel the trip. But oyo is saying they won’t refund my money back. This is very dangerous natural calamity and how come you guys put our lives in trouble. I need my money back or change the destination...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — horrible service and customer support and resolution

 avis546 on Oct 12, 2018
Iam completely disappointed and terribly upset with my recent experience where i was not only dragged into an agony of standing on the road for 3 hours from 5.30 am to 8.30 am without an accommodation which turned into a nightmare when i was reallocated an other hotel again which was not confirmed. Then you booked me an other hotel where my tariff was doubled from 712 to 1750...

Trust me, i will never again opt for oyo... For its inefficiency and arrogant customer care executives who cant understand a customer issue and just brainless to keep talking about process and #... 4 calls which...
Complaint comments  Read comments Complaint category Travel Agents

Oyo Rooms — differences refund amount not credited in my bank account from oyo rooms [Resolved]

 Mukesh Kr. Mishra on Oct 10, 2018
Hi sir

This is Mukesh Mishra, Patna, Bihar, actually I had booked hotel for goa through OYO on 28th sept-18 for 2 night for Hotel Supreme Grand, Goa. and after discussion with OYO employee or customer care for confirmation the hotel and then paid 4841 Rs to OYO in Advance, check in was around 11 am on 29th sept-18 and check out time was 1st oct-18 morning.
but when I had reached at hotel reception on 29th sept-18 morning, reception person at hotel told me that right now no one room vacant, came around 12 pm, then I keept my luggage at hotel reception and go outside with family...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — management rude behaviour and abusive language/words

 vjraj on Oct 9, 2018
We checked in to hotel kubera palace (Oyo flagship 9960).
They are taking rude as we ordered food from outside.
During check in they only suggested us to have out side food.
And after two days they are using abusive words with ladies also.
Worst ever management.
Room keeping people also thief's they stolen some money from my pant pocket.
Worst room cleaning and shower is also not working in washrooms....
Complaint comments  Read comments [1]Complaint category Other

Oyo — refund of double payment

 Akshya9437 on Oct 9, 2018
I booked from you id- YBDE6237 .I have pay it through app Rs 1648 . But when I reached hotel they said that payment is not done and status is pending and ask me to do payment. I have called to oyo customer care and he also said that my payment is not showing in computer so to do another payment and told if payment done second time it will be refunded. Then I made cash payment of Rs 1655.

But since l have done payment twice but my refund has not done yet..l have called 100 times but no one responds my problem.

So I request to solve my problem as soon as possible....
Complaint comments  Read comments Complaint category Other

Oyo Rooms — worst oyo 16018 rainbow saphire, hyderabad hotel ever visited oyo, ill mannered hotel staff and waste of money.

 mohit_surana on Oct 7, 2018
Oyo 16018 rainbow saphire:-
Checkin-date 6th oct 2018
Arrived at :- 2200 hrs., checked in at 2300hrs for 6 people.
Booking id - awye8610
Issues:-
1. Bellperson denying room service for cutleries and water bottle.
2. Insects found in room.
3. Booked 3x room, got 2x, extra bedding was pathetic and no bedsheet pillow cover provided. Pictures attached.
4. Washroom was not at all clean and smell, u cant even stand for a second.
5. Hotel staff was very rude and always say no for everything, even to collect parcel from swiggy we have to go...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Oyo Rooms — headphones stolen by room cleaning person [Resolved]

 Mulakalapalli sarath on Oct 7, 2018
I have booked oyo room in pjp park inn (Chennai).
Booking id: xqtr1650
Oyo10465
I have given the keys for cleaning the room after cleaning i lost my headphones (Redmi original). I have informed to receptionist and oyo person (Ajay). They said they will check thru cctv and we will find the person. They said give 1 hour to solve the issue otherwise they will pay the money. They are not even responding properly and they are telling me within 1 hour they will resolve. I had gone every 1 hour they are not doing anything. This is a issue of headphones but how irresponsible they are....
Complaint comments  Read comments Complaint category Mobile Handsets

Oyo Rooms — need refund as no checking in (oyo 542 hotel kalkaji residency) [Resolved]

 Divyanshi Dixit on Oct 6, 2018
I recently went to delhi (Oct 3, 2018) and i have booked a hotel named "hotel kalkaji residency". I received two text messages regarding their reception number ([protected]) and the number of some ankur gola ([protected]) for assisting me. I also received the hotel location via this text message. I reached delhi at 10pm and i searched for this place for more than one and a half hour and i couldn't find this place. Moreover none of the numbers were working. At the end i had to booked another hotel with double the price.
I need my refund back because i haven't checked in to the hotel because...
Complaint comments  Read comments Complaint category Unauthorized charges

Oyo Rooms — refund for my booking

 Mohit Dhamuniya on Oct 6, 2018
I am really # up calling your customer care about my refund for yesterday’s booking. Booking id - bgri8109. I have called multiple times and still they are not able to answer about my refund and what all they did is transferring the call to there seniors and they after transferring no senior is there as call is on hold and then it gets automatically disconnected, i am still on transferred call while writing this and no senior is responding, your agents are only able to tell me about the policy that is you will get refund in 7-10 working days however they are not able to clear the figures...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — hotel denied to check-in for existing booking

 sachin_rana752 on Oct 6, 2018
Its for second time that i have faced issue with oyo services & consistent failure of oyo customer care to avail support on both of issues.
On 3rd sept. 2018 i was travelling from darbhanga to patna (Bihar) & i made booking on oyo for date 03 oct. To 04 oct. At 8pm (03 oct.) so as to get room in patna but when i arrived in patna around 12.40 am (04 oct.), property owner denied to checkin the hotel.
Regarding same i escalate issue to customer care on oyo ([protected]) & brief all details but no resolution i got from there as customer care used to put my call on hold for better resolution...
Complaint comments  Read comments Complaint category Online Dating Services

Oyo Rooms — extremely pathetic services

 Yash Dang on Oct 5, 2018
I made a booking on 22-23 august in vrindavan hotel spiritual stay and the hotel manager and staff was misbehaving as max of them were drugged so as i was woth my family so we just went out and complainted to oyo
I have got more than 4 mails that my refund has been processed amd will get credited in 7-14 days now today also when i enquired i got the same mail again that your refund has been iniated and will get credited to source in 7-14 working days

They are just fooling the customer nothing else no proper response from their customer care they also talk very rudely
Can...
Complaint comments  Read comments Complaint category House, Apartment Rental

Oyo Rooms — staff damaged my bike

 Faris Faisal on Oct 4, 2018
This is regarding oyo 1684 (Hotel malabar inn, calicut)

After checking out from the hotel, i found that my bike had been damaged by the hotel staff from the hotel's parking lot. The secuirty present there told me that he had seen my bike fall on its side when staff relocated it. He knew the appearance of the staff who damaged my bike, but didnt know his name. When i came back in the morning next day for resolution the manager there was reluctanct to even look into my problem. He kept on arguing and wasting my time. When i asked to show me the cctv footage, he bluntly lied to my face...
Complaint comments  Read comments Complaint category House, Apartment Rental

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