OYO Rooms Complaints & Reviews

Address: Kolkata

Booking ID: W2W01543
Ticket ID: [protected]

Booked an OYO for a 6 night stay, called the property to confirm the stay, property tells no non-smoking rooms available, guest policy on website says smoking is prohibited in the rooms.

Cancelled the booking since OYO cannot provide a room that adheres to their guest policy (of smoking being prohibited in the rooms). Was offered no refund since cancellation was...

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Address: Palette Heritage Scindia Ghat, Varanasi, UP

Dear OYO Team,

I am writing to express my complete outrage and disgust over my recent stay at your listed property Palette Heritage Scindia Ghat, Varanasi (Booking ID: P3RR2014) — an experience so vile and distressing that I’m shocked OYO dares associate its name with such a place.

What was marketed as a professional, comfortable hotel turned out to be a filthy, unhygienic, and grossly misrepresented...

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Address: 2941 Ember Dr Decatur GA

Website: There is a camera that records interactions and it states at 10:30pm

Hi,

I wanted to bring up a couple of issues I’ve experienced during my stay at your OYO motel in Decatur, GA (I-20 E).

First, when I asked the front desk for a roll of tissue, I was told I couldn’t have one because I had already been given one for the day. That’s simply not true—I hadn’t requested or received tissue in the last 24 hours. The way this was handled felt dismissive and unfair.
br...

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Dear Sir/Madam,

Super Collection O Rajapur Circuit House, Prayagraj
Booking ID:[protected]
Check-in: Feb 21, 2025
Check-out: Feb 22, 2025
Room(s): 3 Classic Rooms
Guest(s): 7 adults

On our arrival around 6.30pm we were initially informed by the Hotel Manager that they did not have our booking on their system. Anyway, eventually he traced our booking under different reference...

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Address: b 803 the majestic althan

Oyo is a fraud company.
they are on advance payment after then there are no rooms and no responsible answer.
no one believe on service on Oyo rooms.
it's are cheater, ,

OYO Rooms customer support has been notified about the posted complaint.

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Address: OYO

Website: OYOROOMS.COM

Where is the good news . no refund received. please reply to my email i will give more details.following up for more than 30 days

Please reply by email OYO ASKED TO CANCEL THE BOOKING AND NOW FOR GIVING REFUND. WHY MULTIPLE TIMES FOLLOWING UP WHAT YOU ARE DOING OYO I DO NOT UNDERSTAND.
IM SENDING MESSAGES AND CALLS AND NO ONE IS BOTHERED AT OYO TO GIVE ME REFUND

Till now refund not received as i updated...

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Website: www.oyorooms.com

I had booked two rooms on OYO with booking number WFNN1275 and WIUV4040 (check in date 25 December 2025) relaying on photos uploaded on OYO, however, the actual rooms were very bad in condition. I called customer support to complain about it and I was told that the booking will be cancelled, and I will get full refund. Relaying on customer support assurance, I didn't stay at OYO and I stayed in different hotel. Now, OYO is refusing to refund...

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I have paid rs.946 through online payment Cred Pay to oyo app on 27 Nov 2024 to book hotel in Noida. My money got deducted but booking not confirmed by oyo app. Therefore I made successful booking from CredPay I want my money back which was deducted from CredPay.

I have called customer care of oyo today and talked about the issue to the lady picked up the call and she transferred the call to her senior, the person to whom call...

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Address: Plot No.1 Vigyan Nagar Ranthambhore Road Sawai Madhopur

I have hotel by the name hotel maharaja palace in sawai madhopur rajasthan. I do buisness with oyo rooms before 7 years. After 1 year I cancled the deal. Oyo rooms have no any issue with me or not any payment pending issue with me also.
But I told oyo rooms on call and mail for my all noc and delisting from all other ota's. But they didn't responed me for all issues. Please help me to get noc from oyo rooms for my property...

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Address: Oyo super townhouse, Royapettah, chennai

On September 08 2024 i booked a room in chennai called Oyo Super Townhouse Royapettah near US consulate. The amount was paid to the hotel and because of the untidiness and comfort of the bed i have immediately checked out if the room. I checked in by 2 pm in the noon and checked out by 2 15 pm. Informed customer care of Oyo and they promised and send us mails for confirmation that will get my refund within 7-14 working days. Its been a month...

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Address: Meerut

I am writing to file a formal complaint against OYO for their failure to process a refund for a booking where the service was not rendered. Despite paying in advance, my room at OYO Flagship Hotel Park View 1 was unavailable upon arrival. This caused significant inconvenience and distress.

Booking Details:

Booking ID: IQ6K8369
Hotel: OYO Flagship Hotel Park View 1
Check-in Date: 10 Jul
Checkout Date: 11 Jul
Number of Rooms: 1 Classic Room
Issue:

I arrived at the hotel to find my reserved room was not available.
Despite multiple attempts to resolve this through OYO’s customer support, the issue was not addressed.
OYO has denied my refund request, citing their policy, even though the service was not provided.
Evidence:

I have attached relevant documentation, including booking confirmation, email correspondence with OYO, and evidence of the service issue.
Request: I seek your assistance in obtaining a full refund for the booking and appropriate compensation for the inconvenience caused. OYO’s failure to provide the paid service and their refusal to issue a refund necessitate your intervention.

Thank you for your prompt attention to this matter.

Sincerely,

MD AARIF
Mobile Number: +91 [protected]
Email: [protected]@gmail.com

OYO Rooms customer support has been notified about the posted complaint.

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Website: www.oyorooms.com

I tried to book an hotel in Hyderabad for the duration 14th Aug 2024 to 18th Aug 2024. I paid the amount via credit card of 6727 rupees. My money got deducted from my account but in Oyo mobile app it shows some error occurred please try again the payment. It's very irritating that my money got debited but booking didn't happen. Even the money was not returned back. When I checked with my bank it said the money was settled by merchant, so...

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Address: Chennai

Booking ID:VQ9Q4371
Check in : 17-Jun-24
Check out: 21-Jun-24
Hotel: Palette - Hotel chennai le palace
I stayed in Hotel Chennai Le Palace from 17-Jun-24 to 21-Jun-24,
Hotel not provided GST invoice since it was booked through OYO. I was asking GST invoice for my stay from OYO since last month and I was not provided the same. Kindly do the same.
Invoice Address to be in
GSTIN : 33AAFCA6421P1ZK
Company: ZF Commercial Vehicle Systems C/o Manivannan C
Plot no: 3, South Phase, Third Main Road, Ambattur Industrial estate, Tiruvallur, Chennai

OYO Rooms customer support has been notified about the posted complaint.

Jul 23, 2024

Updated by Manivannan C I could not able to reach through IVR.

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Address: ujjain

On date 14/05/2024 i have booked a room at hotel shree poornagiri 201 bhagatsingh marg, jaisingh pura near mahakal lok opp mahakal temple ujjain madhya pradesh.when i visited at hotel they had denied my booking so i had to stay in another hotel. simplepay channel asking me to pay 802 rupees for booking amount that I did not use the service. kindly take an appropriate action....

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Address: D-1/258 sultanpuri delhi

Name - pankaj kumar
booking id - ILM93199
phone num - [protected]
sir aj maine 12 may 2024 ko OYO k hotel mai booking karwai jo ki Super OYO flagship SK Residency Rohini near rithala metro station mai tha maine 12 pm par cheakin kra lakin jo muje room mila uss m na to AC chl raha tha na proper TV phir maine recipition par bola to unhone muje bola kii apka basic room ki booking hai to usme AC nhi chalaga phir muj sa 150 ka extra amount manga gaya maine payment kiya 150 ka kyuki muje room ki need thi iss bich maine oyo k customer ko 3 bar call kiya but koi be update nhi mili propety manager sa bt huai lakin unhone koi be update nhi kri na he resolution kra phir muje 2nd room diya gaya 150 rupess ka amount krne k bad uss m be gate ka lock tk khrab tha na TV ch l raha tha na washroom clean tha or room be match nhi ho rha tha 3 baje jab muje koi be update nhi mili to maine exit kr diya kyuki m kaffi fresstate ho chuka tha oyo walo saa itne gandi propety thi pucho mt maine apko kuch image provide kri h muje mere 619 ka amount muje refund chaiye or 150 rupess ka be refund chaiye
thank you

May 21, 2024

Complaint marked as Resolved

My complain has not a resolution so I want a update now

OYO Rooms customer support has been notified about the posted complaint.

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Address: Surajkund road

I booked oyo room for two days for our guests and made payment of 2048 online at the time of booking and remaning will be once i reached in hotel.

When i reached hotel i see lots of water leakages and ceiling in all 5 rooms and immediately i denied to stay such kind of room. But manager said itne me to inta hi milega.

When i talked about refund, he said talk to oyo, when i talk to oyo, they said refund is not possible as you cancelled booking and you have to pay remining amount if you want to stay. they offer me different property whose condition was wrost.

I continuously followup their support team but they were not taking any responsibility.

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OYO Rooms customer support has been notified about the posted complaint.

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Address: [email protected]

Website: Oyorooms.com

This is my booking ID D0HC3999
I have been book in the name of Vijay.
I book the room for family stay from 21st to 24th check out.
I made a payment through online what about the charges has been showed in the oyo app.
But when I was about to checking IPS to issue that they are charging extra they ask me to pay additional charges.
Beshak paddy it will be 1800 so we have to pay 1800 rupees into four times....

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Address: I-503, Trillium, Magarpatta City Hadapsar Pune 411013

I am writing to address an issue regarding my recent booking with Oyo rooms. My booking ID is VCXZ564. I had made the booking over the phone with Oyo Customer Service and made the full payment through Gpay, as suggested by the customer service representative.

However, despite the payment being debited from my account (Gpay Transaction ID[protected], Amount – Rs. 4022), it was not reflected in the hotel's account. As a result, the hotel requested that I make the payment at the reception. I immediately contacted your customer service and they confirmed that the payment had not been reflected at the hotel. They requested that I make the payment at the reception and assured me that they would refund the earlier transaction.

Following their instructions, I paid Rs. 4128 by UPI at the reception, which means I ended up paying twice for the single booking. I was expecting immediate action from Oyo to refund the extra payment, but unfortunately, there was no action taken until I followed up multiple times with your customer service.

After multiple follow-ups, I did receive a partial refund of Rs. 2783. However, I was expecting a full refund of Rs. 4022. I kindly request that you refund the remaining amount to me as soon as possible.

Thank you for your attention to this matter. I appreciate your prompt resolution of this issue.

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OYO Rooms customer support has been notified about the posted complaint.

Apr 06, 2024

Updated by Prasad Misal OYO Flagship 10671 Hotel Sai Prem

Booking Id: VCXZ5641
Check-in: 04 Apr, 12:00 PM onwards
Checkout: 05 Apr till 11:00 AM
Rooms: 3 Classic Rooms
Guests: 3 guests
Address: 39, Panchavati, New Tapovan Road, Behind Swami Narayan High School, Adgaon, Nashik

I am writing to address an issue regarding my recent booking with Oyo rooms. My booking ID is VCXZ564. I had made the booking over the phone with Oyo Customer Service and made the full payment through Gpay, as suggested by the customer service representative.

However, despite the payment being debited from my account (Gpay Transaction ID[protected], Amount – Rs. 4022), it was not reflected in the hotel's account. As a result, the hotel requested that I make the payment at the reception. I immediately contacted your customer service and they confirmed that the payment had not been reflected at the hotel. They requested that I make the payment at the reception and assured me that they would refund the earlier transaction.

Following their instructions, I paid Rs. 4128 by UPI at the reception, which means I ended up paying twice for the single booking. I was expecting immediate action from Oyo to refund the extra payment, but unfortunately, there was no action taken until I followed up multiple times with your customer service.

After multiple follow-ups, I did receive a partial refund of Rs. 2783. However, I was expecting a full refund of Rs. 4022. I kindly request that you refund the remaining amount to me as soon as possible.

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We booked a hotel on 2nd dec at kolkata in Devs guest house, salt lake sector 1. When we went there hotel and room was not available at the location. We called the manager and found that there was no room available. When we called the oyo customer care they cancelled the order and they will process the refundbut still not there was no record of refund and till today the refiund wasnt received. Please help us take action against this oyo fraud....

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I'd booked a hotel for 5 dec 2023 to 9 dec 2023 at noida, but when I reached the premises, the manager told that there is no such booking and I was asked to find another hotel. The OYO customer care assisted me and told that our contract with hotel ended and not updated on oyo app so will initial a full refund and assured that this amount will be refunded within 7-14 days. I also have a written confirmation from them via their twitter ID....

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OYO Rooms Complaints & Reviews

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OYO Rooms reviews & complaints(6600)

Adhere to refund policy but not guest policy

Disgusting experience at oyo property immediate refund required for booking id p3rr2014

Concern About Guest Treatment and Service

official complaint

He is fraud company

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Oyo rooms complaint refund

Room condition was very bad OYO promised cancellation and refund but now refusing to refund

Oyo Rooms Booking not confirmed but amount is deducted.

I want noc but they are not giving

Cancellation and Refund issues

formal complaint: oyos failure to provide paid service and refund

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Money got debited from my account but booking didn't happen on Oyo app.

Need GST Invoice for hotel booking

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Room complaint

Service matter

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They deduct my money and not refunding

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Extra charges

only partial refund initiated for double payment - booking id is vcxz564

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Refund still not received

Oyo Rooms Refund Not Initiated as Promised via Official Twitter and Phone Call

OYO Rooms Complaints & Reviews

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OYO Rooms reviews & complaints(6600)

He is fraud company

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formal complaint: oyos failure to provide paid service and refund

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Need GST Invoice for hotel booking

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Service matter

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They deduct my money and not refunding

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only partial refund initiated for double payment - booking id is vcxz564

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