OYO Rooms Customer Care
OYO Rooms Pvt. Ltd.
Customer satisfaction rating: 86%
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COMPLAINTS

OYO Rooms Customer Care

OYO Rooms Pvt. Ltd.

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Address
325, Spaze I Park, Tower B, Sohna Road, Gurgaon
NA
India - 122002

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
86%
Complaints
724
Pending
52
Resolved
608
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

OYO Rooms related photos (117)

OYO Rooms Complaints & Reviews

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Oyo Rooms — very rude treatment to customer

 Thone Dri Ko on Apr 21, 2018
To whom it may concern,

We booked OYO 9257 Égmore on 20th April with check in 20th and check out 22nd. Although it costs us 2 nights charges, we did this because we would arrive Chennai at 4.45am in the morning of 21st Apr and we wanted to make sure that free room was already there for us. Shortly after the booking, we received confirmation from both booking.com and OYO via Email. To note is that in OYO’s Email, it wasn’t mentioned to confirm anything by customer.
Then we took the train and we arrived in front of the avenue where the hotel was located. Since we didn’t...
Complaint comments  Read comments Complaint category Products & Services

Oyo Rooms — complain for oyo service

 Gautam Sharma11 on Apr 20, 2018
Booked a room in gwalior that to with early check in ready to pay 621 for that. When arrived to the property the hotel manager says room to denge par kitne baje tak de payenge ye nahi bata sakte jaise hi khali hoga room apko denge.
Pre booked the room, journey by train for 24 hours then in morning 5.00 am listening this type of answer. Well done oyo for ur hospitality....
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — spam booking by oyo rooms

 PRANJAL MATHUR on Apr 19, 2018
Hi, i had booked 10 rooms for 2 days (27 & 28 april 2018) at hotel idea inn, agra via oyo rooms on 17th march 2018. When i called the hotel on 17th april for confirmation of the same, i came to know that the hotel has scrapped the tie-up with oyo rooms and rejected my booking. The hotel asked me to call oyo rooms for redressal. I called oyo rooms and registered a complaint on the same date and its been 3 days, no action has been taken by oyo rooms. Today (19th april 2018) i called oyo customer care again ([protected]) and came to know that the hotel has scrapped the tie-up in february 2018. Despite...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo — spam booking done by oyo

 PRANJAL MATHUR on Apr 19, 2018
Hi, i have booked 10 rooms for 2 days at hotel idea inn agra from oyo rooms and found out that the hotel has scrapped the tie-up with oyo in february 2018. I made the booking in march 2018 and when called the hotel on 16th april, i found that the hotel rejected any bookings from oyo. I had made payments for the same to oyo. Now, i am continuously calling oyo, registered complaint in oyo customer service, still no action has been taken in last 3 days. Forget about actions, oyo is not even ready to give it a thought and they are just ignoring my calls on their customer care number. I want a resolution...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — tour package kerala

 PawanKumarGarg3 on Apr 17, 2018
Dear sir,
I booked a tour package through your oyo agent ms rchhi verma and paid rs. 5000.00 as advance on dt. 15 apr. 2018 for booking confirmation and she replied that your booking on hold / package id: pkg-iowj2834
From: ruchi verma on sun, 15 apr 2018 20:18:08 but next day when i confirmed the co. Replied that your booking is to be cancelled without any resion. A massage received from the co. Is attached here for your information. This is not good sign for your co. To transfer-inb oravel stays private limited
[protected]igadimwqx5 transfer to 326 dt. 15 apr. 2018
Complaint comments  Read comments Complaint category Travel Agents

Oyo — oyo cheated me

 SASubhan on Apr 15, 2018
I booked himachal holiday package with 2 adult and 3 kids and paid the amount and got the confirmation voucher but at the stay in manali i have paid 3600 extra because from ur side u have booked for 3 persons only by contacting oyo some of ur person inform that mistake is from ur side so i have paid to hotel and oyo will refund the money so i am waiting for my refund till date i did not get any confirmation i sent so many mails but no response kindly refund my amount....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Oyo Rooms — I am complaining about the staff rude behaviour

 shankarsuriya on Apr 14, 2018
Respected sir,
We booked a room in new delhi hotel sun international a room with triple occupancy. We are a family. And we are from chennai.
Complaint
1. No lock in bathroom i have a proof with photos
2. Staff behaviour rude and worst
3. They asked my mobile number from which i booked to checkout and a otp from my mobile number. After few minutes the staff gave 5 rating for their hotel. Is this the way you give star rating to your hotels?? Only i have the rights to give the star rating of the hotel not the staffs. Really i am so disappointed with the hotel staffs...
Complaint comments  Read comments [1]Complaint category Other

Oyo — misbehavior

 Himan Kulshrestha on Apr 13, 2018
I booked a property named tanish residency in dwarka sector 12 for my clients and taken proper permissions thrice from the property. Receptionist neha and rajesh were the ones who committed that they will allow us to decorate the room and i made this commitment to our client who was about to visit.
But at the point of check in. When we had to do decorations, they misbehaved with our decorator, rudely made him leave the property and ask me to cancel the booking.
Is this the way to deal?...
Complaint comments  Read comments Complaint category House, Apartment Rental

Oyo Rooms — complaint of services

 MY HAPPY VACATION on Apr 11, 2018
I run a travel co.in bhopal and i do business with oyo also. But from last month i am very very much dissatisfied with the servies of oyo. Oyos local coordinator mr vivek sharma is not taking things seriously after explaining him so many times. Because of him and oyo my goodwill has been diluted a lot in the eyes of my guests. And this time i will not spare him. I will take a strict action against him and oyo....
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — problem when check in with local id

 bhargav khatri on Apr 10, 2018
Dear sir/madam,

I am from ahmedabad gujarat and my id also from ahmedabad. And my partner's (Ladies) id from delhi ncr. I just book couple friendly and local room in delhi therefore they don't give us room. If their policy is no allow local id so why you filter show that kind of hotel?

Reply with positive response.

Thanx and regard,
Bhargav m. Khatri...
Complaint comments  Read comments Complaint category Security Services

Oyo Rooms — incorrect check out

 Mona N on Apr 10, 2018
Booking at 632 kalkaji mandir oyo for 9th-10th april 2018 by the name of khyati. I i checked in at 11:15am and checked out at 3:43pm but the app shows checked in even after 18 hours of check out and i am getting messages for breakfast experience on my phone. No confirmation of any check out. No text message or email as oyo usually does. Any illegal or incorrect activity may happen under my name....
Complaint comments  Read comments Complaint category House, Apartment Rental

Oyo Rooms — robbery in my room

 Nehal Noor on Apr 9, 2018
I was staying with oyo hotel in lonavala
Hotel royal darbar
Yesterday night robber came in the room while i was sleeping my 2 mobile phones atm card and cash is missing and whole room was messed it was a vry bad experience i had lodge a complaint and a fir report about this incident.
I want a claim or else i will continue mailing in many ways about this.
No one is helping against hotel.
I am sharing my review on every social sites against this.
I want my claim....
Complaint comments  Read comments [1]Complaint category Other

Oyo Rooms — double occupancy

 chawla_kiran on Apr 8, 2018
Dear sir

I am kiran chawla

I have one room booked with triple occupancy check in date was 07th april when we reached in hotel they have provided double occupancy room in the night when we told that one more person how will be adjusted the manger said sir we don't have extra bad you need to sleep on the floor this should be informed to us prior booking so that we could do some other arrangement. I paid extra 500 rs to add one more person my son & his wife with one kid slept on the floor. If they could not arrange triple occupancy so why they have charged the amount...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — charged on complimentary breakfast

 sai1995kiran on Apr 8, 2018
I have booked room in oyo at abids. It was shown that the breakfast is complimentary at the time of booking but i was charged even for the complimentary breakfast. This is cheating and if oyo doesn't take action thinking this i will never again prefer oyo.
Booking id : yzmt1023
The service of the receptionist is worst. I have never seen such kind of worst service ever. The hotel management is more concerned about looting money rather than customer satisfaction. I will never prefer that hotel again nor i will suggest it to anyone....
Complaint comments  Read comments Complaint category Unauthorized charges

Oyo Rooms — dirty rooms in shree mandira guest house near west gate,puri

 Lingaraj Patnaik on Apr 7, 2018
We 2 adults booked in Shree Mandira Guest House for 1st and 2nd April.in the name of Lingaraj Patnaik .Feel sad to tell that such a spacious beautiful room walkable to Jagannath Temple but they kept the room so badly.Dirty used bed sheets and pillow cover, pillows are full of dirt, full smelling.room is dirty full of dirt and hairs here and there.bath room is also dirty, water tap is leaking continuously, corridor is so nasty used bed sheets thrown here a d there for two days, bad smell of dustbins.Most important is the entrance.One who entered in to the guest house 1st impression is Clea lines...
Complaint comments  Read comments Complaint category Other

Oyo Rooms — unethical behaviour of staff, poor service standards

 akhilesh1984 on Apr 6, 2018
This is for oyo 10851 metro view lucknow.
Very poor service standards, there is on one who actually cares for customers..
Basic works are not done after repeated reminders...
Reception is even worse. Pathetic food and breakfast service.. Staff eats along with you on table. There was no service for room cleaning either...
Highly disappointed with this property......
Complaint comments  Read comments Complaint category Other

Oyo Rooms — miss behave and miss guide by hotel

 कुंवर आदित्य सिंह चौहान on Apr 5, 2018
I have booked oyo hotel in shimla, himachal pardesh. But hotel owner misguide me and give me wrong information regarding hotel area and route. They provided me a guide, but he misguided me, due to the misguidance of that, we got an accident from our car due to which we have been deceived there and the hotels did not help us. And this hotel is a very dirty place, people are misguided in. We have paid 60, 000 rupees for this....
Complaint comments  Read comments Complaint category Other

Oyo Rooms — regarding hotel privacy and review

 Nitin1110 on Apr 3, 2018
Today i booked room in hotel sky view. First they comment they have a parking but when i visited there they gave useless parking even when in parking they hitted my car from front. When i register complaint oyo not take any action. Hotel sky view has not privacy. Rishabh over there said one otp came please tell its for only verify but he gave reviews own....
Complaint comments  Read comments Complaint category Airlines

Oyo Rooms — refund policies not good

 Nautiyal Jai on Apr 3, 2018
I have booked three rooms in oyo 28/3/2018
But after half an hour I cancelled room because I have some urgent work
Without check in I cancelled room
But oyo not refund my money 1539 was done by online payment by me.
Oyo told me that is our policy
Which kind of policy oyo have.
I can't understand 1539 Ra oyo keep and doesn't refund me anything.
This is ridiculous policy make by oyo rooms .
Please take necessary action this 1539 rs is my hardworking income but oyo can't understand because he have some great policies.....
Complaint comments  Read comments Complaint category Unauthorized charges

Oyo Rooms — oyo rooms in digha west bengal

 sthakurin on Apr 3, 2018
Hi,

I had booked OYO 7555 Live Hotel Digha by paying rs.3888 via net banking.

But after successful payment (debit from my bank) i did not receive the booking confirmation. I then contacted the OYO customer care, who informed that there was no such payment received. The customer care official suggested that they can do the booking of OYO 7555 Live Hotel Digha from their end. I was asked to pay Rs.4132, which was done for the reservation. After the payment was made the booking was confirmed vide Booking ID: FGNH8376. After a while due to shortage of rooms the booking...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

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