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OYO Rooms Complaints & Reviews

www.oyorooms.com

3.7

Updated: Apr 11, 2025

Complaints 6595

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Forced to pay again at hotel

Oyo rooms is charging extra money

My payment on Google pay was successful but on oyo it is failed

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refund not received for the booking

escalations and refund

money deducted but booking not done

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Even after paying online for the booking the hotel manager asked me for more money.

Hotel charged extra amount

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Oyo rooms is charging extra money

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Oyo Rooms Refund not received for the booking

OYO Rooms reviews & complaints(6595)

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Address: 2941 Ember Dr Decatur GA

Website: There is a camera that records interactions and it states at 10:30pm

Hi,

I wanted to bring up a couple of issues I’ve experienced during my stay at your OYO motel in Decatur, GA (I-20 E).

First, when I asked the front desk for a roll of tissue, I was told I couldn’t have one because I had already been given one for the day. That’s simply not true—I hadn’t requested or received tissue in the last 24 hours. The way this was handled felt dismissive and unfair.
br...

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Address: b 803 the majestic althan

Oyo is a fraud company.
they are on advance payment after then there are no rooms and no responsible answer.
no one believe on service on Oyo rooms.
it's are cheater, ,

OYO Rooms customer support has been notified about the posted complaint.

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Address: OYO

Website: OYOROOMS.COM

Where is the good news . no refund received. please reply to my email i will give more details.following up for more than 30 days

Please reply by email OYO ASKED TO CANCEL THE BOOKING AND NOW FOR GIVING REFUND. WHY MULTIPLE TIMES FOLLOWING UP WHAT YOU ARE DOING OYO I DO NOT UNDERSTAND.
IM SENDING MESSAGES AND CALLS AND NO ONE IS BOTHERED AT OYO TO GIVE ME REFUND

Till now refund not received as i updated...

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Website: www.oyorooms.com

I had booked two rooms on OYO with booking number WFNN1275 and WIUV4040 (check in date 25 December 2025) relaying on photos uploaded on OYO, however, the actual rooms were very bad in condition. I called customer support to complain about it and I was told that the booking will be cancelled, and I will get full refund. Relaying on customer support assurance, I didn't stay at OYO and I stayed in different hotel. Now, OYO is refusing to refund...

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Address: Plot No.1 Vigyan Nagar Ranthambhore Road Sawai Madhopur

I have hotel by the name hotel maharaja palace in sawai madhopur rajasthan. I do buisness with oyo rooms before 7 years. After 1 year I cancled the deal. Oyo rooms have no any issue with me or not any payment pending issue with me also.
But I told oyo rooms on call and mail for my all noc and delisting from all other ota's. But they didn't responed me for all issues. Please help me to get noc from oyo rooms for my property...

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Address: Meerut

I am writing to file a formal complaint against OYO for their failure to process a refund for a booking where the service was not rendered. Despite paying in advance, my room at OYO Flagship Hotel Park View 1 was unavailable upon arrival. This caused significant inconvenience and distress.

Booking Details:

Booking ID: IQ6K8369
Hotel: OYO Flagship Hotel Park View 1
Check-in Date: 10 Jul
Checkout...

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Address: Chennai

Booking ID:VQ9Q4371
Check in : 17-Jun-24
Check out: 21-Jun-24
Hotel: Palette - Hotel chennai le palace
I stayed in Hotel Chennai Le Palace from 17-Jun-24 to 21-Jun-24,
Hotel not provided GST invoice since it was booked through OYO. I was asking GST invoice for my stay from OYO since last month and I was not provided the same. Kindly do the same.
Invoice Address to be in
GSTIN : 33AAFCA6421P1ZKbr...

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Address: ujjain

On date 14/05/2024 i have booked a room at hotel shree poornagiri 201 bhagatsingh marg, jaisingh pura near mahakal lok opp mahakal temple ujjain madhya pradesh.when i visited at hotel they had denied my booking so i had to stay in another hotel. simplepay channel asking me to pay 802 rupees for booking amount that I did not use the service. kindly take an appropriate action....

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Address: D-1/258 sultanpuri delhi

Name - pankaj kumar
booking id - ILM93199
phone num - [protected]
sir aj maine 12 may 2024 ko OYO k hotel mai booking karwai jo ki Super OYO flagship SK Residency Rohini near rithala metro station mai tha maine 12 pm par cheakin kra lakin jo muje room mila uss m na to AC chl raha tha na proper TV phir maine recipition par bola to unhone muje bola kii apka basic room ki booking hai to usme AC nhi chalaga phir muj sa...

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Address: Surajkund road

I booked oyo room for two days for our guests and made payment of 2048 online at the time of booking and remaning will be once i reached in hotel.

When i reached hotel i see lots of water leakages and ceiling in all 5 rooms and immediately i denied to stay such kind of room. But manager said itne me to inta hi milega.

When i talked about refund, he said talk to oyo, when i talk to oyo, they said refund is not...

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Address: [email protected]

Website: Oyorooms.com

This is my booking ID D0HC3999
I have been book in the name of Vijay.
I book the room for family stay from 21st to 24th check out.
I made a payment through online what about the charges has been showed in the oyo app.
But when I was about to checking IPS to issue that they are charging extra they ask me to pay additional charges.
Beshak paddy it will be 1800 so we have to pay 1800 rupees into four times....

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Address: I-503, Trillium, Magarpatta City Hadapsar Pune 411013

I am writing to address an issue regarding my recent booking with Oyo rooms. My booking ID is VCXZ564. I had made the booking over the phone with Oyo Customer Service and made the full payment through Gpay, as suggested by the customer service representative.

However, despite the payment being debited from my account (Gpay Transaction ID[protected], Amount – Rs. 4022), it was not reflected in the hotel's account. As a...

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We booked a hotel on 2nd dec at kolkata in Devs guest house, salt lake sector 1. When we went there hotel and room was not available at the location. We called the manager and found that there was no room available. When we called the oyo customer care they cancelled the order and they will process the refundbut still not there was no record of refund and till today the refiund wasnt received. Please help us take action against this oyo fraud....

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I'd booked a hotel for 5 dec 2023 to 9 dec 2023 at noida, but when I reached the premises, the manager told that there is no such booking and I was asked to find another hotel. The OYO customer care assisted me and told that our contract with hotel ended and not updated on oyo app so will initial a full refund and assured that this amount will be refunded within 7-14 days. I also have a written confirmation from them via their twitter ID....

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I have made additional payment of 700 at oyo reception in front of cctv.
They receptionist mentioned that they do not see booking id at their end and can't let me check in. This went onn for like 10 mins and then I was asked to pay. I was scanning a QR named as oyo at property but then, they forced me to scan another qr on a paper.
Before paying them I asked them to write on a paper to give me proof that they do not see a...

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I had booked a room at Hotel Savasi Puri for one day from 6th March to 7th March 2024.
1.Reached there at about 3.30 PM on 6th march.
2.It was the most shabby hotel with dirty bathroom near reception,
3.The person had to be called by phone as there was no body in reception.
4.He told me to first see the room before check in as the cost of my booking was much higher then his offer rates.
Went to the room,...

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I booked oyo room and paid ₹4, 573 through google pay but the payment was pending/ cancelled and I was told to pay again. Hence I paid ₹4, 573 twice....

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I booked a room in oyo hotel london street on 2nd march through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 700₹ apart from 500₹ which I paid while booking, so total bill was summed up to 1200. They also refused...

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I have done a booking Through the customer care number. And I got the room finalized. And when it comes to the amount the executor told me that it is INR 858. then i got this email Which I've attached below.
Then I saw an Additional INR 42 off on the booking and I decided to pay the full amount. which is INR 816(Below I have attached the payment proof)
Then I got a Confirmation mail in which it was mentioned that I still have...

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4 payments were done to oyo rooms from different google pay accounts
All were done on date -12/12/2019
Till date refund is not yet initiated...

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