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3.8
Last updated Aug 19, 2022
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OYO Rooms reviews & complaints(5580)

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S
Sk Ayub Alli
Aug 19, 2022
Aug 19, 2022
This thread was updated on Aug 19, 2022
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I am not able to delete or edit a review that I have given to a particular hotel through oyo app. please provide me steps to do the same in the app.
Read full review and 1 responses
OYO Rooms customer support has been notified about the posted complaint.
Hi Ayub, we would like to inform you that you can't delete the review once posted. Do let us know in case of any further assistance.~Team Oyo
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    Mihir625
    Aug 19, 2022
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    Oyo Rooms — Oyo Rooms Making fraud payment by leaking booking information

    Dear sir/madam,

    This is to inform you that i booked hotel (booking id: ZMVZ8646) through OYO app on 16.08.2022 with partial payment amount INR 1871 (refer screen shot).

    On 18.08.2022, before check in, i received a call from hotel Management (mobile no: [protected]).He informed me that you have to pay remaining amount to confirm booking. Please be note that person have all information like partial payment detail...
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    Pranava Swaroop Malyala
    Aug 19, 2022
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    Oyo Rooms — Property manager denied my booking and Refund not received till now(2Months)

    My Name is Pranav Swaroop and I made a online Booking from "agoda" of Classic Double or Twin Room type in ÖYO 3066 D2 Holiday Inn." at Puri on 22-June-2022 to 24-June-2022.
    I was denied to check-in by Property Manager in the hotel stating online payments are not acceptable contact OYO Customer care.
    I called them in the number given by PM (+91-[protected]).
    They said sorry and they regret for the inconvenience caused...
    +1 photos
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    D
    Deepak3839
    Aug 18, 2022
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    Oyo Rooms — Oyo Refund payment

    I booked a room using oyo app my booking id S2BU5234 I paid 399 as advance for booking room when I reach booked hotel they denied to take my booking by saying they are no tied up with oyo that's why I cancal my booking and try to connect with oyo helpline number but they didn't listen my problem and not refunding my money back please help...
    +1 photos
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    vijendrajangid
    Aug 18, 2022
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    Oyo Rooms — Incompetent services and fraudulent hotel booking

    My name is Vijendra Jangid. I booked a classic bedroom in Oyo 79906 with booking id C17B1527 on 14th August, 2022.
    Oyo consultant agreed to book the room at price of Rs.1295. I was asked to pay Rs.162 to confirm the booking at the same price. Remaining amount to be paid was supposed to be paid at the hotel when we reached there. But when we reached the hotel, me and my family were not treated with care and we were not provided safe...
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    J
    Jestin sm
    Aug 18, 2022
    Aug 18, 2022
    This thread was updated on Aug 18, 2022
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    Oyo Rooms — Double payment: booking time(through Gpay) and cash at hotel

    I book rooms in oyo as by online and that online booking time I get a Gpay link to pay the payment amount.I done the payment and booked scuessfully.
    On the check in time the hotel receptionist ask me the booking id and verified.
    On the check out time they ask me to pay amount, they recieve message as cash at hotel.
    Double payment, how this happens.
    Both the booking id's are same...
    +5 photos
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    A
    Amogh07
    Aug 18, 2022
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    Oyo Rooms — Refund not received, no reply from company

    Its been more than 1 month and still haven't recieved my refund against booking ID QWUG6857 .
    No email or call are answering regarding this.

    I booked hotel and was denied checkin as i paid through oyo, upon waiting for more than 2 hours on road i was promised refund which i still havent recieved.

    Attaching email snap from oyo, with booking id.
    Kindly look into this and help....
    +1 photos
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    Yash787898
    Aug 18, 2022
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    Oyo Rooms — Refund not received for the booking I'd A1LS7611 and Oyo customer care making foll on call and keeping on wait for 15 minutes

    Oyo Rooms — refund not received for the booking I'd A1LS7611. I made a booking from Oyo rooms and mistakenly entered the wrong day. So I cancelled it and Oyo team sent a message that the refund will be recieved in 7-14 days. But these people are untrustworthy and their customer care sends fake details that refund has been initiated and fool you that it's the bank's fault. I want my money back, Plain and simple. Don't pay on the Oyo app...
    +2 photos
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    A
    Abhishek14141
    from Haldwani, Uttarakhand
    Aug 18, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    OYO — Regarding refund for my booking Id H3LQ2897

    I visited the property on 14/08/22 when I was denied checkin due to power issue they were facing then after I left the place and waited for my refund but I got on 60 rupees as my refund amount which should be around 626 since this is not due to my fault I need i complete refund regarding my booking.
    My booking I'd is H3LQ2897...
    +1 photos
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    Pilla Chaitanya
    Aug 18, 2022
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    OYO — Looting the customers money & not refund the money

    Made online payment for room booking
    through oyo app after going to hotel for check in, hotel receptionist demanded extra money 1600 and rejected the room and made us to cancel the room now after cancelling the hotel room Oyo is not refunding the amount that has to be refunded to my account...
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    S
    Sanjay Kumar Sandha
    Aug 17, 2022
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    Oyo Rooms — Oyo charged without check-in

    Charged without check-in booking id BHEU1428 and Oyo customer executive play hide and seek after several times called @oyorooms @riteshagar @jagograhakjago @consaff @PiyushGoyal...
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    nik712
    Aug 17, 2022
    Aug 17, 2022
    This thread was updated on Aug 17, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Oyo Rooms — Refund of My OYO room Booking of Hotel White House mahabaleshwar

    I visited Mahabalsehwar, Maharashtra on 15th Augest 2022 for this i booked the OYO rooms (The White House Hotel) on 14th Augest 2022 with booking Id E22E6579 and i Paid them Rs. 1293 through Paytm UPI online with transaction id [protected] on 14th Augest 2022, 08.22 am but when i reach to the hotel the hotel was closed and i enquired with neighbor hotel they told me that the hotel white house is closed since 3 months ago. after this i contacted...
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    Akshayranka
    from Chennai, Tamil Nadu
    Aug 17, 2022
    Aug 17, 2022
    This thread was updated on Aug 17, 2022
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    We booked a hotel room for 13th aug to 15aug 2022 via oyo in Pondicherry and we were told it was a service guarantee property. We also paid full amount in advance (Rs. 4022/-). When we arrived at the hotel we were told the room is allotted to someone else, and we were left with no rooms at late night. We were forced to search for other rooms but we didn’t got any . We had to return from Pondicherry and were mentally harassed as we had to spend the night in station. We require your assistance to get our problems notified and get our problems resolved with compensation for the mental harassment from both oyo rooms and the Hotel Gnana SRM Residency Pondicherry. Please find attached screenshot for booking confirmation from oyo and screenshot of payment sent.
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    OYO Rooms customer support has been notified about the posted complaint.
    Hi, we regret the inconvenience caused to you. OYO aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better. ~Team Oyo
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      V
      Va182796
      Aug 17, 2022
      Aug 18, 2022
      This thread was updated on Aug 18, 2022
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      Oyo Rooms — Refund not received till now

      Worst customer support the company has. I made a booking for a hotel in ranchi on 8th August but then as the hotel was not good I cancelled my booking and till now my money is not refunded. Booking id is RGWL8061 . I have been continuously calling the customer service but I am not able to connect. The customer service is pathetic that the call never land to a real peraon to talk and gets disconnected automatically....
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      Akrati Bhardwaj
      Aug 17, 2022
      Aug 18, 2022
      This thread was updated on Aug 18, 2022
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      OYO — Refund not received after 15 days

      Hi it ahs been more than 15 days since my refund was processed, when I booked the hotel there was clear availablity of room shown in app on reaching the hotel at approximately 10 pm the hotel owner said that rooms are all booked and they cannot accommodate us . After talking tto customer care we agreed on settling for another hotel but the hotel was in a very bad condition and slum area where we refused to stay and asked for a refund and...
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      AdityaJha1207
      Aug 16, 2022
      Aug 18, 2022
      This thread was updated on Aug 18, 2022
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      Oyorooms — Refund not being processed

      Https://mobile.twitter.com/AdityaJha1207/status/[protected]

      A pathetic experience with customer service team of @oyorooms as well. Still waiting for someone from customer service team to not put my call on hold and atleast give me a reason as to why there is a delay in refund processing. Worst experience @oyorooms

      I made a booking with @oyorooms on 24th July with Booking if WLAF8429.Just 2 hours before...
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      J
      Jaan Saikia
      from Guwahati, Assam
      Aug 16, 2022
      Aug 18, 2022
      This thread was updated on Aug 18, 2022
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      Oyo Rooms — Refund not received from OYO after rooms were denied in the last moment.

      I booked two rooms with OYO from the 6th of August to the 8th of August for which I paid 1306 as advance. Booking was done by me Debasish Ranjan Saikia, booking ID Q44P4834. When I reached the property on the 6th they denied to give us rooms saying they are already fully booked. When we already had bookings how can a hotel get fully booked. What's the use of booking then ? After that we had to book offline hotel which was way out of our budget....
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      YadavKuldeep1089
      Aug 16, 2022
      Aug 18, 2022
      This thread was updated on Aug 18, 2022
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      Oyo Rooms — Prepayment denied by hotel

      I booked room using booking.com for 13-14 Aug 2022 at Wayanad Keral. At the time of check out hotel denied for the prepayment which I made and asked for full payment. I called the number which is shared in my booking that is Oyo customer care number and they also denied they didn’t receive payment from booking.com. I followed multiple time call I didn’t get any help. I paid full amount to hotel. Oyo and Booking.com cheating and looting...
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      penzom
      Aug 16, 2022
      Aug 18, 2022
      This thread was updated on Aug 18, 2022
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      Oyo Rooms — Horrible customer service and refund related issue

      I had booked two hotels on the 9th of August 2022 and had cancelled it the same day due to some issue. The customer care service even told me that my refund has been registered but it’s already 16th of August today and still there’s no sign of my money. I’ve called the customer service several times but all they say is they’ll be transferring the call somewhere else and just cut it. I’m just tired of this. I want my money back.br...
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      Jagan kumar sahoo
      from Talcher, Odisha
      Aug 16, 2022
      Aug 17, 2022
      This thread was updated on Aug 17, 2022
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      Oyo Rooms — I'm complaining about my refund still not received even after 20 days from oyorooms.

      HI, Myself jagan Kumar sahoo and my booking I'd with Oyo is FNBD5755 .I booked a hotel on 24/07/2022 which is of 710 rupees through Oyo. But when I reached to hotel . hotel staff said for this room you have to pay extra 300 rupees, so i called Oyo customer care and the customer care executive said paid the extra 300 rupees and we will refund you the same extra amount you paid.so i paid .then now after 17 days i still not received my refund...
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      Recent comments about OYO Rooms services

      They did not do anything

      Kindly refrain from taking oyo services
      TK
      tkansal98
      Do you take 1 month time to give gst invoices??? What kind of company are you oyo, just sell your stakes to any road side vendor even he could run it well more than you.
      VI
      Vihans
      Hi Ayub, we would like to inform you that you can't delete the review once posted. Do let us know in case of any further assistance.~Team Oyo
      Oyo Rooms Customer Care
      Hello,



      I have provided a screenshot with my booking details which you can find attached to my original complaint.



      Thanks,

      Alex
      AB
      abriggs91

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