OYO Rooms Complaints & Reviews

I am filing this complaint against OYO Rooms for deficiency of service related to my stay at Hotel O Jawahar Marg (Formerly Hotel Virat), located at Plot No. 5/6, Nihalpura, Jawahar Marg, Near Rajwada, Near Gauri Devi Nursing Home, 452001, Indore, India.

Booking ID: UMPZ1817
Check-in Date: 28 December 2025

I checked in late in the evening along with my family. Due to the late hour and exhaustion, we had...

Booking ID: W2W01543
Ticket ID: [protected]

Booked an OYO for a 6 night stay, called the property to confirm the stay, property tells no non-smoking rooms available, guest policy on website says smoking is prohibited in the rooms.

Cancelled the booking since OYO cannot provide a room that adheres to their guest policy (of smoking being prohibited in the rooms). Was offered no refund since cancellation was...

I booked online with oyorooms.com for a hotel for 2 days on 11/15/2025 when I went to check in the hotel told me they have been booked up for 3 days and weren't taking any bookings that they don't know why oyorooms would allow someone to book when they're fully booked the owner even told me that he would Waive the cancelation fee for me. I spoke to oyoo customer service they promised me that they would issue an expedite refund the same day...

Dear OYO Team,

I am writing to express my complete outrage and disgust over my recent stay at your listed property Palette Heritage Scindia Ghat, Varanasi (Booking ID: P3RR2014) — an experience so vile and distressing that I’m shocked OYO dares associate its name with such a place.

What was marketed as a professional, comfortable hotel turned out to be a filthy, unhygienic, and grossly misrepresented...

Hi,

I wanted to bring up a couple of issues I’ve experienced during my stay at your OYO motel in Decatur, GA (I-20 E).

First, when I asked the front desk for a roll of tissue, I was told I couldn’t have one because I had already been given one for the day. That’s simply not true—I hadn’t requested or received tissue in the last 24 hours. The way this was handled felt dismissive and unfair.
br...

Dear Sir/Madam,

Super Collection O Rajapur Circuit House, Prayagraj
Booking ID:[protected]
Check-in: Feb 21, 2025
Check-out: Feb 22, 2025
Room(s): 3 Classic Rooms
Guest(s): 7 adults

On our arrival around 6.30pm we were initially informed by the Hotel Manager that they did not have our booking on their system. Anyway, eventually he traced our booking under different reference...

Oyo is a fraud company.
they are on advance payment after then there are no rooms and no responsible answer.
no one believe on service on Oyo rooms.
it's are cheater, ,

Where is the good news . no refund received. please reply to my email i will give more details.following up for more than 30 days

Please reply by email OYO ASKED TO CANCEL THE BOOKING AND NOW FOR GIVING REFUND. WHY MULTIPLE TIMES FOLLOWING UP WHAT YOU ARE DOING OYO I DO NOT UNDERSTAND.
IM SENDING MESSAGES AND CALLS AND NO ONE IS BOTHERED AT OYO TO GIVE ME REFUND

Till now refund not received as i updated bank details OF Bank
how many days i have to keep waiting

Please expedite and i have given bank details of Central Bank of India

Please reply by email.

Regards

Raghuram
------ Forwarded Message ------
From [protected]@oyosupport.com
To [protected]@gmail.com
Date 11/25/2024 12:58:31 PM
Subject Re: Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource Type: Booking |
Hey there!
Good news! We've resolved your concern regarding Check In Issue:property block and close.
Customers are in the ❤️ of everything we do and as per our telephonic conversation, your booking is already cancelled. We have initiated the refund of INR.11771 which will reflect in your same source of payment within the next 7 to 14 working days.

Lastly, we have a have a teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think.

Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.

We look forward to welcoming you to our comfy, sanitised abode soon 🤗🏨

Stay peachy, stay safe!

------ Original Message ------
From "Gansai Raghu"
To "[protected]@oyosupport.com"
Date 11/25/2024 12:23:40 PM
Subject Re: Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource Type: Booking |

Oyo only asked to cancel we Cancelled

Expecting full refund she promises the same

+[protected] she promises full refund
She only asked to cancel

Sent from Outlook for Android
From:[protected]@oyosupport.com
Sent: Monday, November 25, 2024 11:54:30 AM
To:[protected]@gmail.com
Subject: Re: Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource Type: Booking

Hey there!

Hope you're keeping well.

This is regarding Check In Issue:Tie up/Recon Issue concern you raised on (date).

We called but couldn't reach you. Please share an alternate number so we can get in touch ASAP and ensure a timely resolution. You can always select the 'Need Help' on the OYO app to resolve escalations and claim refunds. It also helps you to modify bookings and know more about our hotel policies.

We look forward to welcoming you to our comfy, sanitised abode soon 🤗🏨

Stay peachy, stay safe!

I had booked two rooms on OYO with booking number WFNN1275 and WIUV4040 (check in date 25 December 2025) relaying on photos uploaded on OYO, however, the actual rooms were very bad in condition. I called customer support to complain about it and I was told that the booking will be cancelled, and I will get full refund. Relaying on customer support assurance, I didn't stay at OYO and I stayed in different hotel. Now, OYO is refusing to refund...

I have paid rs.946 through online payment Cred Pay to oyo app on 27 Nov 2024 to book hotel in Noida. My money got deducted but booking not confirmed by oyo app. Therefore I made successful booking from CredPay I want my money back which was deducted from CredPay.

I have called customer care of oyo today and talked about the issue to the lady picked up the call and she transferred the call to her senior, the person to whom call was transferred and didnt resolved

This behavior is not at all accepted and i want my money back. Oyo customer care is worst...
booking not confirmed but amount is deducted.
booking not confirmed but amount is deducted.
booking not confirmed but amount is deducted.
I have only the screenshot so I share the photo you can see the photo.

I have hotel by the name hotel maharaja palace in sawai madhopur rajasthan. I do buisness with oyo rooms before 7 years. After 1 year I cancled the deal. Oyo rooms have no any issue with me or not any payment pending issue with me also.
But I told oyo rooms on call and mail for my all noc and delisting from all other ota's. But they didn't responed me for all issues. Please help me to get noc from oyo rooms for my property...

On September 08 2024 i booked a room in chennai called Oyo Super Townhouse Royapettah near US consulate. The amount was paid to the hotel and because of the untidiness and comfort of the bed i have immediately checked out if the room. I checked in by 2 pm in the noon and checked out by 2 15 pm. Informed customer care of Oyo and they promised and send us mails for confirmation that will get my refund within 7-14 working days. Its been a month today till I didn’t recieved my money and i am keep on calling this customer care daily and spoke to senior executives all they did was promised us to provide our refund money back and such a bad experience i never had from any other customer services. All they said was lies and fake promises and lost our time in this blunders. Never going to choose oyo again and still our refund is in pending list.

I am writing to file a formal complaint against OYO for their failure to process a refund for a booking where the service was not rendered. Despite paying in advance, my room at OYO Flagship Hotel Park View 1 was unavailable upon arrival. This caused significant inconvenience and distress.

Booking Details:

Booking ID: IQ6K8369
Hotel: OYO Flagship Hotel Park View 1
Check-in Date: 10 Jul
Checkout Date: 11 Jul
Number of Rooms: 1 Classic Room
Issue:

I arrived at the hotel to find my reserved room was not available.
Despite multiple attempts to resolve this through OYO’s customer support, the issue was not addressed.
OYO has denied my refund request, citing their policy, even though the service was not provided.
Evidence:

I have attached relevant documentation, including booking confirmation, email correspondence with OYO, and evidence of the service issue.
Request: I seek your assistance in obtaining a full refund for the booking and appropriate compensation for the inconvenience caused. OYO’s failure to provide the paid service and their refusal to issue a refund necessitate your intervention.

Thank you for your prompt attention to this matter.

Sincerely,

MD AARIF
Mobile Number: +91 [protected]
Email: [protected]@gmail.com

I tried to book an hotel in Hyderabad for the duration 14th Aug 2024 to 18th Aug 2024. I paid the amount via credit card of 6727 rupees. My money got deducted from my account but in Oyo mobile app it shows some error occurred please try again the payment. It's very irritating that my money got debited but booking didn't happen. Even the money was not returned back. When I checked with my bank it said the money was settled by merchant, so check with them for refund. Now I am stuck between bank and Oyo. There is no response from Oyo against my complaint through email. Atleast provide a way to raise a complaint for this. Do resolve it asap or else I have to raise a complaint in consumer court for it.

Booking ID:VQ9Q4371
Check in : 17-Jun-24
Check out: 21-Jun-24
Hotel: Palette - Hotel chennai le palace
I stayed in Hotel Chennai Le Palace from 17-Jun-24 to 21-Jun-24,
Hotel not provided GST invoice since it was booked through OYO. I was asking GST invoice for my stay from OYO since last month and I was not provided the same. Kindly do the same.
Invoice Address to be in
GSTIN : 33AAFCA6421P1ZK
Company: ZF Commercial Vehicle Systems C/o Manivannan C
Plot no: 3, South Phase, Third Main Road, Ambattur Industrial estate, Tiruvallur, Chennai

On date 14/05/2024 i have booked a room at hotel shree poornagiri 201 bhagatsingh marg, jaisingh pura near mahakal lok opp mahakal temple ujjain madhya pradesh.when i visited at hotel they had denied my booking so i had to stay in another hotel. simplepay channel asking me to pay 802 rupees for booking amount that I did not use the service. kindly take an appropriate action.

Name - pankaj kumar
booking id - ILM93199
phone num - [protected]
sir aj maine 12 may 2024 ko OYO k hotel mai booking karwai jo ki Super OYO flagship SK Residency Rohini near rithala metro station mai tha maine 12 pm par cheakin kra lakin jo muje room mila uss m na to AC chl raha tha na proper TV phir maine recipition par bola to unhone muje bola kii apka basic room ki booking hai to usme AC nhi chalaga phir muj sa 150 ka extra amount manga gaya maine payment kiya 150 ka kyuki muje room ki need thi iss bich maine oyo k customer ko 3 bar call kiya but koi be update nhi mili propety manager sa bt huai lakin unhone koi be update nhi kri na he resolution kra phir muje 2nd room diya gaya 150 rupess ka amount krne k bad uss m be gate ka lock tk khrab tha na TV ch l raha tha na washroom clean tha or room be match nhi ho rha tha 3 baje jab muje koi be update nhi mili to maine exit kr diya kyuki m kaffi fresstate ho chuka tha oyo walo saa itne gandi propety thi pucho mt maine apko kuch image provide kri h muje mere 619 ka amount muje refund chaiye or 150 rupess ka be refund chaiye
thank you

I booked oyo room for two days for our guests and made payment of 2048 online at the time of booking and remaning will be once i reached in hotel.

When i reached hotel i see lots of water leakages and ceiling in all 5 rooms and immediately i denied to stay such kind of room. But manager said itne me to inta hi milega.

When i talked about refund, he said talk to oyo, when i talk to oyo, they said refund is not possible as you cancelled booking and you have to pay remining amount if you want to stay. they offer me different property whose condition was wrost.

I continuously followup their support team but they were not taking any responsibility.

This is my booking ID D0HC3999
I have been book in the name of Vijay.
I book the room for family stay from 21st to 24th check out.
I made a payment through online what about the charges has been showed in the oyo app.
But when I was about to checking IPS to issue that they are charging extra they ask me to pay additional charges.
Beshak paddy it will be 1800 so we have to pay 1800 rupees into four times....

I am writing to address an issue regarding my recent booking with Oyo rooms. My booking ID is VCXZ564. I had made the booking over the phone with Oyo Customer Service and made the full payment through Gpay, as suggested by the customer service representative.

However, despite the payment being debited from my account (Gpay Transaction ID[protected], Amount – Rs. 4022), it was not reflected in the hotel's account. As a result, the hotel requested that I make the payment at the reception. I immediately contacted your customer service and they confirmed that the payment had not been reflected at the hotel. They requested that I make the payment at the reception and assured me that they would refund the earlier transaction.

Following their instructions, I paid Rs. 4128 by UPI at the reception, which means I ended up paying twice for the single booking. I was expecting immediate action from Oyo to refund the extra payment, but unfortunately, there was no action taken until I followed up multiple times with your customer service.

After multiple follow-ups, I did receive a partial refund of Rs. 2783. However, I was expecting a full refund of Rs. 4022. I kindly request that you refund the remaining amount to me as soon as possible.

Thank you for your attention to this matter. I appreciate your prompt resolution of this issue.