OYO Rooms Complaints & Reviews

Address: Orchid Centre, 3rd Floor, Sector - 53, Golf Course Road, Gurgaon, Haryana, 122002

I am filing this complaint against OYO Rooms for deficiency of service related to my stay at Hotel O Jawahar Marg (Formerly Hotel Virat), located at Plot No. 5/6, Nihalpura, Jawahar Marg, Near Rajwada, Near Gauri Devi Nursing Home, 452001, Indore, India.

Booking ID: UMPZ1817
Check-in Date: 28 December 2025

I checked in late in the evening along with my family. Due to the late hour and exhaustion, we had no...

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Address: Kolkata

Booking ID: W2W01543
Ticket ID: [protected]

Booked an OYO for a 6 night stay, called the property to confirm the stay, property tells no non-smoking rooms available, guest policy on website says smoking is prohibited in the rooms.

Cancelled the booking since OYO cannot provide a room that adheres to their guest policy (of smoking being prohibited in the rooms). Was offered no refund since cancellation was...

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Website: oyorooms.com

I booked online with oyorooms.com for a hotel for 2 days on 11/15/2025 when I went to check in the hotel told me they have been booked up for 3 days and weren't taking any bookings that they don't know why oyorooms would allow someone to book when they're fully booked the owner even told me that he would Waive the cancelation fee for me. I spoke to oyoo customer service they promised me that they would issue an expedite refund the same day...

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Address: Palette Heritage Scindia Ghat, Varanasi, UP

Dear OYO Team,

I am writing to express my complete outrage and disgust over my recent stay at your listed property Palette Heritage Scindia Ghat, Varanasi (Booking ID: P3RR2014) — an experience so vile and distressing that I’m shocked OYO dares associate its name with such a place.

What was marketed as a professional, comfortable hotel turned out to be a filthy, unhygienic, and grossly misrepresented...

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Website: www.oyorooms.com

I had booked two rooms on OYO with booking number WFNN1275 and WIUV4040 (check in date 25 December 2025) relaying on photos uploaded on OYO, however, the actual rooms were very bad in condition. I called customer support to complain about it and I was told that the booking will be cancelled, and I will get full refund. Relaying on customer support assurance, I didn't stay at OYO and I stayed in different hotel. Now, OYO is refusing to refund...

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Address: Plot No.1 Vigyan Nagar Ranthambhore Road Sawai Madhopur

I have hotel by the name hotel maharaja palace in sawai madhopur rajasthan. I do buisness with oyo rooms before 7 years. After 1 year I cancled the deal. Oyo rooms have no any issue with me or not any payment pending issue with me also.
But I told oyo rooms on call and mail for my all noc and delisting from all other ota's. But they didn't responed me for all issues. Please help me to get noc from oyo rooms for my property...

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I booked a room in oyo hotel london street on 2nd march through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 700₹ apart from 500₹ which I paid while booking, so total bill was summed up to 1200. They also refused...

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Address: RAJAN NIVAS.KURUMPAKARA PO PATHANAPURAM

I had booked room through oyo website, referred from booking.com for Rs.1606 . Oyo booking Id is VHLL6466.This booking is cancelled through booking.com.Kindly refund the full amount...

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Website: OYORooms

I booked a room for the 7th August 2023 at the White Horse hotel in Ripon in the United Kingdom on the 24/04/2023 and paid for it by debit card on the 25/04/2023 according to my bank.

However I can no longer make that date and wish to cancel and receive a refund which according to their terms is quite possible given suitable notice.
I tried phoning them and when connected the automatic reply gave me a choice of 4 options...

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Today I was searching for oyo hotels for a ciry i will be soon visiting. While searching for it i created a booking by mistake for the default date set which is for today. It happened around 1 pm and i cancelled it too within 2-3 mins. Now while cancelling there is no option for booking made by mistake so i chose one kf the option from the list and wrote in the description that booking was made by mistake.
This happened because i had...

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Address: 3334 S Us Highway 77

What: Suspected Drug Traffic transaction
When: roughly around 3:50 PM on 4/1/2023
Where Oyo Hotel 3334 S Us Highway 77 Who: A gold colored sedan with a very loud bass system sped in and stopped in front of one of the rooms, a short Hispanic looking 20-30 year old male met the driver, something was exchanged with tight fists, the male looked around and appeared to be nervous looking to see if anyone was watching, the exchange...

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Website: www.oyorooms.com

Dear OYO team,
I reserved an OYO accommodation room on November 20 at "and the booking ID SWG79913

I paid 2274 rs amount twice for the same booking ID and, but unfortunately booking was not confirmed, therefore I canceled it.

My money was refunded, and it is showing in OYO rupees which is not good way, I need my money from the original source of the UPI payment method.

I called the Oyo...

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I made a booking through the OYO booking service number for 8/12/2022 vide booking id F91Q7402. After calling the reception and being told that I the rooms have been booked already and I wont be able to get one, i decided to cancel my booking for which i had already paid in full. I am trying to cancel my booking but the website shows that there is an error in fetching the details of my bookings and calling the customer care has been of no...

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I Booked a room and was denied check-in due to the property not being associated with oyo but oyo still accepting bookings for the same which is a scam. Secondly upon placing a cancel booking request due to denied check-in even then they manipulated my booking and then marked me checked in and check out. upon confrontation, they denied doing it totally, and upon request for a refund for a month to this day, I have not received ay refund.br...

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Address: HOtel Royal Keys, Bangalore

I am Sagar Kaushik, a Haryana resident who had just got an offer to join a prestigious IT company in Bengaluru. I booked a hotel online(Booking ID - J7ZJ8081) through the OYO app on 5th September 2022 for the duration of 8 September to 27 September 2022. I arrived on the 8th morning and my checkin time was 12 PM in Capital O 78555 Royal Keys, Bengaluru. One person whose phone number is [protected] started calling me and misrepresented himself...

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Address: Gurgaon, Haryana, India

Website: www.oyorooms.com

I had booked a room to stay for two days[protected] &[protected] in Bangalore via OYO Rooms on 11th of July by paying full amount of 945INR. On 12th morning when I reached first hotel, they called and said that the hotel has rejected my booking so they asked me if I'm okay to go to another hotel of the same price, I said okay and took a cab to another hotel, where again I was denied a room. I was there for a meeting at 2:00PM but until 12...

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I booked a room in hotel orient flagship 39712 on 1st oct through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 823₹ apart from 477 which I paid while booking, so total bill was summed up to 1300. They also refused...

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Address: Hyderabad

Hi I am Chaitanya from Hyderabad. I booked a room in Candolim Beach, Goa for 2 days from 2nd Oct 2022 to 4th Oct 2022 and paid the amount through online on 25th Sep 2022 and the booking was confirmed as D6280806. I planned a tour with my family and reached Goa with my family and kids on 2nd Oct 2022 at the location they shared me on the whats app. There is no property of Halcyon Comfort Inn at the surrondings. I really wonder for the location...

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I had stayed in OYO Flagship 11609 Hotel Ruby Grand at Hyderabad on an official work for 4 nights, booked through oyo as per booking id: QV2P8231.

The service apartment manager did not provide me with a tax invoice at the time of my check-out as he claimed that the tax invoice is to be provided by OYO. I talked to 9 OYO customer care personnel through the customer care number in their website. Each one of them redirected me...

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Have booked a hotel room from Oyo toll free number on 22 August 2022 and also paid the amount of 624 rs online but when i contacted the hotel reception, they said that they don't accept bookings from Oyo. I have called and asked for the refund the executive then said that your refund is in progress and will be refunded in next 7-10 days it's already almost 1 month and I haven't recieved my refund yet. Customer service is also very slow and...

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OYO Rooms Complaints & Reviews

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OYO Rooms reviews & complaints(6603)

Deficiency of Service by OYO Rooms Hotel Booking (Company-Operated Property), Poor Stay Experience and Denial of Refund

Adhere to refund policy but not guest policy

Complaints on refund

Disgusting experience at oyo property immediate refund required for booking id p3rr2014

Room condition was very bad OYO promised cancellation and refund but now refusing to refund

I want noc but they are not giving

Oyo rooms is charging extra money

Initiate Full Refund for Cancelled room

Impossible to contact in the UK to request a cancellation and refund

Regarding refund scam

Suspected Drug Trafficking

Refund of my booking amount on my original Mode of payment VIA UPI , after booking cancellation

Not being able to cancel my booking

Fraud and Unfair Business Practices and no refund

Online data breach and payment fraud of 15000 rupees

Refund not received for a booking cancelled by their hotel provider.

Denied checkin saying my booking is invalid

Worst Service - Fraud Booking

Non issuance of providing tax invoice

Refund on hold for almost a month

OYO Rooms Complaints & Reviews

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OYO Rooms reviews & complaints(6603)

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