OYO Rooms Customer Care
OYO Rooms Pvt. Ltd.
Customer satisfaction rating: 85%
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892
COMPLAINTS

OYO Rooms Customer Care

OYO Rooms Pvt. Ltd.

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Address
325, Spaze I Park, Tower B, Sohna Road, Gurgaon
NA
India - 122002

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
85%
Complaints
892
Pending
53
Resolved
748
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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OYO Rooms Complaints & Reviews

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Oyo Rooms — refund of 25000/-

 presannan on Jul 16, 2018
Inspite of our repeated reminders for the last one month you are not refunding me Rs. 25000/- wrongly sent to you against booking ID NXJI 2756. Your rep in Indore who promised to return not picking our phone. We have booked a hotel thru oyo of Rs, 2, 16, 500/- and as per your rep suggestion he himself cancelled the booking and done same booking. I was supposed to pay 6000/- only as advance but wrongly I transferred 25000/- I was not expecting this type of behaviour from OYO. Hope you will return my money. We are one of the biggest corporate in Indore.

Awaiting your reply....
Complaint comments  Read comments Complaint category Business & Finances

Oyo Rooms — not allowing me to delete my account or booking history

 Lily29lily30 on Jul 16, 2018
I dont want to use oyo account and it doesn't allow me to do . It doesnt allow me to delete my account or my history .. this is a privacy issue . I dont want to be associated with it .. pls delete my account . I tried multiple times to delete but was ignored .. this is a serious privacy issue and i want it resolved .. i dont want oyo to have all my details and i need to delete my account .....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Oyo Rooms — bad behavior of hotel the alarian residency

 Iamvur on Jul 16, 2018
I booked one room on 15th July 2018 in The Alarian Residency in sector38. I was supposed to reach there 12:00Pm but due to Oyo wrost customer service and hotel worst work I reached there at 2Pm, because the hotel is not updated on Google maps and that's why ola driver take me to a different location. Then I ask someone where is sector 38 and after confirmation I got to know I was 20 km far away from the hotel the directions are not updated on Oyo app too. Then after struggling and paying a good amount to ola and local auto I reached there in hotel. Then hotel refuse to provide me room. I got number...
Complaint comments  Read comments Complaint category House, Apartment Rental

Oyo Rooms — when I reached the hotel the hotel gate was locked and no one picking the call

 Devk552 on Jul 15, 2018
I was made booking in haridwar . I was travelling from Delhi to haridwar after a long travel just reach to city guest house your hotel and gate was locked and no one picking the call i An standing at hotel gate and looking for A help after so many call no one responds then I was looking for next hotel and at haridwar it's very hard to get a hotel in haridwar . That time I face a situation that I can't able to convey and that time I m with my better half she is also very tired . How can I Handel that situation . Just resolve my issue . Now what you can do about my horrible inconvenience experience...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — oyo owners (partners) are being cheated , not just customers

 Harrased Oyo partner on Jul 12, 2018
I was unfortunate enough to partner with Oyo rooms last year. They promised me approx 9lakh revenue from my 3bhk . so keeping the predicted data sheet in mind that Oyo gave me, i signed up for a total 3 properties.
After more than 6 months, the situation is this- all three properties combined (8 rooms) HAVE NOT BEEN ABLE TO GENERATE EVEN 2.3 Lakh.
The operational and marketing team is so bad that i now have ratings of 3* on my properties and the occupancy is not even half of what they said. Not to forget the room rates which as unbelievably low. Rooms are going for as low as 400rs...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — oyo doesn't allow me to delete booking history

 sakshi@12345 on Jul 9, 2018
Oyo doesn't allow me to delete booking history either on the app or even when i have called them multiple times. This is a privacy issue and oyo doesn't seem to be bothered even after multiple requests. I'm greatly aggrieved and want my details removed immediately so it doesn't fall in wrong hands.
Such data can be used to blackmail unsuspecting people and fraudulent transactions too could happen...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — about hotel sav villa, delhi

 Bhanu Pahwa on Jul 7, 2018
Hi Bharat Chaturvedi, i have booked
 
OYO 13781 Sav Villa, Delhi (Booking ID UGHN4380)

At Safdurjung enclave B block

Guest name Bhanu, Tarun Vardhan and Deepak Mehta

Dates 3rd July -7th July check out

This complaint is against the hotel property (unhygienic environment, worst washroom its like sealing is leaking with dranage water), beds are smelling like anything, ) and also staff is like they dont know how to talk they literally shouting on us specially mr. Sanjay bawara, i have complained about this to oyo from the...
Complaint comments  Read comments Complaint category Travel Agents

Oyo Rooms — incorrect and mismatch room details on what was said and provided

 Umasinha on Jul 6, 2018
Hi Uma, Your request is logged under Case ID 7528135. Reach out to OYO Guestline [protected]...
Team..while booking the room.i was said two queen beds with one single mattress would be provided and I was allotted with two twin size bed with extra mattress. I also received Meg's from oto stating my room munber is 310 though I checked in 105. I made several calls but no proper response from your side. Expect one call from u as I m really unhappy and frsutrated...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Oyo Rooms — hygienic issue

 danny00007 on Jul 6, 2018
Booking ID- UJKP8612
oyo 9721 Hotel SR rooms, pune

I booked a hotel on 3rd of July to 5th of July in above mentioned hotel. I faced multiple issues in the hotel, tried to contact the concerned person from the oyo and these guys were not giving a damn about the issue.
Issue below:
1. No hot water.
2. towels are too dirty and stinky.
3. no food/tea order on time.
4. no parking facility.
5. worst part was they severed tap water to us and that took me and my dad to hospital. spoiled my entire trip. I am still not feeling well.
Complaint comments  Read comments Complaint category House, Apartment Rental

Oyo Rooms — facility provided

 sowdaminidp on Jul 6, 2018
I was provided an OYO room in Hotel Amber palace, Dehradun by Make India Journey, When we arrived, the hotel had no name board, no operational lift, No AC, no dustbins in rooms, the toilet cover was falling on one's back, The place was not operational before they started renting out. When complained, each room was not operational and they offered to move us to third floor without lift !!!
we were charged 6500 for 2 rooms, a very high price with no facilities.

Since we had to sleep there to leave to Bangalore next morning, I demand that half my money may be refunded....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Oyo Rooms — pathetic service and false promises

 ghazanfar afaq ahmed on Jul 6, 2018
I had booked a room for my guests at oyo townhouse 011 esplanade, kolkata vide booking id no. Roiw9380 for 2 night stay (Check in 3/7/18 and check-out5/7/18)

I was charged ₹9238 i. E. ₹4619 per day.

On arrival a small room was provided. The bed sheet, towels and pillow covers were unwashed and smelly. The toilet was also filthy and smelly.

On complaint my guests were promised that they will be shifted to bigger and clean room shortly but the promise was not kept and they had to spend the night in the same room.

Next morning when they...
Complaint comments  Read comments [2]Complaint category Products & Services

Oyo Rooms — wvch8425 hotel corporate in ranchi

 Shubhashis Haldar on Jul 5, 2018
Hi,

Its proved that oyo is fraud company. Your parner corporate in took early check in price price of 200 along with gst @12 %. But not upadated in the oyo system.

N dispite of regulat complaint and follow-up.

Its not updated in system.

I want gst invoice with all details of corporate in bill. But oyo people only passing my time and unable to help me.

Shuld i file case against oyo or what for my
Resolution.

Check on date 08/06/2018

Reply with valid reason.

Shubhashis haldar...
Complaint comments  Read comments [1]Complaint category Other

Oyo Rooms — hotel booking-cancellation

 M Anjan Kumar on Jul 4, 2018
I had booked a Hotel Room today at 11:00 AM on today's date by mistake.

I called the customer care to cancel the booking immediately as I couldn't do it from my end as I had given my friend's number under whose name the booking was done.

Customer care representative was not helpful and said I would be getting another call within the next few minutes which never happened.

Booking ID:LNAR6208...
Complaint comments  Read comments Complaint category Travel & Vacations

Oyo Rooms — pkg-juxc9327 hotel hill & sea view resorts kovalam for bad room & very poor services & for defamation for damage

 Rajesh994 on Jul 2, 2018
I book my tour package for kerala 6 night 7 days id no. Pkg-juxc9327 for destination: 3n kovalam | 1n alleppey houseboat | 1n thekkady | 1n munnar |no of persons: 04 adults + 03 childs (8, 10, 10) no of rooms: 02 dbl + 02 extra bed / mattress date of travel: 21 may 2018. But in kovalm hotel hill & sea view resorts given me only 2 double bed small room in very poor condition & also not given us extra bed in first night stay also his managing director get abuse to me. And say i am not do any thing for you you will complaint to oyo your not my guest you are from oyo. I get complaint with oyo on 21...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Oyo Rooms — unethical behaviour of oyo hospitality

 Leo Sharma on Jul 2, 2018
Hello I am Mayank Sharma, On 25.05.2018 two representatives of Oyo visit my shop, they insisted me to listen their offer from Oyo & Hotel Shiraz Regency(Hoshiarpur, Punjab). They told me about the offer and i like it. The offer costs 2000 rupees, i called Hotel Shiraz Regency to confirm their loyalty and Hotel manager said, " Yes, those guys are doing our marketing". I gave 2000 Rs to them and they give me coupons and one card of oyo hospitality with the name of Hotel on it. After few days when i go to hotel they refuse to do serving and told me that oyo hospitality doesnot meet their requirements...
Complaint comments  Read comments Complaint category Restaurants & Bars

Oyo Rooms — I am denied check-in.

 Sonjukta Ghosh on Jul 1, 2018
I sonjukta ghosh booked a oyo room (Oyo 10040 newtown, date-30/6/2018). When i reached they denind for check in (Time - 10.30 pm.) they told there is no online booking only direct booking and they closed their gate in front of my face. This harasement is tooo much. I want a solution for this type of my harasment. If i am not satisfied to your service i am directly complain to the conaumers forum with full prove....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Oyo Rooms — my refund has not been issued from 1 month as the hotel manager had said

 harsh vanawat on Jul 1, 2018
My refund has not been issued since 1 month as the hotel manager has promised me. When we left the oyo rooms the manager has refused to refund and said that i have put the mail to the oyo and they will refund you because you have done bookings from oyo.

1 - the rooms are smelling badly
2 - i have put all the languages in my rooms the workers denied because i had come early in the morning and lift was also not working
3 - the hotel manager has said to my drivers that if you want to take the breakfast you have to wash your plates yourself
4 - i had booked my...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Oyo — oyo fake booking

 harry12344 on Jun 30, 2018
Dear oyo,

I have made the booking yesterday and went to your oyo property and made the full payment from my credit card

But instead of recieving the confirmation email from your side i have received the cancellation booking email.

How come its possible.

I have to reimburse this cost from my company and they accused me for cheating.

I need a refund of this payment or else i will escalate this to social media, akosha or mr. Ritesh agarwal....
Complaint comments  Read comments Complaint category Car Rental

Oyo Rooms — lies, fake commitments and cheating at, oyo galaxy banquet dwarka new delhi

 Tarunaarya on Jun 30, 2018
Dear team,

With huge disappointment i am having to write to you as you guys truly managed to # up my wedding ceremony. It was my worst mistake ever to trust oyo to get the job done. But i should've known better.

I booked your oyo galaxy banquet hall for the 17th of june 2018 as the venue for my wedding. The manager there mr. Mukesh roy made huge promises during the booking and kept sweet talking me till the very day to assure me that everything will be done as promised. And as any human bring i trusted him with it. But on my wedding day i was hugely disappointed...
Complaint comments  Read comments [1]Complaint category Wedding services

Oyo Rooms — referral discount on stay

 Harsha17 on Jun 29, 2018
Hello sir I refers 5 friends to Oyo with in one two days for that there is an offer in Oyo that 500 discount on stay anywhere in India...

When I call to customercare and guests manager they are saying its not applicable on booking ...
What the manupulaters in Oyo ...please help me
Now I want to avail that offer

Booking I'd: MQCF7530
[protected]....
Complaint comments  Read comments Complaint category Other

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