Tci Xps — Door step delivery refused after delay

Ichigo Kurosakj

Dec 30, 2023

Address:

Nerul

My shipment is already delayed by 2 days. After multiple follow up with customer care and the area godown in charge, I am still waiting.
Orginal date of delivery was 28/12. Today is 30th and I get the call from delivery guy saying he will not deliver to my doorstep, I have to come to get it to the ground floor.

Customer care is also not helping
Docket no[protected]

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TCI XPS customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2024

TCI XPS Customer Care's response Dear Sir,

Greetings from TCI Express Ltd.!

We appreciate your understanding and apologise for any inconvenience caused.

We regret any delay in the resolution process and sincerely thank you for your cooperation and understanding.

We are unable to check your docket number which is you have provide.

Kindly share your docket number so that we will investigate the issue.

Thanks & Regards,
Tci express team.